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Hotel Serpiano Panorama Retreat

Property class: 3
3-star spa hotel near Lake Lugano

Choose dates to view prices

Photo gallery for Hotel Serpiano Panorama Retreat

A terrace with wooden furniture overlooking a lake and a village.
A coffee shop counter with a rustic design, featuring a stone wall, wooden shelves with coffee bottles, and a chalkboard with 'BENVENUTI' written on it.
A buffet area with various food stations, wooden furniture, and hanging pendant lights.
A modern building complex with multiple blue and white structures, surrounded by lush greenery and a lake.
A balcony with a view of a lake and mountains, a glass of water, and a rolled towel.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
Via Serpiano, Serpiano, Brusino Arsizio, TI, 6867
  • Place, Monte San Giorgio
    ‪2 min walk‬
  • Place, Lake Lugano
    ‪21 min drive‬
  • Place, LAC Lugano Arte e Cultura
    ‪33 min drive‬
  • Airport, Lugano (LUG-Agno)
    ‪36 min drive‬

Room options

View all photos for Comfort Single Room

A modern hotel room with a white chair, a small table, and a window with curtains.

Comfort Single Room

  • Garden view
  • 18 sq m
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Comfort Double Room, 2 Twin Beds

A modern hotel room with a large bed, bedside tables, a desk, and a chair.

Comfort Double Room, 2 Twin Beds

  • Garden view
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Double Room

A neatly made bed with a pillow, a bedside table with a lamp, and a small round table with a lamp.

Superior Double Room

8.0 out of 10
Very good
(2 reviews)
  • Mountain view
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Double Room, 1 Queen Bed, Mountain View

A hotel room with a large bed, a desk with a television, a small table with chairs, and a view of the outdoors through the window.

Deluxe Double Room, 1 Queen Bed, Mountain View

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Romantic Double Room, 1 Queen Bed, Mountain View

A hotel room with a large bed, a nightstand with a lamp, a chair, a table with a vase, and a view of the outdoors through sheer curtains.

Romantic Double Room, 1 Queen Bed, Mountain View

  • Mountain view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

Room

  • Sleeps 1
  • Free WiFi

DOUBLE DELUXE

  • Sleeps 4
  • Free WiFi

DOUBLE DELUXE QUEEN BED

  • Sleeps 4
  • Free WiFi

About the area

Brusino Arsizio

In Brusino Arsizio .You'll be within half a mile (1 km) of Monte San Giorgio and 2 miles (3 km) of Lake Lugano with a stay here. Mount San Giorgio is within 2 miles (3 km) and FoxTown Factory Stores is within 9 miles (15 km).

What's nearby

  • Monte San Giorgio - 2 min walk - 0.2 km
  • Lake Lugano - 21 min drive - 17.0 km
  • LAC Lugano Arte e Cultura - 33 min drive - 34.3 km
  • Funicolare Monte Brè - Cassarate Station - 36 min drive - 37.0 km
  • Fiera Milano Exhibition Center - 54 min drive - 67.4 km

Getting around

  • Mendrisio Station - 15 min drive
  • Lugano (LUG-Agno) - 53 min drive

Restaurants

  • ‪Al Posto Giusto - ‬24 min drive
  • ‪Ristorante Il Giardino - ‬24 min drive
  • ‪Albergo Svizzero - ‬19 min drive
  • ‪Ristorante Al Battello - ‬29 min drive
  • ‪La Tana del Sauro - ‬1 min walk

About this property

Hotel Serpiano Panorama Retreat

3-star spa hotel near Lake Lugano
Hotel Serpiano Panorama Retreat offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A business center and meeting rooms are available. Event space at this hotel measures 3531 square feet (328 square meters) and includes conference space. A fitness center, a rooftop terrace, and spa services are also featured at Hotel Serpiano Panorama Retreat. Limited free parking is available on a first-come, first-served basis.

This 3-star Brusino Arsizio hotel is smoke free.

  • 84 guestrooms or units
  • 3 levels
  • Meeting rooms
  • 3531 sq ft of conference space
  • 328 sq m of conference space
  • Built in 1973
  • Buffet breakfast (free)
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Serpiano Panorama Retreat offers 84 accommodations with safes and hair dryers. Rooms open to balconies or patios. Beds feature down comforters. LCD televisions come with cable channels.

Bathrooms include bathtubs or showers. This Brusino Arsizio hotel provides complimentary wireless Internet access. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided daily.

Centro Spa has 2 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

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  • Pet friendly
  • Free WiFi
4.4 out of 5, Excellent, 45 reviews
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includes taxes & fees
Aug 19 - Aug 20
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Property amenities

Family friendly

  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Low-height counter and sink
  • Raised toilet seat
  • Stair-free path to entrance
  • Well-lit path to entrance

Room amenities

Entertainment

  • LCD TV with cable channels

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

More

  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 9:30 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 16 and up, and test must have been administered no more than 48 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 16 and up
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed during January, February, March, November, and December.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 18 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 70.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 14 years of age.
  • Tourism fee: CHF 0.15 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 18 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 70.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 16 and up, and the test must have been administered no more than 48 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 16 and up.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Hotel Serpiano
Serpiano
Serpiano Brusino Arsizio
Serpiano Hotel
Serpiano Hotel Brusino Arsizio
Serpiano Hotel Hotel
Serpiano Hotel Brusino Arsizio
Serpiano Hotel Hotel Brusino Arsizio

Frequently asked questions

How close is Hotel Serpiano Panorama Retreat to the airport?

Hotel Serpiano Panorama Retreat is 20.5 mi (53-min drive) away from the Lugano (LUG-Agno) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Serpiano Panorama Retreat?

As of Aug 18, 2026, prices found for a 1-night stay for 2 adults at Hotel Serpiano Panorama Retreat on Aug 23, 2026 start from CA $205, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Serpiano Panorama Retreat have an airport shuttle?

Airport shuttle services are not available at Hotel Serpiano Panorama Retreat.

How close is Hotel Serpiano Panorama Retreat to the beach?

This hotel is 14.7 mi (39-min drive) from Lido di Campione.

Does Hotel Serpiano Panorama Retreat offer free breakfast?

Hotel Serpiano Panorama Retreat offers free buffet breakfast every day from 7 AM to 10 AM.

Is there a casino at Hotel Serpiano Panorama Retreat?

No, there is no casino at this hotel, but Casinò di Campione (27-min drive) and Casino Lugano (30-min drive) are nearby.

What time is check-in at Hotel Serpiano Panorama Retreat?

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM.

Is there free parking at Hotel Serpiano Panorama Retreat?

This hotel offers free self parking.

Does Hotel Serpiano Panorama Retreat have a pool?

Hotel Serpiano Panorama Retreat features an indoor pool.

Does Hotel Serpiano Panorama Retreat have a restaurant?

Hotel Serpiano Panorama Retreat is home to Ristorante Al Serpiano, which features Mediterranean cuisine, garden views, and al fresco dining.

Does Hotel Serpiano Panorama Retreat have a spa?

Pamper yourself with a day at Centro Spa, where you can enjoy deep-tissue massages, body scrubs, and facials.

How close is Hotel Serpiano Panorama Retreat to downtown Brusino Arsizio?

Hotel Serpiano Panorama Retreat is 0.1 mi away from Serpiano.

Hotel Serpiano Panorama Retreat Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 99 out of 253 reviews
Rating 8 - Good. 118 out of 253 reviews
Rating 6 - Okay. 26 out of 253 reviews
Rating 4 - Poor. 8 out of 253 reviews
Rating 2 - Terrible. 2 out of 253 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic view from the restaurant. Well worth visiting on a family trip.
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel esta INCREÍBLE súper limpio y el staff de primera, tuvimos que salir temprano por un tour y no alcanzábamos al desayuno. Pues el staff nos preparó un desayuno para llevar DELICIOSO. Llegar si puede parecer difícil pero el mismo hotel nos recomendó un taxi para poder llegar seguros El mejor servicio al cliente que he visto en toda mi vida. De verdad mil gracias
Stayed 1 night in May 2026
Verified review

8/10 Good

Monique

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Très belle vue .je recommande
Stayed 3 nights in Jul 2025
Verified review

8/10 Good

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Prachtig uitzicht over het meer van Lugano

Mooi complex met alle comfort. Wij waren hier 1 nacht , voor de wandelaar en fietser perfect.
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Patrick

Liked: Cleanliness, staff & service
Disliked: Room comfort

Hôtel avec super vue sans recharge électrique

Hôtel super bien situé - très au calme avec une vue magique sur le lac. Toutefois pour les charges de voiture électrique, c’est une prise simple qui recharge en 4 - juste insupportable quand l’hôtel s’affiche avec recharge électrique
Stayed 3 nights in Sep 2024
Verified review

10/10 Excellent

Bona

Liked: Cleanliness, staff & service, property conditions & facilities
Super personal und wunderschöne Aussicht.
Stayed 1 night in Aug 2024
Verified review

8/10 Good

renato

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tornato dopo qualche anno, sempre piacevole soggionnarci, peccato solo la mancanza di aria condizionata in questi giorni di caldo infernale, ma certo non è il clima che si ha normalmente in montagna e quindi se ne capisce l'assenza
Stayed 2 nights in Aug 2024
Verified review

4/10 Poor

Jesper

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Behov av renovering

Ingen AC, outhärdligt varmt i rum och utrymmen. Spindelväv i rummen. Säkert bra hotell för 20 år sen men i desperat behov av renovering. Men bra utsikt och bra service!
Stayed 1 night in Jul 2024
Verified review

8/10 Good

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon petit séjour avec un bon service.
Stayed 1 night in Jul 2024
Verified review

8/10 Good

Thorsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Phantastischer Ausblick

Sehr freundlicher Empfang an der Rezeption. Tolles Team beim Abendessen. Wir hatten sehr viel Spaß mit dem aufmerksamen Personal. Das Team beim Frühstück bedarf Nachschulungen hinsichtlich Tische abräumen, Getränke und Essen Auffüllung sowie Freundlichkeit. Der Ausblick vom Hotel ist grandios, wenn nicht sogar einmalig.
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Patrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Das Personal war sehr nett und der Pool war angenehm.
Stayed 1 night in Sep 2023
Verified review

8/10 Good

Evelyne karin

Liked: Cleanliness, property conditions & facilities, room comfort

View, view, view

Sensationelle Aussicht. Immer wieder gerne.
Stayed 1 night in Oct 2022
Verified review

4/10 Poor

David

Disliked: Staff & service, room comfort

Séjour bof bof

Un hôtel qui se prend pour un hôtel 3 étoiles mais qui n’a rien d’un 3 étoiles : - pas de climatisation dans les chambres - lavabo bouché - Service de restauration très long - un bâtiment et décoration qui ont besoin d’être rafraîchis
Stayed 1 night in Jul 2022
Verified review

6/10 Okay

Shahzia

Liked: Staff & service
Disliked: Cleanliness
Café horrible, croissants dégelés, jus d’orange médiocre, pas d’œufs brouillés au petit dej. Chambre pleine de poussière! Pas de crème pour le corps. Personnel sympa et serviable.
Stayed 2 nights in Jun 2022
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Une magnifique vue
Stayed 1 night in Jun 2022
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, friendly staff and an amazing breakfast buffet. Clean and beautiful wellness area
Stayed 2 nights in May 2022
Verified review

10/10 Excellent

Cédric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent emplacement avec une vue sur la région de Lugano.
Stayed 5 nights in Oct 2021
Verified review

6/10 Okay

Michael

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Die Unterkunft isch schön gelegen wenn man mal dort ist. Die Strasse ist sehr eng und in schlechtem Zustand. Unterkunft ist sehr abgeschieden. Ideal zum erholen. Zustand des Hotel ist eher in die Jahre gekommen und daher den Preis nicht wert.
Stayed 3 nights in Sep 2021
Verified review

6/10 Okay

Vito

Liked: Cleanliness, staff & service
Das TV Gerät ging nicht richtig , die Spülung hat nicht richtig funktioniert das Essen war teuer , speziell der Wein war überrissen teuer. Das Panorama ist schön
Stayed 7 nights in Sep 2021
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel très accueillant très sympathique, qui parle plusieurs langue.
Stayed 3 nights in Jul 2021
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mit herrlicher Aussicht über Luganersee. Gute Küche.
Stayed 2 nights in Jul 2021
Verified review

8/10 Good

Véronique

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Serpiano

Hotel super calme avec jolie spa .accueil sympathique. Par contre si la carte du restaurant était super bonne. Les serveurs était totalement inqualifier et devraient etre formé. Genre pas capable de nous réserver la table demander. Commande une bouteille de vin 🍷la pose sur la table sans dégustation .ne rapporte pas de pain .pour le petit-déjeuner c est les clients qui doivent.x aller mettre leur table eux même..chercher serviette et couverts. Pendant que les serveurs tournent sans savoi quoi faire. Parle anglais mais ne se donne mais pas la peine de parler en italien .service a revoir car déplorable. Vue le prix .je pense que le service doit êtres top.mieux servie au restaurant du téléphérique à 1kl a pieds
Stayed 2 nights in Jun 2021
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
sehr freundlich, sehr ruhig und schön, das einzigste was ein bisschen stört, fernseher mit sehr wenig sendern und alt, dä wäre was zu verbessern
Stayed 3 nights in Jun 2021
Verified review

8/10 Good

Dina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Belle découverte ☺️

Super découverte hôtel dans les hauteurs avec une magnifique vue et terrasse Point de départ sur des belles randonnées et une télé cabine qui vous amène au bord du lac puis ont a traversé le lac avec le bateau et manger sur une belle terrasse Ont a passé 4 belles journée entre amis
Stayed 3 nights in May 2021
Verified review

8/10 Good

Dabbaghi

Liked: Cleanliness, property conditions & facilities, room comfort
Hôtel bien situé, très propre, personnelles accueillants, le Spa reste ☑ parcontre le restaurant de l'hôtel n'a rien avoir avec ce qu'on imagine par rapport les photos posté sur le site de l'hôtel, la carte très bref, les assiettes pas digne d'un restaurant.
Stayed 2 nights in Apr 2021