6/10 Okay
Travis Robert
Mar 23, 2025
Liked: Cleanliness, staff & service
Disliked: Amenities
I had two dramatically different experiences at this hotel.
The first day I checked in and was put on the 2nd floor in a corner room I paid extra for. I wasn't thrilled to be on a low floor but wasn't going to complain about it. The room seemed nice enough at first but I started to notice problems: furniture I saw in the listing online was not present and the windows were smaller, there was no Nespresso machine as advertised, and I had to pop open all of the product bottles in the shower. I think I was literally the first person to stay in this room, and it showed—the room was clearly not finished. The first night there was a private party in the hotel's restaurant space below me and my walls were rattling until 1am. I texted the front desk about it (there are no phones in rooms yet) and they said they'd take care of it, but it didn't stop. I then asked to switch rooms the following morning but did not hear back. The second night was quieter—but then the next morning I woke up to ear-splitting drilling at 8am. So: two nights of my trip ruined by egregious noise levels.
The third day I broke down and asked again to transfer to a higher floor. Finally they moved me to a room on the 8th floor and it was a dream: all the furniture I expected and a Nespresso machine were present, windows were bigger, and it was perfectly quiet for the following three nights.
So: 2 stars for the first two nights, 4 stars for the rest—an average of three. But who knows which version you'll get.
Travis Robert
Stayed 5 nights in Mar 2025