Enjoy the free airport shuttle at this 3-star Calgary hotel
Close to airport
Within 3 miles (5 km) of this Calgary hotel, you'll find Speeders Indoor Prokarts and Deerfoot Mall. Country Hills Golf Club and Centre Street Church are also within 6 miles (10 km).
Free perks
This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Guests will appreciate freebies like buffet breakfast and free self parking.
Hyatt Place Calgary Airport ratings based on 11 Verified Reviews
Review Summary
3.9
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Hyatt Place Calgary Airport
Everyone (7)Couples (1)Family (2)
5 out of 5
Posted by Alexander on 20 May 2023
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Comment from Hotel Management
9 Jun. 2023
by David Melder- Front Desk
Thank you for your kind response ! We appreciate your stay with us and hope to see you stay with us again.Warm regards ,
4 out of 5
Posted by Michael on 5 Apr. 2023
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Comment from Hotel Management
3 May 2023
by David Melder - Supervisor
Thank you for your kind review ! We're glad you enjoyed your stay and look forward to having you stay with us again.
5 out of 5
Posted by Mueni on 4 Jun. 2022
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2 out of 5
Too much noise in hall after 1 am. Our dog was spooked and we had to tend to her for a couple of hours to calm her down. Not sure we will stay on return trip.
Posted by Janice, from NANOOSE BAY on 17 May 2022
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Comment from Hotel Management
10 Jun. 2022
by Harman
Hello Janice,
Thank you for your feedback.
I apologize on behalf of all of my staff and will surely follow up regarding that.
We hope to see you again and I guarantee you that you will see the changes.
We will make sure that you would stay on a quite floor as well.
Thanks again.
Have a great weekend.
1 out of 5
Location is convenient to the airport and easy enough to get around the city to and from. Hotel is modern, clean and quiet.
We had pre-paid for the hotel on a non-refundable charge - when we arrived they would not take a debit/cash deposit and demanded credit card - which we didn't carry. I stay at hotels often and never have this issue - always paying with a debit or cash and using my debit as a deposit. They absolutely would not do a debit transaction and demanded we go to the sketchy ATM in the hotel to take out $300 (and pay $5 in service fees) for the deposit. They were argumentative and had we not pressed, they weren't willing to do anything to accommodate. They didn't offer to refund our payment, they actually asked us to fax a family member with a credit card to get a deposit. As someone in my 40's who travels often without a credit card, I was beyond frustrated. I was told over and over again that it's noted on the confirmation that they only accept credit card. This is a lie. I have reviewed my email AND my confirmation and there is NOTHING that notes a credit card is required - what it does say is that a $75 deposit will be held - which is totally acceptable.
They eventually said they would make a "one time exception" and would accept cash so I compromised my debit card using a private ATM and left cash. Upon check out - the folks checking us out stated that people have left debit deposits before.
I won't choose Hyatt for my future stays.
Posted by DALE on 18 Apr. 2022
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Comment from Hotel Management
27 Apr. 2022
by Hyatt Place Calgary Airport
Thank you for completing a review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property.
In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
Best regards,
5 out of 5
N/A
Posted by Christina on 22 Dec. 2021
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Comment from Hotel Management
22 Dec. 2021
by Front Desk
Thank you for the positive rating
4 out of 5
Posted by FUMIE, from Vineland on 1 Apr. 2023
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Comment from Hotel Management
3 May 2023
by David Melder - Supervisor
Thank you for your kind review ! We're glad you enjoyed your stay and look forward to having you stay with us again.
2 out of 5
We called from the Calgary airport and we’re told to wait inside - it was 5 degrees Fahrenheit - after 25 minutes we went out to the pick up area, having seen no van to the Hyatt go by. We called again and we’re told the van had just picked up 9 people. We told them we were at the International door 17, where we were told to wait. Just then, the van drove right by us in the outer lane and did not even look for us. We called again and we’re told the van would circle around and come get us. We were already freezing and had to wait another 10 minutes for the van. All in all a very bad and cold experience. We have canceled our booking to stay at this hotel until n our way back from Calgary
Posted by Michelle, from GUILFORD on 11 Mar. 2023
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Comment from Hotel Management
15 Mar. 2023
by Nelson -Front Office Manager
I am writing this message to express my sincere apologies for the inconvenience and discomfort you experienced while waiting for the shuttle in the cold. I want to assure you that we take your feedback seriously and are working to improve our shuttle service to prevent similar situations from happening in the future. We are actively reviewing our shuttle schedules and routes to ensure that our guests are transported safely and efficiently.Once again, please accept my sincerest apologies for the inconvenience caused to you. We value your business and hope that you will give us another opportunity to serve you in the future.
5 out of 5
Posted by Coleene, from Bigfork on 1 Aug. 2022
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5 out of 5
It was clean. Staff friendly.
Posted by FRANK, from Helotes on 19 Jul. 2022
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Comment from Hotel Management
20 Jul. 2022
by Harman
Hi Frank,
Thanks for your feedback!
We truly appreciate your words
Thanks again for choosing Hyatt Place Calgary Airport.
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center, 4 meeting rooms, and coworking spaces. Event space at this hotel measures 3261 square feet (303 square meters) and includes conference space. A fitness center, multilingual staff, and ski storage are also featured at the business-friendly Hyatt Place Calgary Airport. A roundtrip airport shuttle is free during limited hours. Free self parking is available. This 3-star Calgary hotel is smoke free.
Parking: Free self parking and RV/bus/truck parking; extended parking available for a surcharge
Room Amenities
Hyatt Place Calgary Airport offers 127 accommodations with iPod docking stations and laptop-compatible safes. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. 43-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Calgary hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided once per stay.
Sitting area
Pillowtop beds
IPod dock
Flat-screen television
Cable channels
Refrigerator
Coffee maker
Luxury bedding
Hypo-allergenic bedding
Down blanket
Bathtub or shower
Rainfall showerhead
Cribs (free)
Housekeeping (once per stay)
Local calls (free)
Hair dryer
Laptop safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Wardrobe or closet
Toothbrush and toothpaste available
Change of towels (on request)
Food & Drink
Guests are served free buffet breakfast daily from 6:00 AM to 9:00 AM. An additional breakfast is available daily for a fee.
Hyatt Place Bar/Loung - This family restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
This property offers transfers from the airport. To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Front desk staff will greet guests on arrival.
Hyatt Place Calgary Airport offers transfers from the airport. Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children 17 years old and younger stay free, per registered adult, when using existing bedding.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pet Policy
Pets: CAD 100 per pet, per week, plus a deposit of CAD 100 per week
Only dogs are allowed
Maximum 2 (weight limit: 45 lbs per pet)
Pets cannot be left unattended
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property uses eco-friendly cleaning products.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Staff at the property wear personal protective equipment and a shield is in place between staff and guests in main contact areas. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).
No rollaway/extra beds available
Children stay free
Pets Allowed-Specific Rooms Only
Service animals are allowed
Service animals are exempt from fees/restrictions
Number of children who can stay free - 2
Debit cards not accepted
Staffed front desk
Carbon monoxide detector
Smoke detector
Car not required
Security system
LGBTQIA friendly
Children stay free 17
Pets cannot be left unattended
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are not provided with hand sanitizer
Social distancing measures are not in place
Contactless check-in is not available
Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
No gap period between guest stays
Property confirms they are implementing guest safety measures
Contactless check-out is available
Cashless transactions are not available
Masks are not compulsory at the property
Contactless food service / room service is not available
Reservation is not required for facilities onsite
Mobile key entry is not available
Food service not has not been amended for enhanced safety
Fees
Guests will be asked to pay the following charges at the property:
Deposit: CAD 150 per accommodation, per stay
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Uncovered extended parking fee: CAD 7 per day
Pet deposit: CAD 100 per week
Pet fee: CAD 100 per pet, per week
Service animals are exempt from fees
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hyatt Place Calgary Airport Hotel
Hyatt Place Calgary Hotel
Hyatt Place Calgary Calgary
Hyatt Place Calgary Airport Hotel
Hyatt Place Calgary Airport Calgary
Hyatt Place Calgary Airport Hotel Calgary
You should know
Up to 2 children 17 years old and younger stay free, per registered adult, in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
