6/10 Okay
Amanda
Oct 16, 2025
Could do better.
Check in (which I had already done online) was frosty. We were early so reception said they would take our bags and have them delivered to the room when it was ready at 2pm. Went to the room about 2.30 and no bags. Reception frosty when we asked for our bags. Oh, and then the tussle for a couple of glasses of chilled white wine at their Trapiche restaurant. Sent them back as warm white wine (served in plastic glasses btw, this is supposed to be a great dining experience). Came back with also warm white wine. Sent back again, I said I'd pay for our water but not the wine and wanted to leave. She came back saying it wasn't chilled as was in the plastic glasses and gave us proper glasses, showing us a chilled bottle of wine. Much better (still not super chill). Then when the bill came she tried to charge us 8 EUR a glass not 7 advertised, then said that it was because she had given us a different wine (which we had not asked for and btw only one white wine by the glass). JUST SERVE CHILLED WHITE WINE. Other than that; breakfasts very very good with plenty of choice. Overall the hotel is way too dark. Ocean room fine but not lush, not enough plugs.



Amanda
Stayed 3 nights in Oct 2025



































