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Hotel Ojo de Agua

3.0 star property
3-star beachfront hotel near Puerto Morelos Beach

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Photo gallery for Hotel Ojo de Agua

On the beach
Outdoor pool, sun loungers
Superior Room, Sea View | Beach/ocean view
Lobby sitting area
Sundeck

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Breakfast available
  • Housekeeping

Explore the area

Map
0, Cda. Ejército Mexicano Mz 2 Lt 16 SM2, Manzana 2, Lote 16, SM2 Joaquín Zetina G, Puerto Morelos, QROO, 77580
  • Ojo de Agua Beach
    ‪2 min walk‬
  • Puerto Morelos Town Square
    ‪6 min walk‬
  • Puerto Morelos Beach
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪29 min drive‬

Room options

Standard Room, 2 Double Beds

  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Family Room

Family Room

  • 21 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room

Standard Room

  • 14 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Sea View

Superior Room, Sea View | Beach/ocean view

Superior Room, Sea View

  • 14 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

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CA $586 total
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About the area

Puerto Morelos

On the beach.With a stay at this Puerto Morelos hotel, you'll be steps from Ojo de Agua Beach and a 5-minute walk from Arrecife de Puerto Morelos National Park. Puerto Morelos Town Square and Puerto Morelos Artists’ Cooperative are also within half a mile (1 km).

What's nearby

  • Ojo de Agua Beach - 2 min walk - 0.2 km
  • Puerto Morelos Town Square - 6 min walk - 0.6 km
  • Puerto Morelos Artists’ Cooperative - 6 min walk - 0.6 km
  • Puerto Morelos Beach - 4 min drive - 3.2 km
  • Crococun Zoo - 7 min drive - 6.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • ‪Yum yum Wok - ‬2 min walk
  • ‪Don Ernesto's - ‬2 min walk
  • ‪Merkadito del Mar - ‬5 min walk
  • ‪La Sirena Restaurant, Lounge and Sports Bar - ‬7 min walk
  • ‪Panna e Cioccolato - ‬8 min walk

About this property

Hotel Ojo de Agua

3-star beachfront hotel near Puerto Morelos Beach
There's a restaurant on site. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a terrace, and multilingual staff are also featured at Hotel Ojo de Agua.

This 3-star Puerto Morelos hotel is smoke free.

  • 35 guestrooms or units
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • Outdoor picnic space
  • No smoking on site
  • Dining venue
Hotel Ojo de Agua offers 35 air-conditioned accommodations with safes and hair dryers. Accommodations offer separate sitting areas and include desks. Flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

Languages

English, Spanish

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Deluxe Bungalow

Hotel & Beach Club Ojo de Agua

  • Pool
  • Kids pool
  • Free WiFi
  • Restaurant
3.7 out of 5, Good, 625 reviews
The price is CA $95
CA $120 total
includes taxes & fees
Jun 3 - Jun 4
Hotel & Beach Club Ojo de Agua

Property amenities

Family friendly

  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:30 AM for a fee: MXN 220 for adults and MXN 150 for children
  • A restaurant

Things to do

  • Outdoor pool

Accessibility

  • No elevator

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning
  • Desk
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Ojo de Agua

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 67.88 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MXN 220 for adults and MXN 150 for children
  • Airport shuttle fee: MXN 800 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 1 (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Ojo Agua Beach Front Hotel Puerto Morelos
Ojo Agua Beach Front Hotel
Ojo Agua Beach Front Puerto Morelos
Ojo Agua Beach Front
Hotel Ojo de Agua Hotel
Collection O Hotel Ojo de Agua
Hotel Ojo de Agua Puerto Morelos
Hotel Ojo de Agua Hotel Puerto Morelos

Hotel Ojo de Agua Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 356 out of 1001 reviews
Rating 8 - Good. 291 out of 1001 reviews
Rating 6 - Okay. 147 out of 1001 reviews
Rating 4 - Poor. 101 out of 1001 reviews
Rating 2 - Terrible. 106 out of 1001 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Salvador, Cabazon

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk bad addicted
Stayed 1 night in Apr 2025

8/10 Good

Jeremy

Liked: Property conditions & facilities
Good value overall. Bar/restaurant closed before 8 on Thursday night?!?
Stayed 5 nights in Feb 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

6/10 Okay

Sidnie

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I was very disappointed in the front staff. Upon check in we were told we had to pay a tax and only in pesos. The girl at the front told us she didn't have change but would get it to us. We asked later that night and the next morning. Again , no change. The next night we were told by someone else they had no knowledge of that . They then called her and he flat out lied and said she had already given it to us. The manager begrudgingly gave us change. Found several bugs in our beds and no water on the last day. Not sure i'd stay here again.
Stayed 2 nights in Feb 2025

6/10 Okay

lucie

Travelled with partner
Liked: Staff & service
They could clean the pool more often Rake beach we’re lounge chairs are to pick up bottle caps and garbage
Stayed 11 nights in Feb 2025

4/10 Poor

Michael

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After 3 days of no air-conditioning, we got a new room. 6 requests to management, who stated someone was coming to fix room and 2 calls to Expedia, we got a new room. David gave us an extended time to leave at 3 p.m. on 2/18/2025. However, we had to be out at 1 p.m. Then they would not speak or acknowledge us in lobby as we waited an hour for cab. I got to meet the owner's son. Sergio. I asked him to tell his father that he, the son, needs to let his son run the entire place. The restaurant was well run and had delicious food, having Sergio's eyes on it. Sergio would hold the managers responsible for room checks, and making the hotel safe and inviting for desks. Most of the time there wasn't drinking water in the container in the lobby. Mgrs would not bring out more. A maid brought me some. I tipped her well. I told manager David and Arturo that people take meds-like us-and need water. No response. No guest was ever told when they would fill it up again. Arturo stated once to me on 2nd day that we could buy cups for Ojo's water, or buy our own water at 6, down the street a bit--walking on rocks, through potholes, heat, and aggravation.
Stayed 6 nights in Feb 2025

10/10 Excellent

Anne Marie Germain

Stayed 7 nights in Dec 2024

8/10 Good

richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Location was excellent, Staff was great. A little worn and no water provided. It would have been nice to have a pitcher and then be able to refill water from a common source . Balcony was great. Pool nice. Room small but fine.
Stayed 10 nights in Jan 2025

8/10 Good

Dana

Stayed 2 nights in Jan 2025

10/10 Excellent

hayatte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Rhonda

Liked: Cleanliness, staff & service
Location cant be beat!
Stayed 14 nights in Jan 2025

4/10 Poor

BETTY

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great location. Nice staff. Older property. Very basic accommodation. No water or coffee maker. No deadbolt on door
Stayed 2 nights in Feb 2025

10/10 Excellent

Jørgen

Stayed 3 nights in Feb 2025

8/10 Good

Joanne

Travelled with partner
Liked: Cleanliness, staff & service
I woukd stay here again however the road to enter this property is a dirt road with huge potholes and limited places to walk. The grounds were ok but a simple step of putting away maintenence equipment would make the grounds look much better. We have a major incidents with the toilet but thankfully by noon the next day they fixed it. In the meantime we used the lobby toilet. They offeted us another room but was a big downgrade so we opted to stay in our room and use the close by lobby toilet. Staff were great. Cant beat the beach location.
Stayed 3 nights in Jan 2025

8/10 Good

Brandton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is absolutely perfect for me. It’s right on the beach. It’s got a couple beach bars right outside my door. All in all I love staying here.
Stayed 2 nights in Feb 2025

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A little tired with need of some TLC in the room. Staff were all present though. Location is good. As with most places we have seen roads around it are bad and care taken if you drive, with big ruts and builders rubble not tidied away. We did enjoy our stay however.
Stayed 3 nights in Jan 2025

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
i will be back again soon! thank you!
Stayed 8 nights in Jan 2025

6/10 Okay

Johannah

Stayed 3 nights in Jan 2025

2/10 Terrible

sadie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2025

4/10 Poor

Margaret

Disliked: Room comfort
No bottled water or glass in bathroom for drinking. No faceclth. Safe at least worked. Bed so low I thought I wa sleeping on the floor & not too comfy.
Stayed 1 night in Jan 2025

6/10 Okay

Lee

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
location was great access to the beach and main square staff was very attentive and helpful *no water or coffee options available *shower head and fridge need repair * safe did not work *mattresses and pillows uncomfortable
Stayed 10 nights in Jan 2025

6/10 Okay

Sherry

Travelled with group
Liked: Cleanliness, staff & service

Had pros and cons!

I've stayed in Puerto Morelos several times but this was my first time at this property. Pros were friendly service and beach location. Cons were nowhere to refill a water bottle or get coffee in the morning. (This is just comparing it to where I stayed before). They also said on hotels.com that there were hairdryers in the room but there were not and I could not get one even when I asked. Rooms were comfortable enough and we did have hot water (which was an issue at the other hotel I stayed at).
Stayed 7 nights in Jan 2025

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient Hotel in Puerto Morelos

The Hotel offers a clean large room, minimalist design With closet, desk and minifridge and 2 beds. . The location is very centrally located, on the beach. Many restaurants are located within a 10 minute walk. The price is quite resonable for the location. My only quibble would be the rather tepid hot water in the shower. But this is hardly unique. All in all if you are looking for few frills with beach access and a 10 minute walk to the town center, this is a good choice.
Stayed 2 nights in Jan 2025

6/10 Okay

John

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The location is great staff friendly. Clean for the most part. The hotel is just a little outdated.
Stayed 1 night in Jan 2025