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4.2 out of 5

"Treatment of staff was superb. The Hotel and food are outstanding " More

By a verified traveller on Sun 27 Oct 2019

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Hotel Description

Family-friendly 5-star hotel near Two Oceans Aquarium

Cape Town City Centre stay

A stay at this Cape Town City Centre hotel places you steps from Long Street and within a 10-minute walk of Kloof Street. Castle of Good Hope and Cape Town International Convention Centre are also within 2 miles (3 km).

Luxury amenities

A full-service spa, 2 restaurants, and an indoor pool are all featured at this luxury hotel. Families will appreciate the children's club, kid-friendly dining, and supervised childcare. Enjoy the 24-hour health club and perks like free WiFi and a free beach shuttle.

Free Internet, comfy beds

The 176 soundproofed guestrooms offer free WiFi and free wired Internet, as well as comfy beds. Other amenities include iPod docks, DVD players, and flat-screen TVs with satellite channels.

Tower Wing, Luxury Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$124* Per night/room 15 Jun. - 16 Jun.

Tower Wing, Luxury Room, 2 Single Beds, Mountain View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Presidential Suite, 2 Bedrooms, Mountain View (2 Bedrooms)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Luxury Room, 1 King Bed, City View (Heritage Wing)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Taj Club, Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Tower Wing, Luxury Room, 1 King Bed, Mountain View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Taj Cape Town ratings based on 5 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Taj Cape Town

Everyone (2) Couples (1) Family (2)
1 out of 5
Did not get the category of room we paid for. Staff were arrogant about dealing with the issue. Would not recommend this property.

Posted by on 29 Jan. 2019

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Comment from Hotel Management

22 Mar. 2019 by TAJ

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mark Wernich General Manager

5 out of 5
Treatment of staff was superb. The Hotel and food are outstanding

Posted by on 27 Oct. 2019

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Comment from Hotel Management

30 Oct. 2019 by TAJ

Dear Guest, Thank you for taking the time to share your feedback. We have taken note of the valued comment. We hope to welcome you back to our hotel very soon! Sincerely, Mark Wernich General Manager

5 out of 5
Our room was large and beautiful with a gorgeous view of Table Mountain. Breakfast was incredible and the food at the two restaurants was great. Top to bottom the staff was helpful and friendly.

Posted by on 22 Aug. 2019

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Comment from Hotel Management

23 Aug. 2019 by TAJ

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mark Wernich General Manager

5 out of 5
Location was good. Food was good. Staff wAs good. friendly Indian restaurant yummy. It deserves all the stars it has.

Posted by on 5 Jul. 2019

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Comment from Hotel Management

8 Jul. 2019 by TAJ

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mark Wernich General Manager

5 out of 5
Everything was absolutely amazing. The rooms and especially the beds are the most comfortable I have slept in . The value is amazing. Its a very amazing place

Posted by on 6 May 2019

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Comment from Hotel Management

9 May 2019 by TAJ

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mark Wernich General Manager

Property Features

Taj Cape Town offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and limo/town car service are available. Event space at this hotel measures 11200 square feet (1041 square meters) and includes a conference center. A spa tub, a sauna, and a terrace are also featured at the luxury Taj Cape Town. You'll have access to the outdoor pool at a partner property. An area shuttle within 10 km and an airport shuttle (available 24 hours) are available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Cape Town hotel.

  • 176 guestrooms or units
  • 17 levels
  • 2 dining venues
  • 11200 sq ft of conference space
  • 1041 sq m of conference space
  • Built in 2010
  • Bar or lounge
  • Manager's reception (free)
  • Coffee shop
  • Deli
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Cape Town Intl. Airport (CPT) (21.4 km / 13.3 mi)
  • Train station: Cape Town Station (0.8 km / 0.5 mi)
  • Property shuttles: Free beach shuttle; airport shuttle, area shuttle within 10 km, train station pick-up, cruise terminal shuttle, and shopping center shuttle available for a surcharge
  • Parking: Self parking available for a surcharge

Room Amenities

Taj Cape Town offers 176 accommodations with iPod docking stations and MP3 docking stations. Select Comfort beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium satellite channels, DVD players, and pay movies. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. This Cape Town hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include minibars and complimentary bottled water. Housekeeping is provided daily.

  • Select Comfort beds
  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Egyptian cotton linens
  • Down blanket
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

The hotel hosts a free manager's reception daily.

Bombay Brasserie - This fine-dining restaurant specializes in Indian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Mint Restaurant - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

In Room Dinning 24 Hours - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open 24 hours. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 9
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 16
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Steam room in spa
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 2:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for ZAR 400.00 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Car not required
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 48 hours
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: ZAR 750 per vehicle (one way)
  • Covered self parking fee: ZAR 100 per day
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: ZAR 400.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cape Town Taj
  • Taj Cape Town
  • Taj Hotel Cape Town
  • Taj Cape Town Hotel Cape Town Central
  • Taj Cape Town South Africa
  • Taj Cape Town Hotel
  • Taj Cape Town South Africa
  • Taj Cape Town Hotel
  • Taj Cape Town Cape Town
  • Taj Cape Town Hotel Cape Town

You should know

  • Taj Cape Town offers transfers from the cruise terminal, airport, and train station (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.