Booking: these rooms fill up fast! If your days are available, book immediately! I made the mistake of waiting and had to stay elsewhere for my first 2 days.
Check-in: I arrived early (11a.m.), so I couldn't go to my room. I was allowed to leave my bags with the front desk. You can tell by the look of the lobby that this place was nice! super-clean and modern.
The front desk personnel, doormen/bell hops and security were all very nice and helpful. I speak Spanish fluently, however, I think English speakers will be just fine.
Room: HIgh ceilings, floor-to-ceiling & wall-to-wall windows, comfy bed, CLEAN (I can't emphasize it enough), overhead quiet AC unit, cable TV, WIFI, plenty of closet space and drawers, HOT water, nice towels, big mirror. The bathroom was spacious and sleek.
EVERY ROOM HAS A VIEW
Amenities: Listen to me.... This place has the best breakfast and the options rotate daily, all included with the cost of the room! Eat up!
The rooftop terrace has a bar. I'm not sure the hours of the bar. You can BYOB and just enjoy the 360° views. You can look over the city (north), Playa Hollywood (west), El Laguito (south), Castillogrande (east). Spark up a stogie & sip on some aged whiskey. Be a man... or woman.... or whatever.
Service: EVERY SINGLE EMPLOYEE WAS AWESOME! Every need was met above and beyond expectations. Restaurant recommendations were excellent. Security was tight but unnoticeable.
Guest-friendly but ID's will be checked and copied.