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4.2 out of 5

"I think the price of parking is too high. Check-in is too late " More

By a verified traveller on Thu 06 Feb 2020

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Hotel Description

3.5-star hotel near NASCAR Hall of Fame

Heart of Charlotte

A stay at this Charlotte Center City hotel places you steps from NASCAR Hall of Fame and within a 10-minute walk of Spectrum Center. Charlotte Convention Center and EpiCentre are also within half a mile (1 km).

Renovated in 2017

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 13 conference rooms, business center, and valet parking. Enjoy the 24-hour fitness center and free perks like buffet breakfast and WiFi in public areas.

Free Internet, refrigerators

Featuring conveniences like dining areas and sitting areas, the 250 guestrooms offer free WiFi and free wired Internet, as well as TVs. Refrigerators, microwaves, and room service are also available.

Studio Suite, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$191* Per night/room 4 Sep. - 5 Sep.

Suite, 1 King Bed, Terrace

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Suite, 1 King Bed (Roll In Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed (Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Studio Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 5 Max

Embassy Suites by Hilton Charlotte Uptown  ratings based on 9 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Embassy Suites by Hilton Charlotte Uptown 

Everyone (4) Couples (2) Family (2)
4 out of 5
I think the price of parking is too high. Check-in is too late

Posted by on 6 Feb. 2020

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Comment from Hotel Management

18 Mar. 2020 by Moore

Thank you so much!

5 out of 5
I really enjoyed the buffet breakfast it was very good !

Posted by on 11 Nov. 2019

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5 out of 5

Posted by on 27 Oct. 2019

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1 out of 5
The hotel was clean and brand new, but the front desk attendants were extremely rude and not friendly at all! They tried to overcharge me by a lot. I had to show proof of my online rate before they would credit my account that they had previously charged the wrong total to. Moreover, gave me attitude through the entire process.

Posted by on 23 Sep. 2019

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Comment from Hotel Management

24 Sep. 2019 by GM

Dear Traveler, I'm so sorry for your poor experience at our hotel. Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best accommodations and service so our lapses during your stay are being taken very seriously. Again, on behalf of the staff and management - I offer our apologies. Sincerely, Mike Masri General Manager

5 out of 5
this was an excellent stay...no complaint. Clean, friendly, comfortable and centrally located

Posted by on 17 Jul. 2019

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5 out of 5
Amazing customer service clean just a comfortable stay, happy hour was very nice.

Posted by on 30 Jun. 2019

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5 out of 5

Posted by on 27 Jan. 2019

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5 out of 5
Every thing was great. I would definitely stay again.

Posted by on 6 Jun. 2018

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3 out of 5

Nice hotel

The hotel is nice and would definitely like to stay again. They messed up our entire reservation. We reserved a room and they gave it away. Then they offered us 2 rooms for the price of 1 to accommodate. The ended up charging us for both rooms instead of 1. Then we were only refunded for part of the overcharge when it had already caused a huge inconvience because a little more than 400 was out of the account.

Posted by on 2 Apr. 2018

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Comment from Hotel Management

4 Apr. 2018 by Carmen - Front Office Manager

Thank you for choosing the Embassy Suites Charlotte Uptown and taking the opportunity to review your most recent stay with us. It is our goal to provide comfortable accommodations and accurate billing. I am glad we eventually got it right for you. Please note that this is not a standard problem and we hope to see you again when your travels bring you back to Charlotte.

About the Embassy Suites by Hilton Charlotte Uptown 

Location 401 E Martin Luther King Jr. Boulevard, Charlotte, NC 28202

Property Features

Embassy Suites by Hilton Charlotte Uptown  offers its guests an indoor pool and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business center on site. There are 13 meeting rooms available. A terrace, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Embassy Suites by Hilton Charlotte Uptown . For a fee, parking is available. A complete renovation of Embassy Suites by Hilton Charlotte Uptown  was completed in 2017. This 3.5-star Charlotte hotel is smoke free.

  • 250 guestrooms or units
  • 10 levels
  • Built in 2016
  • Buffet breakfast (free)
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Separate dining area
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Train station: Charlotte Station (3.6 km / 2.2 mi)
  • Metro station: 3rd St - Convention Center Station (0.3 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Embassy Suites by Hilton Charlotte Uptown  offers 250 accommodations with laptop-compatible safes and safes. Accommodations offer separate dining areas. Guests can make use of the in-room refrigerators and microwaves. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

  • Dining room
  • Sitting area
  • In-room dining (limited hours)
  • Television
  • Refrigerator
  • Microwave
  • Housekeeping (daily)
  • Nightly turndown service
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7 AM to 10:30 AM.

Embassy Suites by Hilton Charlotte Uptown  has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 6:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

It is property policy that all guests must wear a face mask within public areas of the property.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • Gap period enforced between guest stays 24 hours
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hilton Charlotte Uptown  Hotel
  • Embassy Suites Hilton Uptown  Hotel
  • Embassy Suites Hilton Charlotte Uptown
  • Embassy Suites Hilton Uptown
  • Hotel Embassy Suites by Hilton Charlotte Uptown  Charlotte
  • Charlotte Embassy Suites by Hilton Charlotte Uptown  Hotel
  • Hotel Embassy Suites by Hilton Charlotte Uptown
  • Embassy Suites by Hilton Charlotte Uptown  Charlotte
  • Embassy Suites By Hilton Charlotte Uptown
  • Embassy Suites Hilton Uptown
  • Embassy Suites by Hilton Charlotte Uptown  Hotel
  • Embassy Suites by Hilton Charlotte Uptown  Charlotte
  • Embassy Suites by Hilton Charlotte Uptown  Hotel Charlotte
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.