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City Express by Marriott Chetumal

3.0 star property
3-star hotel with 1 outdoor pools, connected to a shopping center

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Photo gallery for City Express by Marriott Chetumal

Lobby lounge
Exterior
Outdoor pool, open 8:00 AM to 8:00 PM, sun loungers
Property amenity
Lobby lounge

Reviews

8.0 out of 10
Very good

Popular amenities

  • Gym
  • Laundry
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
Av. Insurgentes Km. 5.025, Chetumal, QROO, 77084
  • Place, Museum of Maya Culture
    ‪8 min drive‬
  • Place, Santuario del Manati
    ‪9 min drive‬
  • Place, Chetumal Ferry Terminal
    ‪11 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪19 min walk‬

Room options

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

9.0 out of 10
Wonderful
(12 reviews)
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

10.0 out of 10
Exceptional
(2 reviews)
  • 20 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

8.0 out of 10
Very good
(11 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

About the area

Chetumal

Close to airport.Within 2 miles (3 km) of this Chetumal hotel, you'll find Payo Obispo Zoo and Planetarium Yook'ol Kaab. Santuario del Manati and Dr. Alfredo Barrera Marin Botanical Garden are also within 2 miles (3 km).

What's nearby

  • Santuario del Manati - 4 min drive - 2.9 km
  • Museum of Maya Culture - 4 min drive - 3.5 km
  • Palacio Municipal De Othon P. Blanco - 4 min drive - 3.9 km
  • Chetumal Ferry Terminal - 5 min drive - 3.9 km
  • Palacio de Gobierno - 5 min drive - 3.9 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 8 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Sergio's Pizzas - ‬7 min walk
  • ‪Vips - ‬5 min walk
  • ‪Le petit - ‬7 min walk

About this property

City Express by Marriott Chetumal

3-star hotel with 1 outdoor pools, connected to a shopping center
City Express by Marriott Chetumal offers its guests an outdoor pool and a fitness center. Public spaces have free WiFi and wired Internet. Business amenities include a business center and a meeting room. Free breakfast is served daily. The business-friendly City Express by Marriott Chetumal also features a vending machine, coffee/tea in a common area, and dry cleaning/laundry services. Free self parking is available.

This 3-star Chetumal hotel is smoke free.

  • 1 building
  • 109 guestrooms or units
  • 6 levels
  • Built in 2013
  • Full breakfast (free)
  • Poolside lounge chairs
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Elevator
  • No smoking on site
  • Water dispenser
  • 1 conference room
City Express by Marriott Chetumal offers 109 air-conditioned accommodations with hair dryers and complimentary toiletries. Flat-screen televisions come with cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Similar properties

Outdoor pool
Fiesta Inn Chetumal Hotel
  • Pool
  • Free airport shuttle
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, 1,029 reviews
The price is CA $98
CA $114 total
includes taxes & fees
Nov 2 - Nov 3
Fiesta Inn Chetumal Hotel

Property amenities

Family friendly

  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Area shuttle up to 10 km
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 16.97 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

City Express Chetumal
City Express Hotel Chetumal
City Express Chetumal Hotel
City Express Hotel
City Express Chetumal Mexico - Quintana Roo
City Express Chetumal
City Express by Marriott Chetumal Hotel
City Express by Marriott Chetumal Chetumal
City Express by Marriott Chetumal Hotel Chetumal

Reviews

City Express by Marriott Chetumal Reviews

8.0

Very good

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 387 out of 987 reviews
Rating 8 - Good. 346 out of 987 reviews
Rating 6 - Okay. 154 out of 987 reviews
Rating 4 - Poor. 51 out of 987 reviews
Rating 2 - Terrible. 49 out of 987 reviews

Reviews

6/10 Okay

Arianny

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel it is actually just for a quick stop to rest if you are crossing the Mexico/belize border.
Stayed 1 night in Jul 2025

10/10 Excellent

Aaliyah, London

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and easy to find. I enjoyed my stay and most of all felt safe and welcomed
Stayed 1 night in Jul 2025

10/10 Excellent

Kelisha

Liked: Cleanliness, property conditions & facilities
The food n service, staff
Stayed 1 night in Jul 2025

10/10 Excellent

Guillermo

Stayed 3 nights in Jul 2025

10/10 Excellent

chung

Stayed 1 night in Jul 2025

10/10 Excellent

Andre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed multiples times at this hotel and have had a good experience, enjoyed the quiet very much.
Stayed 1 night in Jul 2025

10/10 Excellent

Bertha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 1 night in Jul 2025

8/10 Good

Cornelius

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sta was good, but Front entrance door did not function, leaking air-condition at breakfast area
Stayed 1 night in Jun 2025

8/10 Good

Tanya Angela

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

8/10 Good

Yvette

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to Plaza Las Americas
Stayed 1 night in Jun 2025

10/10 Excellent

Abdy

Liked: Cleanliness, staff & service, property conditions & facilities
The the entire staff from front desk all the way to house cleaning lady and security’s
Stayed 1 night in May 2025

8/10 Good

Chevelia

Stayed 1 night in May 2025

6/10 Okay

Cody

Business traveller, Travelled with partner
Liked: Cleanliness
.
Stayed 1 night in May 2025

10/10 Excellent

Denise

Stayed 2 nights in May 2025

8/10 Good

MARY

Liked: Cleanliness
Stayed 1 night in May 2025

6/10 Okay

Pablo

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Apr 2025

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Quick overnight stay in between buses from Merida back to Belize, easy check in and check out-would have been nice to have a small frig in the room
Stayed 1 night in May 2025

8/10 Good

Rogelio

Travelled with family
Liked: Cleanliness, staff & service, amenities
Definitely not Marriott standards. Some customer service investment is needed, as well as property maintenance management.
Stayed 1 night in May 2025

10/10 Excellent

Frank

Travelled with family and small children
Liked: Property conditions & facilities
This is our go to hotel when we are in chetumal. It's clean and basic, easy to spot. Convient to the places I want to shop when I'm in town. The pool closes at 8pm (20:00) so if you're looking for a swim to wind down after a long drive, come early.
Stayed 1 night in May 2025

6/10 Okay

Bridgette Louise

Disliked: Cleanliness, property conditions & facilities
Smells. Terrible sewer system connection.
Stayed 1 night in Apr 2025

10/10 Excellent

Blaney

Stayed 1 night in Apr 2025

8/10 Good

Lucerito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite a nice place to stay!!!
Stayed 1 night in Apr 2025

8/10 Good

SHAHEEN

Disliked: Staff & service
Stayed 1 night in Dec 2024

6/10 Okay

SHAHEEN

Travelled with family and small children, Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
I like the fact that there was a pool to enjoy, relax, and to swim in, and I love how we guests can get breakfast served for free. What i didn’t like is that the entrance took too long as it took 2 hours to get a room served for us though we already had a reservation. Although the entrance took long time, the hotel was amazing.
Stayed 2 nights in Apr 2025

8/10 Good

juan pablo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen servicio, al lado dé un Centro Comercial grande. Ideal para pasar unos días en families o negocios.
Stayed 1 night in Apr 2025