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Hotel y Aguas Termales de Chignahuapan

Photo gallery for Hotel y Aguas Termales de Chignahuapan

Front of property
Water park
Club Room
Restaurant
Lobby

Overview of Hotel y Aguas Termales de Chignahuapan

Explore the area

Map
Domicilio conocido Barrio de Tenextla, Chignahuapan, PUE, 73300
  • Popular LocationChignahuapan Downtown Park11 min drive
  • Popular LocationQuetzalapan Falls16 min drive
  • Popular LocationTuliman Waterfalls20 min drive

Room options

View all photos for Junior Room

Junior Room

Junior Room

  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room

Club Room

Club Room

  • Mountain view
  • Sleeps 4
  • 2 Double Beds

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4.6 out of 5, Wonderful, (69)
The price is CA $102
per night
CA $121 total
includes taxes & fees
16 May - 17 May
Hotel Los Portales Chignahuapan

About the area

Chignahuapan

On river.Within 6 miles (10 km) of this hotel, you'll find Parroquia de Santiago Apóstol and Basilica of the Immaculate Conception. Kiosco Mudéjar and Chignahuapan Downtown Park are also within 6 miles (10 km).

What's nearby

  • Kiosco Mudéjar - 11 min drive
  • Chignahuapan Downtown Park - 11 min drive
  • Basilica of the Immaculate Conception - 11 min drive
  • Quetzalapan Falls - 16 min drive
  • Tuliman Waterfalls - 20 min drive

Getting around

  • Puebla Intl. Airport (PBC) - 138 min drive

Restaurants

  • Mi Ranchito restaurante Chignahuapan - 12 min drive
  • El Rincon Mexicano - 10 min drive
  • Taquería "El Portal - 11 min drive
  • Farfalla Café - 10 min drive
  • Restaurante la Puerta - 11 min drive

About this property

Hotel y Aguas Termales de Chignahuapan

Family-friendly 3.5-star hotel with free water park
Hotel y Aguas Termales de Chignahuapan offers its guests a full-service spa, hot springs, and a complimentary water park. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 4750 square feet (441 square meters) and includes a conference center. An indoor pool, a children's pool, and a sauna are also featured at the family-friendly Hotel y Aguas Termales de Chignahuapan. Self parking is free.

This 3.5-star Chignahuapan hotel is smoke free.

  • 65 guestrooms or units
  • 4750 sq ft of conference space
  • 441 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Conference center
  • Front desk (24 hours)
  • Terrace
  • Garden
  • Computer for guest use
  • Fireplace in lobby
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel y Aguas Termales de Chignahuapan offers 65 accommodations with blackout drapes/curtains. Each accommodation is individually furnished. 32-inch LED televisions come with cable channels. Bathrooms include separate bathtubs and showers and spring water baths.

This Chignahuapan hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hair dryers can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, SPA. Services include hot stone massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a spa tub and a steam room. The spa is open daily. Guests under 15 years old are not allowed in the spa. There are hot springs open between 7:30 AM and 6:00 PM.

Languages

English, Spanish

Property amenities

Family friendly

  • Children's pool
  • Free water park access
  • Indoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Children's pool
  • Free water park access
  • Full-service spa
  • Hot springs
  • Indoor pool
  • Playground
  • Sauna
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch LED TV
  • Cable channels

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Hair dryer (on request)
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Towels

More

  • Desk
  • Guidebooks/recommendations
  • Individually furnished
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel y Aguas Termales de Chignahuapan

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • Hot springs access available from 7:30 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Y Aguas Termales Chignahuapan
Hotel y Aguas Termales de Chignahuapan Hotel
Hotel y Aguas Termales de Chignahuapan Chignahuapan
Hotel y Aguas Termales de Chignahuapan Hotel Chignahuapan

Hotel y Aguas Termales de Chignahuapan Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 42 out of 80 reviews" "
Rating 8 - Good. 19 out of 80 reviews" "
Rating 6 - Okay. 10 out of 80 reviews" "
Rating 4 - Poor. 4 out of 80 reviews" "
Rating 2 - Terrible. 5 out of 80 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

martin

Stayed 1 night in Oct 2023

10/10 Excellent

Guadalupe

Travelled with partner
Liked: Cleanliness, property conditions & facilities
No coffe in the roon
Stayed 1 night in Sep 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar diferente, definitivamente las aguas termales son el atractivo del lugar. Es un lugar para estar todo el día en la energía de las aguas. la experiencia del vapor térmico es muy buena, aunque tiene un costo extra. La comida, bien, sabor a provincia. El lugar tiene zonas de acceso público o sea de entrada por salida y me imagino que en temporada alta o en fines de semana no debe ser tan tranquilo. Excelente lugar no solo para descansar sino para cargar energía. La alberca para huéspedes tambien muy bien, aunque insisto , en días con gran. afluencia me imagino que queda pequeña.
Stayed 2 nights in Oct 2022

8/10 Good

Luis

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2021

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little weekend escape
The scenic location makes the hotel perfect for a romantic getaway. Due to safety regulations from covid, the large thermal baths are temporarily closed to public use. But each room has its own private thermal tub. If you want to relax even more, check out the services from the spa. In the dining room, meals were served buffet style. And they making an excellent margarita...
Stayed 1 night in Dec 2020

4/10 Poor

Verified traveller

Stayed 1 night in Feb 2020

6/10 Okay

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities
Está bien, sin embargo es muy costoso para lo que es, aún para ser temporada alta.
Stayed 1 night in Jan 2024

2/10 Terrible

Osvelia

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
La recepcionista nos trato pésimamente mal. Le llamamos para decirle que no teníamos agua caliente y dijo esas habitaciones no tienen agua caliente, la puerta del baño se caía no se podía cerrar y la tina llena de mocos. La ventilación solo dos cuadritos de la ventana se podían abrir de 10x10. Por lo cual nos bañamos con agua fría, la tina no la lavaron la lavamos nosotros y la recepcionista se olvidó que nosotros éramos huéspedes no parte de su familia y nos trato súper mal. Suponemos así trata a su familia por que le salió súper bien. La habitación nos la entregaron a las 15:50 por que no la tenían disponible ósea tuvimos que comer y esperar una hora. Sin compensarnos el tiempo. La alberca de huéspedes no la limpiaron hoy llena de botellas y vasos de los que ayer consumieron bebidas en ares de albercas. La verdad el hotel muy sucio. Desde ayer llegamos y estaba una paleta de tamarindo tirada y hoy al salir seguía en ese lugar. Para estacionarnos no teníamos donde por qué la capacidad del hotel creemos sobrepasó su límite.
Stayed 1 night in Jan 2024