2/10 Terrible
LUZ, RICHMOND
Travelled with family
Aug 21, 2025
This is our worst experience ever! Second day after our arrival, when we saw our room dirty, We asked the front desk, "what happened" she said "we clean the room every 3rd day". After that i checked our room and there was a sticker in the bathroom saying" we clean the room every other day". If we wanted that, we could stay in AIRBNB, not in a hotel. . We never were in the hotel or used their facilities. They never cleaned our room for 5 days. I asked them to do it the other day, they didn't do it. Last day Missy-front desk was very rude. We were complaining about the situation-no manager, so she didn’t care and she said that we threatened her about a bad review of their hotel and that is what we are posting. Also she said that it was recorded, I hope they also recorded when i asked them to be sure that they clean our room the other day". Missy told me to call her manager, instead of contact Hilton, because I told her I would contact Hilton, not your manager, and that is what I did. They never cleaned our room, I want my money back.
LUZ
Stayed 4 nights in Aug 2025