For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
Within a 15-minute walk of this Downtown Cleveland hotel, you'll find FirstEnergy Stadium and Cleveland Convention Center. JACK Cleveland Casino and Rocket Mortgage FieldHouse are also within 2 miles (3 km).
Dining options, 2 bars/lounges
This smoke-free hotel's 3 restaurants, 2 bars/lounges, and fitness center are some of the featured amenities. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Self parking, a snack bar/deli, and a grocery/convenience store are also offered.
Free Internet, comfy beds
Boasting comforts like pillowtop beds and premium bedding, the 150 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs. Other amenities include refrigerators, room service, and hydromassage showerheads.
Aloft Cleveland Downtown ratings based on 15 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Aloft Cleveland Downtown
Everyone (12)Couples (2)Family (1)
4 out of 5
Valet and front desk staff helpful.
Bedding could’ve been cleaner, but we had brought our own.
Posted by Ahen, from Downtown Cleveland, Ohio on 12 Jul. 2020
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5 out of 5
Excellent location in the heart of the flats! We had fun with friends at the 12 bars of charity event!
Posted by a verified traveller on 15 Dec. 2019
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4 out of 5
Great location and decor. Staff is always friendly.
Posted by JENN on 19 Jan. 2019
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5 out of 5
Excellent
Pros:Staff - professional, friendly and informative. Room clean and comfortable. Location excellent
Location:Rock n Roll Hall of Fame, Stadium, Science Center
Staff professional - friendly, helpful and informative. Room clean and comfortable. Location excellent
Posted by a verified traveller on 22 Aug. 2017
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5 out of 5
Great Hotel in the Flats!
The staff was friendly, personable, and helpful - everyone made us feel welcome. The room was clean and comfortable - we would stay here again without hesitation!
Posted by Ed & MB, from Rochester, NY on 5 Jun. 2017
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3 out of 5
Comfortable but not Personable!
Pros:The hotel was very well maintained, clean and comfortable.
Cons:Inform the patron. Please understand that you work there a may get tired of orienting customers to the property, but we have never been there before.
Location:A lot of night life. Clubs, bars & restaurants.
Upon arrival, you are left with no clue as to what to do. We knew we had an option of valet or self park, but when you pull up, if there is not a valet driver in sight, you're left sitting in the car or standing outside trying to figure out where to go next or what to do next. A valet finally arrived and took the car. We looked around and had no clue as to where the check-in desk was. We went inside the door the valet exited from and luckily there was another individual inside. We asked where do we check-in and the instructions were to go down the ramp and take the right elevator to the first floor. Inside the elevator, there was no first floor button, but there was one marked "L". O.K. Lobby. Once there the person manning the desk was polite. We were given our keys and that was it. No instructions regarding self park or how to retrieve your car. Obviously we asked and our questions were answered, but having traveled a number of years for my profession, I had become accustomed to a run down. Nothing was said regarding checking out. Extremely vague and not very welcoming.
Posted by Ricke, from Pittsburgh on 6 Feb. 2017
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2 out of 5
ALMOST nice...
The area this hotel is in is fun and has restaurants, bars, water front and an aquarium nearby. But a freight train rolls thru EVERY NIGHT and blows it's horn. So loud! The hotel staff even jokingly warned us about the train when we checked in. But we were still stunned awake by it in the middle of the night.
The room was fairly clean. The mattress wasn't fully covered by the fitted sheet and someone had clearly vimited all over one of the beds and wasn't ever cleaned up properly. Disgusting.
The sheets were scratchy and not super comfortable.
Posted by traveler, from chicago on 28 Jun. 2016
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3 out of 5
Nice Hotel, poor location and access
Pros:Hotel is located in a warehouse district close to restaurants and bars.
Location:Rock n Roll Hall of Fame is nearby and is awesome.
Hotel located next to railroad tracks. When freight train goes by, at 3:00 am, the whole room shakes for 5 minutes. Very alarming.
Also have to take two different elevators to get to your room.
Posted by Tom, from Syracuse, NY on 18 Apr. 2016
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5 out of 5
Pros:Very modern and cool. So convenient to great places to eat and drink.
We stayed for an overnight. Within walking distance of a lot of fun things to do. Check in and out was quick. Staff was very nice. A great place to stay and affordable.
Posted by Jally, from Cleveland, OH on 16 Nov. 2015
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5 out of 5
Nice hotel perfect location.
Wonderful experience. I was pleasantly surprised. Upscale and inexpensive.
Posted by awesome , from Dallas, Texas on 24 Oct. 2015
There are 3 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can unwind with a drink at one of the 2 bars/lounges. You'll find a business center on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 4000 square feet (372 square meters) and includes a conference center. A fitness center, tour/ticket assistance, and concierge services are also featured at the business-friendly Aloft Cleveland Downtown. For a fee, parking is available. This 3-star Cleveland hotel is smoke free.
150 guestrooms or units
3 dining venues
2 bars or lounges
4000 sq ft of conference space
372 sq m of conference space
Deli
Conference center
Business facilities
Breakfast available (surcharge)
Dry cleaning
Front desk (24 hours)
Storage area for luggage
Tour and ticket information
Concierge
Convenience store
ATM
Elevator
No smoking on site
Family Friendly Amenities
Free WiFi
Grocery/convenience store
Snack bar/deli
Refrigerator
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Available in some public areas:
Free WiFi
, Free wired Internet
Parking
Self parking (surcharge)
, Valet parking (surcharge)
Transport
Airport: Hopkins Intl. Airport (CLE) (20.5 km / 12.7 mi)
Train station: Cleveland Station (3.9 km / 2.4 mi)
Parking: Valet parking and self parking available for a surcharge
Room Amenities
Aloft Cleveland Downtown offers 150 air-conditioned accommodations with safes and bathrobes. Pillowtop beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include showers with hydromassage showerheads, complimentary toiletries, and hair dryers. This Cleveland hotel provides complimentary wired and wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Pillowtop beds
In-room dining (limited hours)
Flat-screen television
Refrigerator
Luxury bedding
Shower
Hydromassage showerhead
Housekeeping (daily)
Hair dryer
Safe
Bathrobes
Toiletries (free)
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ensuite bathroom
Connecting rooms available
Wheelchair accessible
Food & Drink
For a fee, guests can enjoy full breakfast daily.
W XYZ Cleveland Bar - Onsite lobby lounge.
Lago - This restaurant specializes in Italian cuisine and serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at 11:00 PM
Minimum check-in age is: 21
Special check-in instructions:
Front desk staff will greet guests on arrival.
It is property policy that all guests must wear a face mask within public areas of the property.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets are welcome and stay free
Only dogs are allowed
Weight limit: 40 lbs
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Guests are provided with hand sanitizer.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.
UnionPay
Pets allowed (no fees)
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Debit cards not accepted
Guests are provided with free hand sanitizer
Staffed front desk
No rollaway/extra beds available
No cribs (infant beds) available
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
Property confirms they are implementing enhanced cleaning measures
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between USD 6 and USD 10 per person (approximately)
Self parking fee: USD 26 per night
Valet parking fee: USD 28 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Aloft Cleveland Downtown
Aloft Cleveland Downtown Hotel
Aloft Hotel Cleveland Downtown
Aloft Cleveland Downtown Ohio
Aloft Cleveland Downtown Ohio
Aloft Cleveland Downtown Hotel
Aloft Cleveland Downtown Cleveland
Aloft Cleveland Downtown Hotel Cleveland
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
