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"On Friday morning there was only one check out person. While she remained very polite she proceeded to wait on others around us and answering the phon
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By a verified traveller on Mon 02 Oct 2017
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Hotel Description
Enjoy free breakfast at this 3.5-star Independence hotel
Close to airport
Within 9 miles (15 km) of this hotel, you'll find Progressive Field and Rocket Mortgage FieldHouse. Christmas Story House and Cleveland Metroparks Zoo are within 9 miles (15 km).
Free shuttle, breakfast
This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, laundry service, and free airport shuttle. Enjoy the 24-hour fitness center and free cooked-to-order breakfast.
Sofa beds, WiFi
Featuring conveniences like sofa beds and living rooms, the 271 guestrooms also offer WiFi and LED TVs with cable channels. Other amenities include wired Internet, refrigerators, and microwaves.
Embassy Suites Cleveland Rockside ratings based on 30 Verified Reviews
Review Summary
4.1
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Embassy Suites Cleveland Rockside
Everyone (10)Couples (1)Family (8)
5 out of 5
Very clean would book again. Kid friendly staff was great
Posted by a verified traveller on 1 Jan. 2020
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5 out of 5
Very spacious rooms, very clean. Would def stay here again
Posted by a verified traveller on 1 Dec. 2019
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2 out of 5
The renovations look great, the breakfast bar was wonderful (along with staff), but we didn't get any service to our room. Room 400 had pizza, a solo cup, and a sock on the floor when we arrived. We never had towels brought to us during our 5 day stay expect the one evening we requested them. It appears someone game in one day and made 1 bed (out of 3 beds). Our trash wasn't taken out either and we didn't get any shampoos or soaps until we had to ask for more. We likely won't return.
Posted by a verified traveller on 29 Nov. 2019
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1 out of 5
Posted by a verified traveller on 28 Oct. 2019
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Comment from Hotel Management
28 Oct. 2019
by Michael
Thank you for taking the time to let us know about your stay. We take these surveys seriously and share them with our entire staff for training purposes. I do apologize for the below standard stay but hope that you will give another look once renovations are complete to see our new spaces.
Thank you
3 out of 5
Wish we would have been made aware that the property was under construction as this would have affected our decision to stay. Parking was an issue as part of the lot was blocked off for the construction equipment. The temporary front desk was toward the back of the building and you had to walk through a single path to get to the elevators as part of the hall was blocked for construction making it a bit difficult to get through with luggage especially when others were trying to come back through towards you. I did feel the staff was very pleasant. The noise during the day on Friday during the day was an issue for us as we had to be up early and then came back to nap/relax between events. Positives though.... Check in was easy. The made to order breakfast was definitely a perk and the staff that ran the breakfast was very good especially considering every day the entire banquet room was packed for breakfast.
Posted by a verified traveller on 23 Jul. 2019
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Comment from Hotel Management
24 Jul. 2019
by Desmond J.
Hello Amjed, thank you for choosing the Embassy Suites Cleveland-Rockside and taking the time to provide this valuable feedback! We definitely take pride in making sure all guests receive an exceptional experience. We will use this feedback as a learning tool and continue to improve on our processes and prevent any further service failures.
5 out of 5
Our room was very clean. The staff were very pleasant. I don’t like having to pay $10 for parking, other than that everything was good. Great pillows!
Posted by a verified traveller on 17 Jun. 2019
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Comment from Hotel Management
2 Jul. 2019
by Desmond J.
Thanks for staying with us. We appreciate your feedback! We look forward to you next visit!
5 out of 5
easy access to the interstate, plenty of eateries and shops. Excellent location
Posted by a verified traveller on 11 Jun. 2019
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Comment from Hotel Management
2 Jul. 2019
by Desmond J.
Thanks for staying with us. We appreciate your feedback! We look forward to you next visit!
3 out of 5
Posted by a verified traveller on 2 May 2019
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Comment from Hotel Management
23 May 2019
by D. Jones
Hello, thank you for choosing the Embassy Suites and taking the time to provide this valuable feedback! We definitely take pride in making sure all guests receive an iconic experience. We will use this feedback as a learning tool and continue to improve on our processes and prevent any further service failures. Thank you again and we look forward to seeing you back at the Embassy Suites!
5 out of 5
Stay was great. Rooms nice. Service was great. Enjoyed the free breakfast and happy hour
Posted by a verified traveller on 17 Feb. 2019
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Comment from Hotel Management
17 Feb. 2019
by Director of Operations
Thank you for taking a moment to share your experience. I am happy to hear you found the overall experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.
Yours in Hospitality,
Allen Foster
Director of Operations
Embassy Suites by Hilton Cleveland/Rockside
5 out of 5
Posted by a verified traveller on 16 Feb. 2019
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Comment from Hotel Management
8 Apr. 2019
by Guest Services Manager
Hello, thank you so much for visiting the Embassy Suites Cleveland-Rockside and taking the time to leave us this excellent review! I am so glad to hear that you enjoyed your experience. We appreciate your support and look forward to welcoming you back again soon!
Embassy Suites Cleveland Rockside offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served, and guests can also enjoy a free manager's reception. Public spaces have WiFi for a fee. There's an onsite business center. Multilingual staff, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Embassy Suites Cleveland Rockside. A roundtrip airport shuttle is free during limited hours. For a fee, parking is available. This 3.5-star Independence hotel is smoke free.
271 guestrooms or units
8 levels
Built in 2001
Cooked-to-order breakfast (free)
Dining venue
Bar or lounge
Manager's reception (free)
Business facilities
Conference space
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Gift shop
Newspapers in lobby (free)
Elevator
No smoking on site
Family Friendly Amenities
Family property
Indoor pool1
Separate living room1
Laundry facilities
Sofa bed
Refrigerator
Microwave
Free cribs/infant beds
Internet
Available in all rooms:
WiFi (surcharge)
, Wired Internet access (surcharge)
Available in some public areas:
WiFi (surcharge)
Parking
Self parking (surcharge)
Transport
Airport: Cleveland, OH (CLE-Hopkins Intl.) (20 km / 12.4 mi)
Property shuttles: Free airport shuttle
Parking: Self parking available for a surcharge
Room Amenities
Embassy Suites Cleveland Rockside offers 271 air-conditioned accommodations with safes and coffee/tea makers. Accommodations offer separate living rooms and include sofa beds. LED televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers. This Independence hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include complimentary weekday newspapers and phones. Housekeeping is provided daily.
Separate bedroom
Living room
Pull-out sofa bed
In-room dining (limited hours)
LED television
Cable channels
Premium channels
Movies for purchase
Refrigerator
Microwave
Coffee maker
Cribs (free)
Housekeeping (daily)
Weekday newspapers (free)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Air conditioning
Ensuite bathroom
Connecting rooms available
Food & Drink
Guests are served free cooked-to-order breakfast. The hotel hosts a free manager's reception daily.
Embassy Grille - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.
Nearby Activities
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Hotel Policies
Check-in
Check-in time starts at 4 PM
Check-in time ends at 7 AM
Minimum check-in age is: 21
Special check-in instructions:
Airport shuttle service is available from 7 AM to 11 PM. Fees may apply. Contact the property in advance to make arrangements.
Airport transportation is offered from 7 AM to 11 PM. Fees may apply. Please make arrangements in advance by contacting the property.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pets
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Only service animals are allowed
No rollaway/extra beds available
Debit cards
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for in-room wireless Internet: USD 12.95 per 24-hour period (rates may vary)
Fee for in-room wired Internet: USD 9.95 per night (rates may vary)
Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
Self parking fee: USD 10.00 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Cleveland Embassy Suites
Embassy Suites Cleveland
Embassy Suites Cleveland Rockside
Embassy Suites Cleveland Rockside Hotel
Embassy Suites Cleveland Rockside Hotel Independence
Embassy Suites Cleveland Rockside Independence
Embassy Suites Rockside
Embassy Suites Rockside Cleveland
Embassy Suites Hotel Cleveland-Rockside Independence, Ohio
Embassy Suites Independence
Independence Embassy Suites
Embassy Suites Cleveland Rockside Hotel
Embassy Suites Cleveland Rockside Independence
Embassy Suites Cleveland Rockside Hotel Independence
You should know
Embassy Suites Cleveland Rockside offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
Pool access available from 6:00 AM to 10:00 PM.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
