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"Very clean would book again. Kid friendly staff was great " More

By a verified traveller on Wed 01 Jan 2020

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Hotel Description

3.5-star hotel near Cuyahoga Valley National Park

Close to airport

Stay at this Independence hotel and you'll be within 2 miles (3 km) of Cuyahoga Valley National Park and 6 miles (10 km) of Bedford Reservation. Progressive Field and Rocket Mortgage FieldHouse are within 9 miles (15 km).

Renovated in 2020

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and WiFi in public areas. Enjoy the 24-hour fitness center and free perks like cooked-to-order breakfast and free self parking.

Comfy beds, WiFi

The 271 guestrooms feature comforts like pillowtop beds and premium bedding, while living rooms and refrigerators offer the conveniences of home. Other amenities include sofa beds, WiFi, and LED TVs with cable channels.

King Non-Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, One King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, One King Bed, Non-Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Non-Smoking, Accessible

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Non Smoking, Corner

Bed Count 1 King Bed Maximum Occupancy 5 Max

Room, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Embassy Suites Cleveland Rockside ratings based on 17 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Embassy Suites Cleveland Rockside

Everyone (9) Couples (2) Family (8)
2 out of 5
The staff seemed miserable, clearly not wanting to be there. They were short with customers (witnessed and experienced) and none of the amenities were available. The rooms are old and clearly outdated. The general experience was disappointing considering the name; I do not recommend this location.

Posted by , from Columbus Ohio on 30 Jul. 2020

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Comment from Hotel Management

21 Aug. 2020 by Michele

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

5 out of 5
Very clean would book again. Kid friendly staff was great

Posted by on 1 Jan. 2020

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5 out of 5
Very spacious rooms, very clean. Would def stay here again

Posted by on 1 Dec. 2019

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2 out of 5
The renovations look great, the breakfast bar was wonderful (along with staff), but we didn't get any service to our room. Room 400 had pizza, a solo cup, and a sock on the floor when we arrived. We never had towels brought to us during our 5 day stay expect the one evening we requested them. It appears someone game in one day and made 1 bed (out of 3 beds). Our trash wasn't taken out either and we didn't get any shampoos or soaps until we had to ask for more. We likely won't return.

Posted by on 29 Nov. 2019

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1 out of 5

Posted by on 28 Oct. 2019

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Comment from Hotel Management

28 Oct. 2019 by Michael

Thank you for taking the time to let us know about your stay. We take these surveys seriously and share them with our entire staff for training purposes. I do apologize for the below standard stay but hope that you will give another look once renovations are complete to see our new spaces. Thank you

3 out of 5
Wish we would have been made aware that the property was under construction as this would have affected our decision to stay. Parking was an issue as part of the lot was blocked off for the construction equipment. The temporary front desk was toward the back of the building and you had to walk through a single path to get to the elevators as part of the hall was blocked for construction making it a bit difficult to get through with luggage especially when others were trying to come back through towards you. I did feel the staff was very pleasant. The noise during the day on Friday during the day was an issue for us as we had to be up early and then came back to nap/relax between events. Positives though.... Check in was easy. The made to order breakfast was definitely a perk and the staff that ran the breakfast was very good especially considering every day the entire banquet room was packed for breakfast.

Posted by on 23 Jul. 2019

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Comment from Hotel Management

24 Jul. 2019 by Desmond J.

Hello Amjed, thank you for choosing the Embassy Suites Cleveland-Rockside and taking the time to provide this valuable feedback! We definitely take pride in making sure all guests receive an exceptional experience. We will use this feedback as a learning tool and continue to improve on our processes and prevent any further service failures.

5 out of 5
Our room was very clean. The staff were very pleasant. I don’t like having to pay $10 for parking, other than that everything was good. Great pillows!

Posted by on 17 Jun. 2019

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Comment from Hotel Management

2 Jul. 2019 by Desmond J.

Thanks for staying with us. We appreciate your feedback! We look forward to you next visit!

5 out of 5
easy access to the interstate, plenty of eateries and shops. Excellent location

Posted by on 11 Jun. 2019

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Comment from Hotel Management

2 Jul. 2019 by Desmond J.

Thanks for staying with us. We appreciate your feedback! We look forward to you next visit!

3 out of 5

Posted by on 2 May 2019

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Comment from Hotel Management

23 May 2019 by D. Jones

Hello, thank you for choosing the Embassy Suites and taking the time to provide this valuable feedback! We definitely take pride in making sure all guests receive an iconic experience. We will use this feedback as a learning tool and continue to improve on our processes and prevent any further service failures. Thank you again and we look forward to seeing you back at the Embassy Suites!

5 out of 5
Stay was great. Rooms nice. Service was great. Enjoyed the free breakfast and happy hour

Posted by on 17 Feb. 2019

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Comment from Hotel Management

17 Feb. 2019 by Director of Operations

Thank you for taking a moment to share your experience. I am happy to hear you found the overall experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future. Yours in Hospitality, Allen Foster Director of Operations Embassy Suites by Hilton Cleveland/Rockside

About the Embassy Suites Cleveland Rockside

Location 5800 Rockside Woods Blvd, Independence, OH 44131

Property Features

Embassy Suites Cleveland Rockside offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served, and guests can also enjoy a free manager's reception. Public spaces have WiFi for a fee. There's an onsite business center. Multilingual staff, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Embassy Suites Cleveland Rockside. Free self parking is available. A complete renovation of Embassy Suites Cleveland Rockside was completed in January 2020. This 3.5-star Independence hotel is smoke free.

  • 1 building
  • 271 guestrooms or units
  • 8 levels
  • Built in 2001
  • Cooked-to-order breakfast (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool1
  • Number of living rooms1
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Hopkins Intl. Airport (CLE) (20 km / 12.4 mi)
  • Parking: Free self parking

Room Amenities

Embassy Suites Cleveland Rockside offers 271 air-conditioned accommodations with safes and coffee/tea makers. Accommodations have separate living rooms and are furnished with double sofa beds. Pillowtop beds feature premium bedding. LED televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers. This Independence hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include complimentary weekday newspapers and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Separate bedroom
  • Living room
  • Pillowtop beds
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free cooked-to-order breakfast. The hotel hosts a free manager's reception daily.

Embassy Grille - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 12.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cleveland Embassy Suites
  • Embassy Suites Cleveland
  • Embassy Suites Cleveland Rockside
  • Embassy Suites Cleveland Rockside Hotel
  • Embassy Suites Cleveland Rockside Hotel Independence
  • Embassy Suites Cleveland Rockside Independence
  • Embassy Suites Rockside
  • Embassy Suites Rockside Cleveland
  • Embassy Suites Hotel Cleveland-Rockside Independence, Ohio
  • Embassy Suites Independence
  • Independence Embassy Suites
  • Embassy Suites Cleveland Rockside Hotel
  • Embassy Suites Cleveland Rockside Independence
  • Embassy Suites Cleveland Rockside Hotel Independence

You should know

  • Pool access available from 6:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.