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"My room looked run down and had cracks in the walls and the light nor outlet worked by the bed. There were hair and stains on the comforter " More

By a verified traveller on Mon 04 Nov 2019

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Hotel Description

Brook Park guestrooms with soaking bathtubs

Close to airport

At this Brook Park hotel, you'll be within 3 miles (5 km) of International Exposition Center and 6 miles (10 km) of NASA Glenn Research Center. Baldwin Wallace College and Memphis Kiddie Park are also within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free continental breakfast, free WiFi, and free self parking. Traveling on business? Take advantage of the business center, express check-in, and airport shuttle. There's a fitness center on site, and laundry facilities and concierge services are also offered.

Free Internet, soaking tubs

Boasting deep soaking bathtubs, the 135 guestrooms also offer free WiFi and TVs. Other amenities include free wired Internet, premium bedding, and coffee/tea makers.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$69* Per night/room 1 Jul. - 2 Jul.

Room, 2 Double Beds, Accessible, Non Smoking (Mobility Accessible)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Upgraded, One Queen Bed, Non-Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed, Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Super 8 by Wyndham Brook Park/Cleveland ratings based on 18 Verified Reviews

Review Summary
2.0 out of 5 2.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Super 8 by Wyndham Brook Park/Cleveland

Everyone (7) Couples (4) Family (5)
2 out of 5
Sheets had bloodstains on them. Pillow had blood stains on it as well even though clean pillow case. They definitely should not be reused.

Posted by on 4 Nov. 2019

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Comment from Hotel Management

5 Nov. 2019 by Ashley Jarrell

I am sorry for your stay I can offer you 20% back on your stay Front Desk Manager Ashley Jarrell

5 out of 5

Posted by on 2 Mar. 2020

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Comment from Hotel Management

5 Mar. 2020 by Ashley Jarrell

Thanks for the Feedback look forward to seeing you in the future

3 out of 5
My room looked run down and had cracks in the walls and the light nor outlet worked by the bed. There were hair and stains on the comforter

Posted by on 4 Nov. 2019

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Comment from Hotel Management

5 Nov. 2019 by Ashley Jarrell

I am sorry for your stay I can offer you 20% back on your stay Front Desk Manager Ashley Jarrell

1 out of 5
We have never been in dirtier place We walked in the room, spent approximately 45 sec. then went and checked out the place was GROSS

Posted by on 30 Sep. 2019

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Comment from Hotel Management

1 Oct. 2019 by Ashley Jarrell

I am sorry about your recent stay at the property I can offer you 20 % back on your stay. Front Desk Manager Ashley Jarrell

1 out of 5
This building should be torn down! The floor in our third floor room sloped and the sheet rock was cracked and separated at all edges. The sheets were thin and one was torn. The carpets were stained and the tub had rust. There were human and unknown other noises (rats?) all night! It was disgusting. We would have left but it was almost midnight when we arrived. Left by 5 am.

Posted by on 24 Sep. 2019

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Comment from Hotel Management

28 Sep. 2019 by Ashleu Jarrell

I am sorry for your feedback I can offer you 20% back on your reservation. Front Desk Manager Ashley Jarrell

1 out of 5
Absolutely filthy, floor rippled, all floorboards were off, paint peeling, holes in the wall, damp smell, holes in the sheet. I was shocked that such a proud franchise would allow this to happen.

Posted by on 23 Sep. 2019

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Comment from Hotel Management

23 Sep. 2019 by Ashley Jarrell

I am sorry for your recent stay I can offer you 20% back on your stay. Front Desk Manager Ashley Jarrell

2 out of 5
The rooms are very small and run down. You could hear every neighboring room. Breakfast was the worse I've ever seen. Would Not recommend.

Posted by on 2 Sep. 2019

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Comment from Hotel Management

3 Sep. 2019 by Ashley jarrell

I am sorry about your recent stay at the property. I can offer you 20% back on your reservations. Front Desk Manager Ashley Jarrell

3 out of 5

Posted by on 7 Aug. 2019

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Comment from Hotel Management

9 Aug. 2019 by Ashley Jarrell

Thanks for your feedback look forward to seeing you in the future. Front Desk Manager Ashley Jarrell

2 out of 5
The up keep on the building nothing like the pictures on there pages .Picked this place because I was taken my grandchildern where they had a pool and it was closed .They said they text people to let them know but I never recieved one .Bathrooms not up to standards toliet seat falling off .

Posted by on 21 Jul. 2019

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Comment from Hotel Management

22 Jul. 2019 by Ashley Jarrell

Sorry about your recent stay I can offer you 20% back on your stay. Front Desk Manager Ashley Jarrell

4 out of 5
My impression was quite favorable in contrast to some very negative reviews. My NEGATIVE comments are really MINOR such as a need for explanatory stickers in the lunch room and as to the unusual method for using the key card. - But overall heck of a good value for very acceptable service.

Posted by on 20 Jul. 2019

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Comment from Hotel Management

22 Jul. 2019 by Ashley Jarrell

Thanks for the feedback look forward to seeing you in the future. Front Desk Manager Ashley Jarrell

About the Super 8 by Wyndham Brook Park/Cleveland

Location 16644 Snow Road, Brook Park, OH 44142

Property Features

Public spaces have free WiFi. You'll find a business center on site. Free breakfast is served daily. An airport shuttle at scheduled times is available for a fee. A fitness center, a vending machine, and a picnic area are also featured at the business-friendly Super 8 by Wyndham Brook Park/Cleveland. Free self parking is available. This Brook Park hotel is smoke free.

  • 1 building
  • 135 guestrooms or units
  • 3 levels
  • Built in 1989
  • Continental breakfast (free)
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator (on request)
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking (surcharge)

Transport

  • Airport: Cleveland, OH (CLE-Hopkins Intl.) (3.4 km / 2.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking; RV/bus/truck parking available for a surcharge

Room Amenities

Super 8 by Wyndham Brook Park/Cleveland offers 135 air-conditioned accommodations, which are accessible via exterior corridors and feature complimentary newspapers and coffee/tea makers. Beds feature premium bedding. Premium cable television is provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and refrigerators can be requested. Housekeeping is provided daily.

  • Deep soaking tub
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator available
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily from 5:30 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Airport shuttle service is available at scheduled times from 7:00 AM to 11:00 PM. Fees may apply. Contact the property in advance to make arrangements.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Airport transportation is offered at scheduled times from 7:00 AM to 11:00 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cribs/infant beds.

  • Debit cards not accepted
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 5 per person (one-way)
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25 (subject to availability)
  • Refrigerator fee: USD 10 per day
  • In-room microwave fee: USD 10 per day
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Super 8 by Wyndham Brook Park/Cleveland Hotel
  • Super 8 by Wyndham Brook Park/Cleveland Brook Park
  • Super 8 by Wyndham Brook Park/Cleveland Hotel Brook Park

You should know

  • Super 8 by Wyndham Brook Park/Cleveland offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.