"My room was ok. I didn't like the smell. Smelled like old laundry and animals. I sprayed my own Lysol and got it smelling great. I'm don't complain. I ... " More
In suburbs
You'll find Mentor Marsh - Carol H. Sweet Nature Center and Black Brook Golf Course within 3 miles (5 km) of this hotel. Also, Lake Erie College is within 3 miles (5 km) and Mentor Ice Arena is within 6 miles (10 km).
Property Amenities
This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the express check-out. A safe deposit box and laundry facilities are also provided.
22 Jun. 2023 by Hotel Management
Dear EDWARD, Thank you for taking the time to evaluate our hotel. Although we are pleased to know that you found us of great value considering the price, we are sorry if we failed to meet all your expectations. We want to reassure you that guest satisfaction is our top priority, and we will use your feedback to enhance our accommodations moving forward. We hope you will allow us the opportunity to welcome you back soon for a much-improved experience.Sincerely,Hotel Management
14 Sep. 2021 by -Brandon, Guest Engagement Team - WoodSpring Suite
Thank you for your review, Stephanie. We can't tell you how disappointed we are to see that you did not enjoy your time with us. We are so sorry that we failed to satisfy your expectations and we hope that your future travels are wonderful ones.
19 Aug. 2021 by -Carrie, Guest Engagement Team - WoodSpring Suite
Thank you for taking time to rate your stay with us. We hate to hear about your unpleasant experience and extend our sincerest apologies. We can assure you customer service, cleanliness, and guest comfort is a priority here at Woodspring Suites and the staff is working diligently to better our establishment every day. We appreciate your feedback and look forward to exceeding your accommodation expectations on your next stay.
3 Sep. 2020 by Claire, Guest Engagement Team, WoodSpring Suites
We are so happy to see that we left such a great impression on you! We truly appreciate you for choosing WoodSpring Suites for your traveling needs!
24 Jun. 2020 by Brandon, Guest Engagement Team, WoodSpring Suites
We sincerely apologize for the customer service that you received as this is not the standard of service that we consider acceptable. This is certainly not the wonderful first impression that we wanted you to experience and can't apologize enough for this encounter. Thank you for shining a light and the areas that we can improve upon, and we hope we have another opportunity to show you a much better experience.
23 Oct. 2019 by -Nationwide Hotel Management Company, LLC
Thank you for your feedback. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
20 Aug. 2019 by Nationwide Hotel Management Company, LLC
We appreciate the amazing rating. Thank you!
As a guest of Extended Stay America Select Suites - Cleveland - Mentor, you'll find a vending machine, laundry facilities, and express check-out. WiFi is free in public spaces. The business-friendly Extended Stay America Select Suites - Cleveland - Mentor also features a front-desk safe and an elevator. Limited free parking is available on a first-come, first-served basis. This Mentor hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Internet access in public areas - high speed
Free self parking , Parking (limited spaces)
Extended Stay America Select Suites - Cleveland - Mentor offers 117 accommodations. Accommodations offer separate sitting areas. 34-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided on request.
Special check-in instructions:
The front desk is open during the following times:
This property offers check-in assistance via the lobby phone for guests arriving outside of normal check-in hours.
This property's front desk is open during the following times:
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed.
For guests' safety, the property includes a smoke detector and window guards in each accommodation. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.