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"The property was clean and the bed was comfortable. The staff was friendly, though busy and somewhat preoccupied. The parking situation is problematic
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Hotel near Columbia Metropolitan Convention Center in Columbia
City center stay
Within a 15-minute walk of this Downtown Columbia hotel, you'll find Columbia Metropolitan Convention Center and University of South Carolina. Colonial Life Arena and South Carolina State Museum are also within 2 miles (3 km).
Free breakfast
This hotel features an outdoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Free full breakfast is served.
from CA $163
Standard Room, 1 King Bed, Accessible (Mobility Tub)
Holiday Inn Express & Suites Columbia Downtown - The Vista, an IHG Hotel ratings based on 17 Verified Reviews
Review Summary
3.9
out of 5
4.0 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition5.0 out of 5.0
Guest reviews for Holiday Inn Express & Suites Columbia Downtown - The Vista, an IHG Hotel
Everyone (7)Couples (3)Family (7)
3 out of 5
The property was clean and the bed was comfortable. The staff was friendly, though busy and somewhat preoccupied. The parking situation is problematic and inadequate. We arrived late from an event at the Koger Center and there were NO parking places on site. The parking spaces were full and the overflow parked in every nook available. The handicap spaces were full with cars without tags, which was even more frustrating because we actually have a handicap tag and needed one. Their off-site parking is a block away in a garage. The front desk clerk told us to park on the street, though there were meters. She said the city allowed it, but we moved the car early morning, just in case. She also said that she suggested parking in the street because we are older and had a handicap tag. If we had been younger, she would have sent us straight to the parking garage. We were charged $14 for parking. The blackout shades are necessary due to the bright lights from neighboring buildings that light up the room at night. They need to toss the alarm clocks as ours went off in the middle of the night and I couldn't figure out how to turn it off except to unplug it. Everything else was fine, good breakfast, clean and comfortable room, great location, relatively reasonable price.
Posted by Kristen on 6 Mar. 2024
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Comment from Hotel Management
7 Mar. 2024
by Tim Lowe
Thank you for sharing your experience. My sincere apologies for the inconveniences. I will have my staff do a better job of monitoring the parking lot. Again, my sincere apologies and thank you.
2 out of 5
Posted by THOMAS, from Union on 19 Feb. 2024
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Comment from Hotel Management
20 Feb. 2024
by Tim Lowe
Thanks for sharing your experience. I would like to discuss with you at your earliest convenience.
5 out of 5
Great location. Friendly staff
Posted by SUSAN on 20 Aug. 2023
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Comment from Hotel Management
20 Aug. 2023
by Tim Lowe
Thank you for your feedback!
5 out of 5
Posted by Robert, from BONITA SPRINGS on 11 Jul. 2023
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Comment from Hotel Management
31 Jul. 2023
by Tim Lowe
Thanks for a great score!
5 out of 5
Great location. Front desk staffer Sabrina was terrific - kind, patient, helpful, efficient. Room big and clean. Ac unit makes a loud noise at shutoff each cycle and turning off thermostat seems to not stop it running.
Posted by Mitchell on 16 Apr. 2023
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Comment from Hotel Management
17 Apr. 2023
by Tim Lowe
Awesome! I will address your concerns about the A/C unit. Also, I will share your feedback with Sabrina.
5 out of 5
I came for a concert at colonial life arena and the location of the hotel was perfect. Very clean. Staff was excellent.
Posted by Bettye on 31 Mar. 2023
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Comment from Hotel Management
1 Apr. 2023
by Tim Lowe
Awesome. Thanks for your feedback!
2 out of 5
If we hadnt tried to check in at 2:30 and parked our car, we wouldnt have had a spot and would have had to go to parking garage.When comng back from lunch , we had to wait 55 minutes to check in!!!!! Should have had more on staff for Reba concert night!! Good spot for walking to concert arena and good breakfast choices.
Posted by Priscilla on 14 Mar. 2023
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Comment from Hotel Management
14 Mar. 2023
by Tim Lowe
I really appreciate your candid feedback and choosing to stay with us. We will continue to work to improve.
5 out of 5
Very clean. Quick and friendly check in. Be advised, You do have to pay to park at the hotel.
Posted by Margaret on 29 Apr. 2022
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Comment from Hotel Management
29 Apr. 2022
by Tim Lowe
Thank you for the feedback and we look forward to your return!
5 out of 5
Great location. Easy to get to metro to dc. Have stayed multiple times and can recommend.
Posted by KEITH, from HOLLY SPRINGS on 9 Apr. 2022
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Comment from Hotel Management
14 Apr. 2022
by Tim Lowe
Awesome! Thanks for taking time to provide your experience.
2 out of 5
The check in staff was rude, seemed like they were doing us a favor. Didn’t look us in the eye, greet us, smile nothing. Goofing off with other employees in front of us. I’m not one to call out employees but it was very noticeable.
Posted by Bradley on 21 Feb. 2022
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Comment from Hotel Management
7 Mar. 2022
by Tim Lowe
Bradley,
Thanks for staying with us and providing feedback. I will address those concerns immediately. We value you as a guest and look forward to your next stay.
About the Holiday Inn Express & Suites Columbia Downtown - The Vista, an IHG Hotel
Holiday Inn Express & Suites Columbia Downtown - The Vista, an IHG Hotel offers its guests an outdoor pool and a fitness center. Along with a coffee shop/cafe, there's a snack bar/deli on site. Free breakfast is served on weekdays. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and meeting rooms are available. Event space at this hotel measures 1000 square feet (93 square meters) and includes conference space. A vending machine, multilingual staff, and a garden are also featured at the business-friendly Holiday Inn Express & Suites Columbia Downtown - The Vista, an IHG Hotel. For a fee, parking is available. This Columbia hotel is smoke free.
1 building
105 guestrooms or units
5 levels
Meeting rooms
1000 sq ft of conference space
93 sq m of conference space
Built in 2021
Full breakfast (free)
Deli
Business center (24 hours)
Conference space
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Front-desk safe
Garden
Television in lobby
Elevator
No smoking on site
Family Friendly Amenities
Family property
Number of outdoor pools - 1
Free WiFi
Snack bar/deli
Laundry facilities
Playground on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
Transport
Train station: Columbia Station (1.5 km / 0.9 mi)
Parking: Self parking available for a surcharge
Room Amenities
Holiday Inn Express & Suites Columbia Downtown - The Vista, an IHG Hotel offers 105 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 50-inch LED televisions come with premium cable channels. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
LED television
Cable channels
Premium channels
Coffee maker
Luxury bedding
Shower and tub combination
Rollaway beds (surcharge)
Housekeeping (daily)
Long distance calls (free)
Local calls (free)
Hair dryer
Laptop safe
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ensuite bathroom
Unique furnishings
Unique decor
Desk chair
Food & Drink
Guests are served free full breakfast on weekdays from 6:30 AM to 9:30 AM.
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 21
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children stay free when using existing bedding.
Rollaway/extra beds are available for USD 5.0 per night.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, American Express, and Discover. Cash is not accepted.
Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
No cribs (infant beds) available
Children stay free
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards not accepted
Staffed front desk
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
No gap period between guest stays
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is not available
Reservation is not required for facilities onsite
Mobile key entry is not available
Food service not has not been amended for enhanced safety
Property follows sanitization practices of COVID-19 Guidelines (CDC)
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Fees
Guests will be asked to pay the following charges at the property:
2 percent destination fee will be charged
Service fee: USD 14 per accommodation, per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Uncovered self parking fee: USD 14 per night (in/out privileges)
Rollaway bed fee: USD 5.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Holiday INN EXP Stes Dwntwn THE Vista
Holiday Inn Express Suites Columbia Downtown The Vista
You should know
The seasonal pool will open in May and close in September.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
