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Quay Hotel and Spa

4.0 star property
4-star Art Deco hotel with free weekday breakfast

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Photo gallery for Quay Hotel and Spa

Exterior
Exterior
Indoor pool
Exterior
Breakfast, lunch, dinner served; local cuisine, ocean views

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi

Explore the area

View in a map
Deganwy Quay, Conwy, Wales, LL31 9DJ
  • Place, Llandudno West Shore Beach
    ‪18 min walk‬
  • Place, Bodysgallen Hall
    ‪5 min drive‬
  • Place, Conwy Castle
    ‪5 min drive‬

Room options

View all photos for Executive Twin Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Executive Twin Room

  • 10 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Twin Room (Penthouse)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Luxury Twin Room (Penthouse)

  • 13 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Twin Room (Suite)

Luxury Twin Room (Suite) | Living area

Luxury Twin Room (Suite)

9.4 out of 10
Exceptional
(3 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Double Room (Penthouse)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Luxury Double Room (Penthouse)

10.0 out of 10
Exceptional
(1 review)
  • 13 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Double Room

9.2 out of 10
Wonderful
(43 reviews)
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Double Room, Accessible

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Executive Room, 1 Double Bed

  • 10 sq m
  • River view
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed

Executive Room, 1 Double Bed

Executive Room, 1 Double Bed

9.2 out of 10
Wonderful
(17 reviews)
  • 10 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed

9.4 out of 10
Exceptional
(9 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the area

Conwy

Seaside stay .You'll find Llandudno West Shore Beach and Conwy Quay within 2 miles (3 km) of this hotel. Cineworld Llandudno and Lower Gate are also within 2 miles (3 km).

What's nearby

  • Llandudno West Shore Beach - 18 min walk - 1.6 km
  • Bodysgallen Hall - 5 min drive - 2.4 km
  • Conwy Castle - 5 min drive - 3.1 km
  • Conwy Quay - 5 min drive - 3.1 km
  • Conwy Town Walls - 5 min drive - 3.1 km

Getting around

  • Deganwy Station - 7 min walk

Restaurants

  • ‪Archway Fish and Chips - ‬5 min drive
  • ‪Liverpool Arms - ‬4 min drive
  • ‪Castle View Pub - ‬11 min walk
  • ‪Fishermans Fish & Chip Shop - ‬5 min drive
  • ‪Cafe Illy - ‬5 min drive

About this property

Quay Hotel and Spa

4-star Art Deco hotel with free weekday breakfast
Quay Hotel and Spa offers its guests a full-service spa, a marina, and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A fitness center, a sauna, and a terrace are also featured at the business-friendly Quay Hotel and Spa. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Art Deco Conwy hotel.

  • 77 guestrooms or units
  • 2 levels
  • 5 buildings
  • Meeting rooms
  • Built in 2007
  • Full breakfast (free)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Computer for guest use
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Quay Hotel and Spa offers 77 accommodations with laptop-compatible safes and complimentary bottled water. Beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with digital channels.

Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

The onsite spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

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  • Free WiFi
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The price is CA $103
CA $123 total
includes taxes & fees
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Property amenities

Family friendly

  • Indoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Free full breakfast available 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Piano
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch flat-screen TV with digital channels

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out fee: GBP 20.00

Special check-in instructions

Guests will receive key retrieval information
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from December 31 2025 to January 1 2026 (dates subject to change).

Access methods

Staffed front desk, key retrieval

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 25.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: GBP 20.00
  • Rollaway bed fee: GBP 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Quay Conwy
Quay Hotel Spa
Quay Hotel Conwy
Quay Hotel and Spa Hotel
Quay Hotel and Spa Conwy
Quay Hotel and Spa Hotel Conwy

Quay Hotel and Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 701 out of 1003 reviews
Rating 8 - Good. 211 out of 1003 reviews
Rating 6 - Okay. 53 out of 1003 reviews
Rating 4 - Poor. 22 out of 1003 reviews
Rating 2 - Terrible. 16 out of 1003 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa was a bit busy but ok. The staff were great, the atmosphere was courteous friendly and professional. Get a room with a door opening on to the estuary if you can. We are going there again.
Stayed 2 nights in Sep 2025

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
What alovely break.
Stayed 1 night in Oct 2025

8/10 Good

Owen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Spa, although small had good facilities including a himalayan slat room, foot spa and pool with jacuzzi. The temperature of the pool and jacuzzi could be warmer. One of the taps in the Port view rooms was clearly broken and the shower door did not close fully. Attention to detail to fix these issues is needed for the price paid. Otherwise this is a relaxing and comfortable hotel with friendly staff who provided a good service.
Stayed 3 nights in Oct 2025

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Nicholas

Stayed 1 night in Oct 2025

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Anne-Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel. Great spa.
Stayed 1 night in Sep 2025

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 2 nights in Sep 2025

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location, friendly staff, clean rooms, classy feel, comfy bed and great spa facilities. However the one let down of the room is the shower, it was outdated, loose and not great for someone over 6 foot
Stayed 3 nights in Sep 2025

8/10 Good

Harshad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa was a let down. We wanted to book spa treatment and left our details but no one called .
Stayed 7 nights in Sep 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with a great spa and very good food. Staff were helpful and friendly. Can fault anything.
Stayed 2 nights in Sep 2025

10/10 Excellent

Janet

Stayed 1 night in Sep 2025

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service and comfort

Great facilities, very comfortable bedding and shower facilities. Check in was awesome and they provided breakfast in a bag with pastries, fruit, water and snacks as we had to leave early. The staff was super friendly and while Conwy isn’t walkable this is still a great location.
Stayed 1 night in Sep 2025

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

What a gem!

Great from beginning to end with the welcome from Katie, the room, the pool, the breakfast and the location, we will stay again.
Stayed 2 nights in Sep 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Eileen

Stayed 2 nights in Sep 2025

6/10 Okay

David

Liked: Staff & service
Disliked: Cleanliness
£430 for 2 nights very over priced.. Staff are very friendly and helpful.. Hotel guests can only use the spar area at certain times unless they pay extra.. Steam room lacks steam, at least the 2 mornings I was there, maybe different at other times but that was my experience.. Showers in the changing rooms are temperature set and unchangeable, for me too hot but that’s me.. The rooms are ok but my bathroom hadn’t been cleaned particularly well.. No food after 8:30 although the staff did try helping us obtain food from outside, we ended up travelling the local McDonald’s Decent bar and cracking cocktails..
Stayed 2 nights in Sep 2025

10/10 Excellent

Annette

Liked: Staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Terence

Stayed 1 night in Sep 2025

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is not close to the town and other restaurants it is a 30/40 min walk to the town of Conwy. The hotel facilities are tired, bar chair leather cracked and have dirty armrests. In the room we had 224, the bathroom heater did not work, the sink drain was blocked (it was fixed after we reported it) the hot water is to hot for safety and the kettle took a long time to switch off. My wife was overcharged in the Spa as the staff did not understand the rates.
Stayed 2 nights in Sep 2025

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was brilliant and our room had a balcony view across the quay. Peaceful location with a short walk to the train station. Llandudno was just the next stop along. Will definitely come again!
Stayed 2 nights in Aug 2025

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view
Stayed 3 nights in Sep 2025

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous facilities, staff very welcoming
Stayed 1 night in Aug 2025