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Quay Hotel and Spa

4.0 star property
4-star Art Deco hotel near Conwy Castle

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Photo gallery for Quay Hotel and Spa

Enjoy the ocean views from the hotel's spacious outdoor seating area overlooking the water.
Stroll through our serene courtyard, featuring a tranquil water feature, lush hedges, and beautifully lit trees.
Stunning marina views from this coastal town's waterfront location.
Enjoy a warm and inviting dining experience with a variety of seating options and a mix of modern and classic decor.
Relax by the pool, surrounded by comfortable seating areas and natural light.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Deganwy Quay, Conwy, Wales, LL31 9DJ
  • Conwy Castle
    ‪5 min drive‬
  • Venue Cymru
    ‪7 min drive‬
  • Llandudno Pier
    ‪9 min drive‬

Room options

View all photos for Luxury Double Room (Penthouse)

Relax in this stylish room with a large bed, comfortable armchair, and flat-screen TV.

Luxury Double Room (Penthouse)

10.0 out of 10
Exceptional
(1 review)
  • 13 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

Relax in comfort with a large bed and a view of the surrounding mountains.

Superior Double Room

9.2 out of 10
Wonderful
(32 reviews)
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed

Relax in a spacious room with a large bed, seating area, and flat-screen TV, offering a serene view of the surrounding hills and water.

Executive Room, 1 Double Bed

8.8 out of 10
Excellent
(11 reviews)
  • 10 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed

Relax in a serene space with a large bed, wooden headboard, and a desk with a mirror and flowers.

Executive Room, 1 Double Bed

  • 10 sq m
  • River view
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 1 King Bed

Enjoy a serene lake view from the large window, with a sofa set and wooden cabinet in this stylish room.

Suite, 1 King Bed

9.2 out of 10
Wonderful
(7 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Twin Room (Suite)

Bathroom features a single-handle faucet and a shelf for toiletries.

Luxury Twin Room (Suite)

9.4 out of 10
Exceptional
(3 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Twin Room (Penthouse)

Bathroom features two sinks with faucets and soap dispensers, a large mirror, and wall-mounted lighting.

Luxury Twin Room (Penthouse)

  • 13 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room, Accessible

Relax in comfort with a large bed and a view of the surrounding mountains.

Superior Double Room, Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Twin Room

Bathroom features a single-handle faucet and a shelf for toiletries.

Executive Twin Room

  • 10 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room

Relax in this stylish room with a comfortable bed, two armchairs, and a small table.

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

About the area

Conwy

Seaside stay .You'll find Llandudno West Shore Beach and Conwy Quay within 2 miles (3 km) of this hotel. Cineworld Llandudno and Lower Gate are also within 2 miles (3 km).

What's nearby

  • Conwy Castle - 5 min drive - 3.1 km
  • Venue Cymru - 7 min drive - 5.3 km
  • Promenade - 7 min drive - 5.7 km
  • Great Orme Tramway - 8 min drive - 5.4 km
  • Llandudno Pier - 9 min drive - 5.7 km

Getting around

  • Deganwy Station - 7 min walk

Restaurants

  • ‪The Mulberry - ‬6 min drive
  • ‪Liverpool Arms - ‬4 min drive
  • ‪The Archway Fish & Chip Shop - ‬4 min drive
  • ‪The Ye Olde Mail Coach - ‬4 min drive
  • ‪Albion Ale House - ‬4 min drive

About this property

Quay Hotel and Spa

4-star Art Deco hotel near Conwy Castle
Quay Hotel and Spa offers its guests a full-service spa, a marina, and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A fitness center, a sauna, and a terrace are also featured at the business-friendly Quay Hotel and Spa. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Art Deco Conwy hotel.

  • 77 guestrooms or units
  • 2 levels
  • 5 buildings
  • Meeting rooms
  • Built in 2007
  • Full breakfast (free)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Computer for guest use
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Quay Hotel and Spa offers 77 accommodations with laptop-compatible safes and complimentary bottled water. Beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with digital channels.

Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

The onsite spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Languages

English, French, Polish, Romanian, Russian, Spanish, Welsh

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  • Spa
  • Pet-friendly
  • Parking included
  • Free WiFi
4.6 out of 5, Wonderful, 548 reviews
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Property amenities

Family friendly

  • Indoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free full breakfast available 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Piano
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch flat-screen TV with digital channels

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out fee: GBP 20.00

Special check-in instructions

Guests will receive key retrieval information
This property doesn't offer after-hours check-in

Access methods

Staffed front desk, key retrieval

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 25.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: GBP 20.00
  • Rollaway bed fee: GBP 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Quay Conwy
Quay Hotel Spa
Quay Hotel Conwy
Quay Hotel and Spa Hotel
Quay Hotel and Spa Conwy
Quay Hotel and Spa Hotel Conwy

Quay Hotel and Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 684 out of 1003 reviews
Rating 8 - Good. 218 out of 1003 reviews
Rating 6 - Okay. 60 out of 1003 reviews
Rating 4 - Poor. 25 out of 1003 reviews
Rating 2 - Terrible. 16 out of 1003 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tahira

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is beautiful clean and comfortable The staff were wonderful We will visit again Thank you
Stayed 1 night in May 2025

8/10 Good

Ashleigh

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

Amazing waterfront dining and relaxing spa

The overall finish of the hotel and spa is really great although the rooms are a little dated. The spa was great and had everything you need to relax and unwind, it wasn’t too crowded when I visited at 6pm. The outside eating area overlooking the harbour is stunning and catches the sun all day until sunset. You do need to go up to the bar to order though which takes away from the overall finesse of the experience. Everyone was friendly and helpful. Location ⭐️⭐️⭐️⭐️⭐️ Waterside eating area ⭐️⭐️⭐️⭐️⭐️ Rooms ⭐️⭐️⭐️ Spa ⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in Apr 2025

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa was lovely. Room was a really decent size. Had a couple of treatments which were also very good. Very good breakfast with excellent staff serving. Overall an extensively enjoyable stay. Would go back for sure.
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Birthday night away with friends

Beautiful estuary views, fantastic, friendly service at reception, in the bar and the restaurant - went as a group of four friends, we all said we would return. Weather was glorious - perfect for sipping champagne on the terrace!
Stayed 1 night in May 2025

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with fabulous views. Friendly & polite staff, great food with several vegetarian options and excellent service.
Stayed 1 night in May 2025

10/10 Excellent

Nigel

Travelled with partner
Liked: Amenities
Enjoyed our stay at this beautiful property
Stayed 1 night in Apr 2025

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Tricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed all aspects of this hotel from good car parking to the lunch and breakfast lovely clean room helpful very friendly staff - perfect!!
Stayed 1 night in Apr 2025

10/10 Excellent

DR MICHELLE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Stayed 1 night in Apr 2025

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another stay at the Quay hotel where the staff were as excellent as before - exemplary service.
Stayed 2 nights in Apr 2025

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

alastair

Stayed 1 night in Apr 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well worth a visit

Really lovely hotel. Large, modern room, very clean and comfortable. Food in the bar was lovely. View from the terrace was amazing. We will stay again
Stayed 1 night in Apr 2025

10/10 Excellent

Eadie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Good location, quiet, easy parking. Great location to get around the area
Stayed 2 nights in Apr 2025

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A little hidden gem

Amazing hotel with great facilities and staff Rooms great Spa great And views to die for Close to conwy and lots of amenities near by I will definitely be going back
Stayed 2 nights in Apr 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Ernst

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The inly negative is the location. Just outside of all the towns ina residential area. Not necessarily bad thing but if you get back ti the hotel after a long day the hotel bar/restaurant is your only choice. The spa was a nice treat in the evenings. Clean and good choice of options. Steam room, different types of saunas, pool, etc. there is also a gym but i didnt utilize that. The view of the water and across to the Conwy Castle is great. Rooms comfortable, clean, quiet. Breakfast had the plenty of options to meet everyones needs.
Stayed 3 nights in Apr 2025

8/10 Good

Llion

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The room seemed a little dated, but the bed was comfortable and breakfast was amazing. We also thoroughly enjoyed the spa.
Stayed 1 night in Apr 2025

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

Excellent room. Comfy bed. Beautiful view. Quiet. Good breakfast. Very good dinner
Stayed 2 nights in Apr 2025

10/10 Excellent

steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location just 30 minutes walk along a the Quay into Conway. Relaxing atmosphere around the hotel. Excellent breakfast facilities with easy dining options. The outdoor eating and drinking area is quite and allows for stunning views at sunset.
Stayed 3 nights in Apr 2025

10/10 Excellent

rhian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect getaway

Lovely relaxing couple of days in a beautiful hotel and setting
Stayed 2 nights in Apr 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities, room comfort

Excellent stay

Stayed 3 nights in Apr 2025