It was clean - not perfect - but clean. Nice clean sheets and the bed was more comfortable than the bed I slept on at the Grand Hyatt the previous week. VERY nice, very helpful people work here! If you need something, they will do their best to help you. Make sure you know if you are getting a room in the hotel or one of the condos. I thought we were in a condo, but since the hotel room had a refrigerator, a microwave, and a toaster - it was fine! Lovely warm pool and hot tub. Practically on the beach and really close to town. I would definitely go back here and stay longer.
From arrival to departure, the staff was very friendly and helpful. I truly enjoyed my stay there. I stayed in room 433 and was pleased when I opened the door. It was clean and a cute room. I would only suggest the refrigerator and microwave be upgraded and the shower curtain replaced. Thanks for your hospitality and making me feel comfortable during my stay.
Great room, clean and spacious. The room staff was outstanding, even knocking to see if we needed towels. The only complaint was the front staff. She had an attitude. Every question we asked, she commented that was not the way it was supposed to happen. The directions are vague. It places you on the beach; if you miss the small opening, you will end up at the wrong location next door. They have an address that brings you to the front office; I do not know why they do not use it.
Very good customer service but cleaning staff made bed with very bad dirty sheets and shower curtain had blood stains on it and shower curtain was too short thus water outside of shower
The first room was dirty and full of sand. It smelled super bad, the towels were dirty as well as the bathroom. The manager was rude he said the room was better and cleaner than the one they switched me to with a rude tone. He didnât take responsibility for having dirty unclean rooms he was rude when I asked for another room. The beds in the new rooms were hard and full of dirty spots and the room was crawling with spiders, the house keeping didnât even have clean towels nor were they helpful in cleaning up the room; I do not recommend this hotel spend your money somewhere else.
The best thing love about the property is its location- the beach is a few steps away. Room smelled clean, however, someone forgot to clean the coffeemaker, used coffee filter was still inside. Toilet water pressure was kind of low. Other than that, it was great. Front reception was great. Will still book this property again.
Office was closed during check in time. When she came back customers outside waiting to go in and when she unlocked the door she didnât let us know she was back. Also, keypad to door didnât work. Had to go back to office maintenance had to let us in. Room was clean. No breakfast here. Price was high to for the type of room.