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Hotelcoz All Inclusive

3.5 star property
3.5-star beachfront resort near Playa San Juan

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Photo gallery for Hotelcoz All Inclusive

Indoor pool, 4 outdoor pools
Presidential Suite | Terrace/patio
Deluxe Panoramic , Ocean View
Reception
Courtyard

Reviews

7.2 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Room service
  • Hot tub
  • Spa
  • Bar

Explore the area

Map
Playa Santa Pilar Km 4.5, Top Floor, Cozumel, QROO, 77600
  • Playa San Juan
    ‪17 min walk‬
  • Cozumel Maritime Terminal
    ‪7 min drive‬
  • Punta Langosta Pier
    ‪8 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪8 min drive‬

Room options

View all photos for Balcony Athletic Ocean View Guarantee

In-room safe, individually decorated, individually furnished, desk

Balcony Athletic Ocean View Guarantee

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Sky Top

Premium Sky Top | Terrace/patio

Premium Sky Top

  • Ocean view
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Sky Ocean View

Sky Ocean View | Terrace/patio

Sky Ocean View

  • Ocean view
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Balcony Ocean View Guarantee

Balcony Ocean View Guarantee

Balcony Ocean View Guarantee

  • Ocean view
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Garden View

Garden View

Garden View

  • 48 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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Exterior

InterContinental Presidente Cozumel Resort Spa by IHG

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  • On private beach
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CA $427 total
includes taxes & fees
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About the area

Cozumel

On the beach.Your stay at this Zona Hotelera Norte resort places you within 3 miles (5 km) of Playa San Juan and Maya Heritage Monument. Punta Langosta Pier and Stingray Beach are also within 6 miles (10 km).
View more Resorts in CozumelOpens in a new window

What's nearby

  • Playa San Juan - 17 min walk - 1.5 km
  • Cozumel Museum - 6 min drive - 6.4 km
  • Cozumel Maritime Terminal - 7 min drive - 6.8 km
  • Punta Langosta Pier - 8 min drive - 7.5 km
  • Dolphinaris - 9 min drive - 8.5 km

Getting around

  • Cozumel Intl. Airport (CZM) - 11 min drive

Restaurants

  • ‪Islands Beach Club - ‬12 min walk
  • ‪Marimex - ‬9 min drive
  • ‪Guidos Restaurante - ‬6 min drive
  • ‪Cocotiki - ‬1 min walk
  • ‪Tequila Beach Club Cozumel - ‬2 min drive

About this property

Hotelcoz All Inclusive

3.5-star beachfront resort near Playa San Juan
Hotelcoz All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like complimentary cabanas and sun loungers. At Hotelcoz All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 2 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive resort also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking is free.

This 3.5-star Cozumel resort is smoke free.

  • 251 guestrooms or units
  • 9 levels
  • 2 buildings
  • 2 dining venues
  • 4 bars or lounges
  • 5381 sq ft of conference space
  • 500 sq m of conference space
  • Built in 1979
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Computer for guest use
  • Newspapers for purchase
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Hotelcoz All Inclusive offers 251 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and facials. The spa is open daily.

Languages

English, Spanish

Similar properties

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El Cozumeleño Beach Resort - All Inclusive

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
3.5 out of 5, Good, 1,124 reviews
The price is CA $179
CA $222 total
includes taxes & fees
Jun 2 - Jun 3
El Cozumeleño Beach Resort - All Inclusive

Property amenities

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • Indoor pool
  • Mini golf
  • Playground
  • Pool gate
  • Snack bar/deli

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Airport drop-off shuttle (surcharge) from 8:00 AM to 4:00 PM on request
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • 4 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Books
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Indoor pool
  • Kayaking
  • Library
  • Mini golf
  • Outdoor tennis court
  • Parasailing
  • Playground
  • Scuba diving
  • Snorkeling
  • Table tennis
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Limited room service
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 60
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 40 per person
  • Airport shuttle fee per child: USD 30 (up to 10 years old)
  • Early check-in fee: USD 60 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Long-term renters welcome.

We should mention

  • Pool access available from 6:00 AM to 11:00 PM.
  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

HotelCoz Top Hotel Cozumel
HotelCoz Top Hotel
HotelCoz Top Cozumel
HotelCoz Top Resort Cozumel
HotelCoz Top Resort
Hotelcoz All Inclusive Resort
Hotelcoz All Inclusive Cozumel
Hotelcoz All Inclusive Resort Cozumel

Hotelcoz All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 84 out of 285 reviews
Rating 8 - Good. 90 out of 285 reviews
Rating 6 - Okay. 50 out of 285 reviews
Rating 4 - Poor. 29 out of 285 reviews
Rating 2 - Terrible. 32 out of 285 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

mj, DAYTON

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
STAY AWAY - TERRIBLE SERVICE AND FALSE ADVERTISING DO NOT WASTE YOUR MONEY ON THIS HOTEL. I’ve traveled extensively throughout Mexico, the Caribbean, Central, and South America, and this is by far the worst hotel experience I’ve ever had. The main issue was the ATTITUDE OF THE STAFF—many employees were INCREDIBLY RUDE, UNHAPPY, and lacked any accountability. Even managers, including the front desk manager and the manager at Pepe Scuba, were disrespectful not only to us but to other guests as well. Here are the major issues we faced during our stay in March 2025: • HORRIBLE FOOD • “NICER” RESTURANT RESERVATIONS IMPOSSIBLE to obtain • "ROOM SERVICE" nonexistent • NO SAFE KEY • NO BACK UP LOCK ON INSIDE OF DOOR • NO REFRIGERATORS IN ROOM • WATER OUTAGE several hours one day • HOT TUBS ARE A JOKE - the one working is COLD • NO LANDLINE PHONE to contact front desk • LOUD MUSIC by the pool, making it impossible to relax. • UNPROFESSINAL STAFF lied to us several times and scolded us for not wearing wristbands that kept ripping • SCOLDED FOR DRYING WETSUITS by pool bc room too damp to dry there On the plus side, the room was spacious, the bed was decent, the Wi-Fi was reliable, the AC worked, and the hotel seemed generally safe (nothing was stolen from our room). However, the OVERALL EXPERIENCE WAS SO DISAPPOINTING THAT I WOULD NOT RECOMMNED THIS HOTEL TO ANYONE. AVOID AT ALL COSTS.
Stayed 7 nights in Mar 2025

2/10 Terrible

Michaelle

Stayed 6 nights in Jan 2025

8/10 Good

Sabrina

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff and service were excellent. Thank you Paolino, Victor and Fatima for going above and beyond. The facility does need some upgrade. We did not have hot water for most of our stay. The elevator also broke down which made it hard with a baby in a stroller (we were on the top floor).
Stayed 7 nights in Feb 2025

10/10 Excellent

Nicole S

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very kid friendly and the beach was amazing!
Stayed 8 nights in Feb 2025

2/10 Terrible

Pratul Bhailal

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We found the resort to not be a true representation of what was described in the Expedia listing. It is in disrepair and old. Our room was large but it smelled moldy. The sheets and towels were stained, holes from wear and due to threadbare, felt like sandpaper. Since the rooms are outdated and do not offer enough outlets for phones, iPads and electrical devices. Our sofa was stained and literally one side was completely torn. The food was like a cafeteria buffet which was bland and left us craving food that was authentic to Mexico. You will find you will need to go into town for food. The only saving grace was the staff and the views. They are truly wonderful, especially considering what the staff must work with. The only staff member we found to not be pleasant was Javier.
Stayed 16 nights in Feb 2025

4/10 Poor

jenna lynn

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pros wait staff, beach and snorkeling. Thats it. Cons. Rude front desk, horrible food, gross pool. Bad communication with booking, horrible beds, no entertainment, not many places to sit outside in the evening. Bathfroom ceiling leaked. Hot water worker sometimes same with air conditioning. Wjen we checked in we booked 2 double beds. And they tried to give us one king room and saod nothing else was available. We went to the room and all the electrical was torn aparr and hanging from the ceiling. They said it woild be 15min to fix it. I simply asked for a different room theu said there were none. After a hour the room obviously was still not ready. Again asked foranother room and was told there were none. I said we need a room with electricity. Fonally magically we got a room woth 2 beds. Several others were having similar issues chexking in. Its a 1 star place at best.
Stayed 7 nights in Feb 2025

4/10 Poor

Travis

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Crystal Ann

Liked: Cleanliness, staff & service, property conditions & facilities
All staff friendly and always willing to help you you needed it.
Stayed 7 nights in Feb 2025

8/10 Good

Janet Marie

Travelled with family
Liked: Cleanliness, staff & service
What i loved was snorkling right off the beach. I love ocean view from room. My only issue was beach palapas reserved by 2am!
Stayed 7 nights in Feb 2025

8/10 Good

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Positives: Nice location, amazing snorkeling, decent food for the price, great staff, reasonably clean, not a "party central" atmosphere. Negatives: Property is older, premium foods are limited (bacon, french fries, cheese not on buffet), resort did not respond to multiple emails and messages I sent prior to arrival. Strangely, the resort charged me 1 penny after I left. I think it was related to the hold that was refunded to me, but it's odd. Scuba shop on property is wonderful, competent, and cheap.
Stayed 7 nights in Feb 2025

10/10 Excellent

Monica Denel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel stay was wonderful. The only thing bird flying around food not good. No entertainment and bed to hard other then that the staff is wonderful, hotel and food was excellent. I really enjoy my stay
Stayed 3 nights in Feb 2025

10/10 Excellent

Clark

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent laid back 3 star resort. Great local food. Not a five star, but great value!! Have gone 4 years in a row
Stayed 7 nights in Jan 2025

6/10 Okay

Kari

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2025

6/10 Okay

Sandra

Travelled with family
Liked: Staff & service, amenities
Rooms are big. Right on the ocean. Staff were very friendly
Stayed 7 nights in Jan 2025

10/10 Excellent

Aushara Marie

Travelled with partner
Liked: Cleanliness
Very friendly people!
Stayed 7 nights in Jan 2025

10/10 Excellent

Braydon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Will leave a full review below Here are the pros and cons that I found personally Pros: -Room was clean, tidy and very comfortable -The ocean view was amazing -Buffet was good food and restaurant was amazing -Staff very super friendly and nice -Everything was cleaned regularly (Outdoor pool, chairs, floor, tables) -easy to commute the resort (smaller) - Cons: -Biggest con was the Weather (rainy, windy) -Buffet was a little underwhelming for selection but definitely not terrible (10-16 choices) -Restaurant reservations filled early and before 8am -Resort was an hour and a half walk away from ferry (costed 10USD each way to get there) Stayed for 7 nights, after reading some of the recent reviews I was a bit sceptical. Our room was in great condition and well maintained. The view was amazing and the balcony was a good addition. The food selection was not the the biggest but it was very very good and was cooked very good. They did have a restaurant that was reservations only that were to be made at 8am on that day. The reservations filled up before 8am so you had to be there around 7:15am ish in order to get picks on when you’d like to go. The outdoors area was very well maintained and cleaned every morning, the pool was decent but had some kind of filter issue that is to believe was fixed the last day there. The beach and ocean was fantastic the water was amazing for the first day. Clear and calm with fish swimming around and through your legs in the lower tide.
Stayed 7 nights in Jan 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect beach and food.Gluten allergy-bring own

Excellent food, excellent snorkeling!!! great service. My sister and I both have celiac disease and gluten. Nice to have long or gluten-free dessert brought to us since we could not eat any bread pasta, pizza pastry, or cake. Corn tortillas are not available at breakfast. Why? For persons with gluten allergy.; it would be nice to have corn tortilla with our eggs, since we cannot eat any other form of bread. Are corn tortillas, a rare commodity?
Stayed 11 nights in Jan 2025

10/10 Excellent

Joshua William, Minneapolis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great! I will be back next year! Definitely worth the money! Had an amazing honeymoon there! Great staff and close to town with taxi available. Safe island and loved the experience! Again we will be back next year!
Stayed 8 nights in Jan 2025

6/10 Okay

Grant

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
So the most honest review I can give is that they highly manipulate the pictures of this place. It is VERY dated and things are falling apart. This hotel needs a heck of a lot of updating and by no means should be considered a 5 star hotel, it’s a 3 star at best. That being said the service and the people who work here are overall amazing and are more than willing to do whatever it takes to make your stay more fun.

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had a wonderful stay! The food was good and the property is beautiful. It is not a 5 star, though it is a small, lovely, quaint property which is super clean. We felt we got a great value for the price paid .I absolutely loved the view from our room and the snorkeling near by was amazing. We will definitely be back! (The older rooms do need new comforters and some rooms need some things fixed or redone)
Stayed 7 nights in Jan 2025

4/10 Poor

Veronica

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great location for snorkeling. Terrible food.
Stayed 7 nights in Jan 2025

4/10 Poor

Ian

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Staff & service
I suppose you get what you pay for but this was an interesting trip as we have been to the El Coz multiple times in the past. They have new management and Omar is one of one let me tell you. Our first night our showerhead fell out of the wall and we had paid for a king bed but was given to doubles, so we requested the correct room or atleast one with a working shower head and he acted like he couldnt be bothered that we were upset with our accomodations at the moment. They did make it right after we argued with him and the staff the next morning but we managed to leave our sons blanket in the old room and when we finally realized a few days later they told us we couldnt do anything about it because we were behind in the "lost and found process" already, whatever that means. So i continued to ask him every day until the moment we left about it and he couldnt be bothered that someone stole my two year olds blanket. i hope whoever has it really needed it. We had someone misplace a cellphone one night and they gave us a run around about that as well as if they were going to keep it for themselves even after she proved it was her cellphone. You used to be able to order multiple snacks/dishes at the pool side and that is no longer a thing, front desk is supposed to inform you of this but they failed to do so. It was very sad to tell some of our friends that we will more than likely NOT be coming back next time.
Stayed 7 nights in Jan 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2025

6/10 Okay

Bryan

Liked: Staff & service
Property is dated and hasn’t updated in the rooms for some time. Food was okay. Mostly it was bland compared to other resorts I have stayed at. Staff was friendly, good snorkeling on site. Some restaurants are within 20 minute walk. Area is safe to walk alone day or night
Stayed 9 nights in Jan 2025

8/10 Good

David Lee

Stayed 6 nights in Jan 2025