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5.0 out of 5

"Comfortable beds and excellent cable tv! Room service was amazing and location was perfect! " More

By a verified traveller on Mon 27 Jan 2020

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Hotel Description

Family-friendly 3.5-star hotel near Plaza Rotary Market

City center stay

Within a 10-minute walk of this Downtown Cuenca hotel, you'll find Plaza Rotary Market and Calderon Park. Also, New Cathedral of Cuenca is within half a mile (1 km) and Sombrero Museum is within 2 miles (3 km).

Free breakfast

This hotel features a restaurant, a rooftop terrace, and a bar/lounge. Families will appreciate the onsite laundry facilities, kid-friendly dining, and in-room childcare. Enjoy the free full breakfast each morning.

Apartment, 1 Queen Bed, Kitchen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
CA $89* Per night/room 26 Apr. - 27 Apr.

Single Room, Patio

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Triple Room, Balcony

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Twin Room, Balcony

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Double Room, Patio

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Double or Twin Room, Accessible, Annex Building

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Boutique Los Balcones ratings based on 3 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Boutique Los Balcones

Everyone (1) Family (2)
5 out of 5
Comfortable beds and excellent cable tv! Room service was amazing and location was perfect!

Posted by on 27 Jan. 2020

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Comment from Hotel Management

28 Jan. 2020 by Front desk

Thank you for choosing us, for your visit to the lovely city of Cuenca.

5 out of 5

Very very good. I was treated well.

Pros: It was in an excellent location, it was clean. The staff was very friendly and spoke some English. Good food, breakfasts and dinners
Cons: some of the wallpapering could use some updating, but otherwise rooms were comfortable, had wifi and cable
Location: churches, cathedrals, lovely parks, markets, fresh foods. Look it up.
Excellent location, in El Centro, the colonial heart of the city. I greatly enjoyed my visit, taking advantage of a number of tours, visits to cathedrals, the market etc. I don't think I'd like to live in El Centro. Though often visually appealing, the streets are narrow, and the sidewalks are sometimes so narrow that you need to slither along the walls to avoid traffic. Also, the exhaust from buses can be a bit much and traffic can be heavy. Will stongly consider a move to other parts of Cuenca.

Posted by , from Silver Spring, Md on 25 Jun. 2017

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Comment from Hotel Management

1 Jul. 2017 by henry

We appreciate you choosing our hotel, during your stay in the beautiful city of Cuenca. It will be a pleasure serving you again, and we will wait upon your return. Sincerely, Henry Ordoñez Manager

5 out of 5

Home away from Home

Pros: Close restaurants, Free Internet, free breakfast first night
Cons: cuencans can be noisy
Wonderful staff and excellent hotel. The staff speak English and are so helpful with any concerns. They are honest and kind people. I would recommend this hotel to everyone.

Posted by , from Salem, AR 72576, USA on 11 Aug. 2012

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About the Hotel Boutique Los Balcones

Location President Borrero 12-08, Cuenca, Azuay 10150

Property Features

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A 24-hour business center and meeting rooms are available. A rooftop terrace, a library, and tour/ticket assistance are also featured at the family-friendly Hotel Boutique Los Balcones. An airport shuttle during limited hours and an area shuttle are available for a fee. Parking is available for a fee. Smoking is allowed in designated areas at this Colonial Cuenca hotel.

  • 1 building
  • 15 guestrooms or units
  • 3 levels
  • Meeting rooms
  • Built in 1860
  • Full breakfast (free)
  • Manager's reception (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: 14n - Antonio Borrero Station (0.2 km / 0.1 mi)
  • Metro station: Gaspar Sangurima Tram Station (0.3 km / 0.2 mi)
  • Property shuttles: Airport shuttle, area shuttle, and ferry terminal shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Boutique Los Balcones offers 15 accommodations, which are accessible via exterior corridors and feature iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Memory foam beds feature down comforters and premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include safes and phones; free international calls are provided (restrictions may apply). In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

  • Memory foam beds
  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • Private outdoor space
  • HD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Dishwasher
  • Kitchenware
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Shower
  • Hydromassage showerhead
  • Housekeeping (daily)
  • International calls (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet

Food & Drink

Guests are served free full breakfast daily from 7:00 AM to 10:30 AM. The hotel hosts a free manager's reception daily.

SOLE MIO - This fine-dining restaurant specializes in Latin American cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.

Late night fare is available from room service (during limited hours).

Spa Services

  • Manicures and pedicures
  • Massages
  • Number of hot springs - 2

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

This property offers transfers from the ferry terminal and airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Hotel Boutique Los Balcones offers transfers from the ferry terminal and airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 8 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 5.0 per stay.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • No elevators
  • Children stay free
  • Parking height restrictions apply
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Security system
  • Children stay free 8
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Property follows sanitization practices of COVID-19 Guidelines (WHO)
  • Property does not offer onsite COVID-19 testing

Fees

Guests will be asked to pay the following charges at the property:

  • All citizens of Ecuador will be charged the national value-added tax (12%) upon checkout. Non-residents on a tourist visa will not be required to pay this tax. The tax exemption does not apply for stays over 90 days.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 10 per room (roundtrip)
  • Secured self parking fee: USD 10 per day (in/out privileges)
  • Rollaway bed fee: USD 5.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Boutique Los Balcones
  • Boutique Los Balcones Cuenca
  • Hotel Boutique Los Balcones
  • Hotel Boutique Los Balcones Cuenca
  • Boutique Los Balcones Cuenca
  • Hotel Boutique Los Balcones Hotel
  • Hotel Boutique Los Balcones Cuenca
  • Hotel Boutique Los Balcones Hotel Cuenca

You should know

  • Hot springs access available from 6:00 AM to 9:00 PM.
  • One child 8 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.