2/10 Terrible
Kirsty
Travelled with partner
11 Jan 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the honeymoon suite with jacuzzi specifically as it came with the jacuzzi. When we arrived we were told that the jacuzzi would need cleaned before we could use it (why they didn't have this ready for our arrival I don't know?) So we went for dinner, came back and asked for the jacuzzi to be set up. We were then told we can't use this after 8pm, which defeats the purpose of us booking this room. After some back and forth they agreed to send a cleaner up to clean it out (it was so dirty) and we could only use it like a bath.
The room was really old and basic. Looks better in the pictures. They charge for everything in the room ridiculous prices including a bottle of water.
We never ate breakfast as they also charge ridiculous prices for that (600 pesos per person )
The swim up pool bar wasn't open during our stay.
Overall it's highly overpriced and was disappointing.
The valet parking service was good.