8/10 Good
Malini
Travelled with partner
Jul 16, 2025
The location is absolutely stunning! The beach is like a dream and the grounds are a tropical paradise. The rooms are clean, comfortable and very well-styled.
The service at the restaurants and the housekeeping were immaculate and truly commendable.
Our only complaint was with the front desk staff. It seemed that any request we made was denied. Complimentary room upgrade as part of Expedia rewards? "No".
Ask the cashier for change? "No."
Request a checkout 1 hour later? "No."
Request a taxi service to the airport? "No."
Once you have called your own taxi, hope that the front doormen will hold it for you until you make your way to the entrance? "No."
Sadly, our check out experience was so chaotic that it left us with a sour taste after an otherwise excellent stay.
The front desk of this truly lets down the rest of the hotel that is actually quite excellent. If this could be improved, it would be a truly 5-star experience.
Malini
Stayed 2 nights in Jul 2025