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Crowne Plaza Dallas Downtown by IHG

3.5 star property
3.5-star hotel near Kay Bailey Hutchison Convention Center

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Photo gallery for Crowne Plaza Dallas Downtown by IHG

Breakfast, lunch, dinner served; American cuisine
Point of interest
Premium bedding, in-room safe, desk, iron/ironing board
Terrace/patio
Check-in/check-out kiosk

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
1015 Elm St, Dallas, TX, 75202
  • Place, John F. Kennedy Memorial
    ‪5 min walk‬
  • Place, Dallas World Aquarium
    ‪5 min walk‬
  • Place, Kay Bailey Hutchison Convention Center
    ‪10 min walk‬
  • Airport, Dallas, TX (DAL-Love Field)
    ‪12 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, Balcony

  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Premium Room, City View

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, City View

7.6 out of 10
Good
(21 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Balcony

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds, Balcony

7.0 out of 10
Good
(8 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds
  • City view

View all photos for Premium Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, City View

  • 30 sq m
  • Sleeps 3
  • 1 King Bed
  • City view

View all photos for Premium Room, 2 Queen Beds

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds

7.4 out of 10
Good
(62 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility)

  • 30 sq m
  • Sleeps 3
  • 1 King Bed
  • City view

View all photos for Premium Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility)

8.2 out of 10
Very good
(13 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room

  • 30 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

8.0 out of 10
Very good
(78 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Dallas

City center stay.Within a 15-minute walk of this Downtown Dallas hotel, you'll find Dallas World Aquarium and Kay Bailey Hutchison Convention Center. American Airlines Center and Dallas Market Center are also within 3 miles (5 km).

What's nearby

  • John F. Kennedy Memorial - 5 min walk - 0.5 km
  • Dallas World Aquarium - 5 min walk - 0.5 km
  • The Sixth Floor Museum at Dealey Plaza - 7 min walk - 0.6 km
  • Kay Bailey Hutchison Convention Center - 10 min walk - 0.9 km
  • Reunion Tower - 12 min walk - 1.0 km

Getting around

  • Akard Station - 3 min walk
  • Dallas Union Station - 10 min walk
  • Love Field Airport (DAL) - 18 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Chick-fil-A - ‬2 min walk
  • ‪Little Daisy - ‬4 min walk
  • ‪Twisted Trompo - ‬4 min walk
  • ‪Patrick Kennedy's Irish Pub - ‬4 min walk

About this property

Crowne Plaza Dallas Downtown by IHG

3.5-star hotel near Kay Bailey Hutchison Convention Center
Crowne Plaza Dallas Downtown by IHG offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center, 22 meeting rooms, and limo/town car service. Event space at this hotel measures 30000 square feet (2787 square meters) and includes a conference center. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Crowne Plaza Dallas Downtown by IHG. For a fee, parking is available.

This 3.5-star Dallas hotel is smoke free.

  • 1 building
  • 291 guestrooms or units
  • 19 levels
  • 30000 sq ft of conference space
  • 2787 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Crowne Plaza Dallas Downtown by IHG offers 291 accommodations with safes and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. Televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

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Property amenities

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Self parking on site (USD 20 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 18.35 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (24 inch wide door)
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • TV with premium cable channels

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per accommodation, per night
  • Cleaning deposit: USD 75.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 18.35 per person
  • Self parking fee: USD 20.00 per night (in/out privileges)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 3 children 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Dallas Downtown
Crowne Plaza Hotel Dallas Downtown

Crowne Plaza Dallas Downtown by IHG Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 466 out of 1310 reviews
Rating 8 - Good. 245 out of 1310 reviews
Rating 6 - Okay. 238 out of 1310 reviews
Rating 4 - Poor. 165 out of 1310 reviews
Rating 2 - Terrible. 196 out of 1310 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Don

Travelled with group
Disliked: Amenities
Elevator was not working properly. Waited 30min for an elevator to come. Worst experience I have ever experienced. Waiting on an elevator made me late for an important meeting. Not satisfied
Stayed 2 nights in Oct 2025

8/10 Good

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

6/10 Okay

Wade

Stayed 1 night in Oct 2025

10/10 Excellent

Matthew

Stayed 2 nights in Oct 2025

8/10 Good

Nedra

Stayed 2 nights in Oct 2025

8/10 Good

AYAKA

Stayed 2 nights in Oct 2025

10/10 Excellent

Dakota

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
loved the view
Stayed 1 night in Oct 2025

2/10 Terrible

Bradley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I did not get a balcony view, they told me I booked a different room and continued to lie to me.
Stayed 2 nights in Oct 2025

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was nicely decorated, bed was comfortable and bedding and pillows were great. Shower pressure wasn’t very strong but it got the job done.
Stayed 1 night in Oct 2025

4/10 Poor

Erik

Logistics nightmare

Room and look lobby were beautiful, huge negative for us is elevators suck really bad we had to wait forever. Parking garage toll booth weren’t working so it took us like 10 minutes to leave
Stayed 2 nights in Oct 2025

8/10 Good

Alexandria

Liked: Cleanliness
Stayed 1 night in Jul 2025

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t have a balcony
Stayed 1 night in Oct 2025

8/10 Good

RAUL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general, the hotel service was excellent.
Stayed 2 nights in Oct 2025

4/10 Poor

M,S.

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Whilst there were 4 elevators available, during our 3 night stay only 2 were working and in some instances only 1. The elevators served 7 floors parking as well as 11 eleven floors of rooms so quite often you could be waiting a significant period of time to get to the floor you wanted. It was quite frustrating particularly during the morning rush and during check in times. The room needs significant redecoration and some modernisation particularly in the bathroom. Our sink was leaking and the carpet became quite wet which we reported. The restaurant area and reception had undergone modernisation and was a pleasant contrast to the rest of the hotel.
Stayed 3 nights in Oct 2025

10/10 Excellent

Grisha

Liked: Cleanliness
Stayed 1 night in Oct 2025

8/10 Good

Sharon

Liked: Cleanliness, room comfort

Comfortable and convenient

Comfortable room at a good price. Convenient to the DART transport to DFW. It was my second stay in a couple of years and I will stay again.
Stayed 1 night in Oct 2025

10/10 Excellent

Jaelon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Great front desk staff. Definitely will be staying again.
Stayed 1 night in Oct 2025

6/10 Okay

Jonathan

Stayed 2 nights in Oct 2025

10/10 Excellent

Ernest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice size room
Stayed 1 night in Oct 2025

10/10 Excellent

Joshua

Stayed 2 nights in Oct 2025

10/10 Excellent

Rebekah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the balcony
Stayed 1 night in Oct 2025

6/10 Okay

Thomas

Stayed 2 nights in Oct 2025

2/10 Terrible

Rodolfo

Stayed 2 nights in Oct 2025

6/10 Okay

David

Liked: Cleanliness, room comfort
Overall the hotel was a good stay, but elevators were broken. They also stopped at every single floor on the way down for no reason!! I would stay again but the elevators play a big part if I would actually stay again. Waiting 20+ minutes for that 1 working elevator to be empty or even have space was crazy
Stayed 3 nights in Oct 2025

6/10 Okay

Angela

Travelled with family
Elevators took forever
Stayed 3 nights in Oct 2025