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Crowne Plaza Dallas Downtown by IHG

3.5 star property
3.5-star hotel near Kay Bailey Hutchison Convention Center

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Photo gallery for Crowne Plaza Dallas Downtown by IHG

Relax by the rooftop pool surrounded by lounge chairs and umbrellas, with two gazebos offering shade.
Relax in a spacious lobby with a large seating area, featuring a sectional sofa and armchairs, and admire the vibrant cityscape murals on the walls.
Welcome to Crowne Plaza Dallas Downtown, featuring a modern exterior with a prominent entrance and convenient amenities.
Enjoy meals and drinks at the central island breakfast bar, surrounded by modern appliances and ample lighting.
Relax in a spacious room with a large bed, seating area, and flat-screen TV.

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Parking available
  • Bar

Explore the area

Map
1015 Elm St, Dallas, TX, 75202
  • Dallas World Aquarium
    ‪3 min walk‬
  • Kay Bailey Hutchison Convention Center
    ‪10 min walk‬
  • American Airlines Center
    ‪15 min walk‬
  • Dallas, TX (DAL-Love Field)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Mobility)

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

1 bedroom, premium bedding, in-room safe, desk

Premium Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Premium Room, 1 King Bed

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

1 bedroom, premium bedding, in-room safe, desk

Standard Room

  • 30 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed, Balcony

1 bedroom, premium bedding, in-room safe, desk

Premium Room, 1 King Bed, Balcony

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, City View

1 bedroom, premium bedding, in-room safe, desk

Premium Room, 1 King Bed, City View

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible (Mobility)

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Balcony

1 bedroom, premium bedding, in-room safe, desk

Premium Room, 2 Queen Beds, Balcony

  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, City View

1 bedroom, premium bedding, in-room safe, desk

Premium Room, City View

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Dallas

City center stay.Within a 15-minute walk of this Downtown Dallas hotel, you'll find Dallas World Aquarium and Kay Bailey Hutchison Convention Center. American Airlines Center and Dallas Market Center are also within 3 miles (5 km).

What's nearby

  • Dallas World Aquarium - 3 min walk - 0.3 km
  • John F. Kennedy Memorial - 5 min walk - 0.5 km
  • Kay Bailey Hutchison Convention Center - 10 min walk - 0.9 km
  • Reunion Tower - 12 min walk - 1.0 km
  • American Airlines Center - 15 min walk - 1.3 km

Getting around

  • Akard Station - 3 min walk
  • Dallas Union Station - 10 min walk
  • Love Field Airport (DAL) - 18 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Twisted Trompo - ‬4 min walk
  • ‪Frankie's - ‬4 min walk
  • ‪Monarch - ‬4 min walk

About this property

Crowne Plaza Dallas Downtown by IHG

3.5-star hotel near Kay Bailey Hutchison Convention Center
Crowne Plaza Dallas Downtown by IHG offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center, 22 meeting rooms, and limo/town car service. Event space at this hotel measures 30000 square feet (2787 square meters) and includes a conference center. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Crowne Plaza Dallas Downtown by IHG. For a fee, parking is available.

  • 1 building
  • 291 guestrooms or units
  • 19 levels
  • 30000 sq ft of conference space
  • 2787 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • Bar or lounge
  • Dining venue
Crowne Plaza Dallas Downtown by IHG offers 291 accommodations with safes and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. Televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Languages

English, Spanish

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Property amenities

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Self parking on site (USD 20 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 18.35 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (24 inch wide door)
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • TV with premium cable channels

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 40.00 per pet, per day, plus a deposit of USD 40 per stay
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per accommodation, per night
  • Cleaning deposit: USD 75.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 18.35 per person
  • Self parking fee: USD 20.00 per night (in/out privileges)
  • Pet deposit: USD 40 per stay
  • Pet fee: USD 40.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 3 children 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Dallas Downtown
Crowne Plaza Hotel Dallas Downtown

Crowne Plaza Dallas Downtown by IHG Reviews

Reviews

6.6
Rating 10 - Excellent. 313 out of 1041 reviews
Rating 8 - Good. 203 out of 1041 reviews
Rating 6 - Okay. 194 out of 1041 reviews
Rating 4 - Poor. 145 out of 1041 reviews
Rating 2 - Terrible. 186 out of 1041 reviews

6.8/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Aleksey, Woodridge

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Josephine

Travelled with family
Liked: Staff & service, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Jami

Travelled with family
Liked: Cleanliness, staff & service
Front desk people were so nice at check in and later when needing extra blankets.
Stayed 1 night in Apr 2025

10/10 Excellent

Terrell

Travelled with group
Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Mar 2025

6/10 Okay

taria

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Only had two work elevators during entire stay. With as many events happening during this time the wait for elevators was 20-30 mins long. Staff was friendly and helpful but property could use to updating.
Stayed 2 nights in Apr 2025

2/10 Terrible

Vanessa

Disliked: Cleanliness, amenities, property conditions & facilities
Very rude front desk check in room wasn’t ready till after 3pm.
Stayed 1 night in Apr 2025

4/10 Poor

Nicole

Disliked: Staff & service, amenities, property conditions & facilities
Homeless people urinating feet from the hotel. Got off Dart close to the hotel but lots of sketchy people around. No blow dryer in room, requested 4 times. Pass.
Stayed 2 nights in Apr 2025

2/10 Terrible

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Stayed 1 night in Apr 2025

2/10 Terrible

Norma, Orange Park

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a shame how less this Crowne Plaza is like any others. They actually give the hotel chain a bad name. That filthy place with horrible service should be closed down immediately! I travel a lot and if I ever come back to Dallas, I would NEVER stay here. In fact, I plan to let the host of the conference I was in that they should remove this hotel as one of their host hotels! Just horrible
Stayed 2 nights in Apr 2025

10/10 Excellent

Chelsea

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 2 nights in Apr 2025

4/10 Poor

Melissa

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2025

2/10 Terrible

Jo

Stayed 3 nights in Mar 2025

6/10 Okay

Jeff

Liked: Staff & service
Great location, very close to public transportation (all or most train lines) and buses. West end station located (Elm and Lamar and couple blocks in each direction from there scary, lots of homeless people-can be concerning to walk in that area-heavy police presence. I didn't have an issue but something to note. Otherwise hotel good/average, I'd have no problem staying there again mainly because of the great location in the downtown area
Stayed 5 nights in Mar 2025

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service
Right in the centre of Downtown Dallas. Easy walk to all the spots. Such a tall building was an added bonus because after a days outing, or trip for dinner you didnt have to look for a map, the building is so tall its like a beacon home.
Stayed 2 nights in Mar 2025

4/10 Poor

Jamie

Stayed 3 nights in Feb 2025

6/10 Okay

Luigi, Miami

Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service
The room was not cleaned for the first 3 days. The surroundings of the hotel, at night, has people that could feel unsafe, although there is a lot of police cars around.
Stayed 6 nights in Mar 2025

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities
Room was ok, but smelled upon arrival. Balcony window was loose and ratlled badly in high winds. Toilet was broken constantly. 3 stars mainly for the location and price, close to everyrhing i had to do and good entertainment.
Stayed 9 nights in Mar 2025

8/10 Good

Samuel

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Efrain

Business traveller
Liked: Cleanliness, staff & service
All ok except transient around the hotel unsafe
Stayed 3 nights in Mar 2025

8/10 Good

Adam

Stayed 1 night in Jan 2025

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

2/10 Terrible

Michelle

Travelled with family
Disliked: Property conditions & facilities, room comfort
Checked into hotel at 9:30 the room was 85 degrees. Gave it some time and the room was still not getting cool. Went down to the front desk where the lady told me she would send someone up to check on it. Waited 30 mins nobody came, called the front desk and was told oh we don’t have anyone here at this time to do anything. We will have someone up first thing in the morning. The room was 85 degrees entire night. Refused to move us because they were completely full. We checked out at 10:30 and nobody ever made it to our room to fix anything.
Stayed 1 night in Feb 2025

4/10 Poor

KELLEY

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Not a great experience

Hotel is old and needs a lot of updating. Way over priced compared to other properties with better, newer and more accommodations for the same price or less.
Stayed 1 night in Feb 2025

2/10 Terrible

Ricardo

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I went to check in and was told my room wasn’t available due to a water leak. Was then told I would not be charged for obvious reasons. But was still charged and was told I would not be given a refund. So I was charged for a room that I was never given due to hotel problems. I did nothing wrong but choose that hotel. Thieves.
Stayed 1 night in Feb 2025