2/10 Terrible
Michelle
Travelled with family
Jul 25, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DISASTER IN DAYTON
I MADE RESERVATIONS FOR A TWO NIGHT STAY FOR A HANDICAP ACCESSIBLE ROOM. WHEN I ARRIVED THAT EVENING AROUND 10 PM, I WAS TOLD THE ROOM WAS ON 2ND FL. AT THAT TIME I HAD TO PAY ADDL $17 FOR A RM ON 1ST FLR. I PULL UP AND START TO UNLOAD MY WHEELCHAIR BOUND MOTHER, AND THE OCCUPANTS ACROSS FROM US ARE OUTSIDE ARGUING, IN BRAS AND NEGLIGEES. TRAFFIC ALL NIGHT AT THOSE ROOMS. LEFT THE NEXT MORNING, AND RETURNED THE NEXT DAY AROUND 7 PM. RM KEY WAS DEACTIVATED, WENT TO FRONT DESK AND THE LADY REACTIVATED IT. GOT TO THE ROOM, OPENED DOOR, BED NOT MADE, TRASH NOT OUT, NO FRESH TOWELS OR FACECLOTHS. I GO BACK TO DESK AND WAS TOLD THAT I DIDN'T REQUEST ROOM TO BE CLEANED!! IF THAT WASN'T BAD ENOUGH, I ASKED FOR FRESH TOWELS/FACE CLOTHS AND LINENS. NONE AVAILABLE..BUT SHE OFFERED TO TAKE ME TO LAUNDRY TO CHK FOR MYSELF, WHICH I TOOK AS SARCASM. I ASKED FOR REFUND, SO THAT MOTHER WOULD NOT HAVE TO SLEEP IN SOILED BED (SHE'S INCONTINENT). I WAS TOLD, I DIDNT GET THE ROOM THRU THEM THAT I NEEDED TO SPEAK TO EXPEDIA. NO REFUNDS..WELL THE BATHROOM WITH THE HANDICAP ACCESSIBLE BENCH AND WAND FOR SHOWER..THE WAND DID NOT WORK. NO SHOWER FOR MOM--INCONTINENT FOR TWO DAYS!! TERRIBLE! THE SINK HAD SOMETHING IN IT AND WOULD HOLD WATER UNTIL DRAINED SLOWLY OUT. NO PHONE IN ROOM, HAD TO WALK TO FRONT DESK TO ASK WHERE ICE MACHINE WAS. THE SECOND NIGHT, NEIGHBORS OUTSIDE EVERY FEW MINUTES SMOKING CIGS, W/ALCOHOLIC BEVERAGES. I GOT THE FEELING ILLEGAL ACTIVITY WAS GOING ON THERE
Michelle
Stayed 2 nights in Jul 2025