2/10 Terrible
Marissa
Travelled with family
2 Apr 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived, we were informed of a 50 dollar fee that was never mentioned during booking and they only accepted certain credit cards or cash. Room was okay, bed was comfortable but definitely not cleaned thouroughly. On night 2 of our stay, we were locked out of our room and had to haul everything we carried in back down the elevator. Had to ask for more toilet paper, asked for towels and were told sorry we dont have any. We got 2 towels for 2 nights for 2 adults and they had no more clean. The lady informed us she would take our room number down and if we didnt get them by noon to come ask, but check out is at 11, so that makes 0 sense. Went to check out and had to wait for someone to check the room to get my secutity deposit back wnd the front desk lady too busy on the phone scheduling appointments for her kid and chatting about life. Absolutely horrible service. Would not recommend at all