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Embassy Suites by Hilton Detroit Livonia Novi

3.5 star property
Enjoy the indoor pool at this 3.5-star Livonia hotel

Choose dates to view prices

Photo gallery for Embassy Suites by Hilton Detroit Livonia Novi

Reception
Restaurant
Exterior
Minibar
Indoor pool, open 7:00 AM to 11:00 PM, sun loungers

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Parking included

Explore the area

View in a map
19525 Victor Parkway, Livonia, MI, 48152
  • Place, Schoolcraft College
    ‪1 min drive‬
  • Place, Laurel Park Place
    ‪2 min drive‬
  • Place, Henry Ford Museum
    ‪25 min drive‬
  • Airport, Detroit, MI (DTW-Detroit Metropolitan Wayne County)
    ‪21 min drive‬

Room options

View all photos for 2 Room Suite - 2 Double Beds, Non-Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 Room Suite - 2 Double Beds, Non-Smoking

7.2 out of 10
Good
(14 reviews)
  • 46 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for 2 Room Suite - 1 King Bed, Accessible, Non-Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 Room Suite - 1 King Bed, Accessible, Non-Smoking

8.4 out of 10
Very good
(18 reviews)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking, Balcony

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 King Bed, Non Smoking, Balcony

8.0 out of 10
Very good
(19 reviews)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Non Smoking, Balcony

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 2 Double Beds, Non Smoking, Balcony

  • 46 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Presidential Suite, 1 King Bed, Non Smoking

  • 84 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Presidential Suite, 1 King Bed, Non Smoking

  • 84 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 2 Room Suite - 1 King Bed, Non-Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 Room Suite - 1 King Bed, Non-Smoking

7.6 out of 10
Good
(41 reviews)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

8.0 out of 10
Very good
(3 reviews)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 2 Double Beds, Non Smoking

  • 46 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 1 King Bed, Balcony

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 King Bed, Balcony

7.6 out of 10
Good
(4 reviews)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

Two-Room Suite With 2 Double Beds And Balcony-Non Smoking

  • Sleeps 6

Two Room King Suite With Balcony-Non-Smoking

  • Sleeps 4

2 Room Suite With 2 Double Beds-Non-Smoking

  • Sleeps 6

Top Floor 2 Room King Suite

  • Sleeps 4

Top Floor 2 Room 2 Double Suite

  • Sleeps 6

Top Floor 2 Room King Suite with Balcony

  • Sleeps 4

1 Kg Ste Mobility/Hearing Access Tub No Smok

  • Sleeps 4

Suite With 1 King Bed, Mobility/Hearing Accessible, Roll In Shower-Non Smoking

  • Sleeps 4

Two Room Presidential Suite With 1 King Bed-Non Smoking

  • Sleeps 3

Two-Room Presidential Suite With 1 King Bed-Non Smoking

  • Sleeps 3

Two-Room King Suite-Non-Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 4

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About the area

Livonia

In shopping district.Within 2 miles (3 km) of this Livonia hotel, you'll find Ascension Providence Hospital Health Center at 7 Mile and Schoolcraft College. Laurel Park Place and Farmington Hills Ice Arena are also within 3 miles (5 km).

What's nearby

  • Schoolcraft College - 1 min drive - 0.8 km
  • Ascension Providence Hospital Health Center at 7 Mile - 1 min drive - 1.1 km
  • Laurel Park Place - 2 min drive - 3.2 km
  • University of Michigan - 19 min drive - 35.8 km
  • Henry Ford Museum - 25 min drive - 39.4 km

Getting around

  • Dearborn Station - 25 min drive
  • Detroit Metropolitan Wayne County Airport (DTW) - 26 min drive

Restaurants

  • ‪Chick-fil-A - ‬4 min drive
  • ‪HopCat Livonia - ‬4 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Dave & Buster's - ‬6 min walk
  • ‪Starbucks - ‬3 min drive

About this property

Embassy Suites by Hilton Detroit Livonia Novi

Enjoy the indoor pool at this 3.5-star Livonia hotel
Embassy Suites by Hilton Detroit Livonia Novi offers its guests an indoor pool, a hot tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is available in public spaces for a fee.

A 24-hour business center and 6 meeting rooms are available. Event space at this hotel measures 6920 square feet (643 square meters) and includes conference space. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Embassy Suites by Hilton Detroit Livonia Novi. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Livonia hotel.

  • 1 building
  • 239 guestrooms or units
  • 5 levels
  • 6920 sq ft of conference space
  • 643 sq m of conference space
  • Built in 1989
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Wedding services available
  • Convenience store
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Embassy Suites by Hilton Detroit Livonia Novi offers 239 accommodations with laptop-compatible safes and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. Premium cable television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Livonia hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Similar properties

Bar (on property)
Hyatt Place Detroit/Livonia
Livonia
  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.0 out of 5, Very good, 1,001 reviews
The price is CA $129
CA $144 total
includes taxes & fees
May 10 - May 11
Hyatt Place Detroit/Livonia

Property amenities

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Separate bedroom

Internet

  • Available in all rooms: WiFi (USD 6.95 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (USD 6.95 per night)

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • Stereo

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Handrails in hallways (38 inches high)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 25.00
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 6.95 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 6.95 per night (rates may vary)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Pool access available from 7:00 AM to 11:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Detroit Embassy Suites
Embassy Suites Detroit
Embassy Suites Detroit Hotel
Embassy Suites Detroit Hotel Livonia/Novi
Embassy Suites Detroit Livonia/Novi
Embassy Suites Livonia/Novi
Embassy Suites Detroit - Livonia/Novi Hotel Livonia
Embassy Suites Livonia
Livonia Embassy Suites
Embassy Suites Hilton Detroit Livonia/Novi Hotel Livonia
Embassy Suites Hilton Detroit Livonia/Novi Hotel
Embassy Suites Hilton Detroit Livonia/Novi Livonia
Embassy Suites Hilton Detroit Livonia/Novi
Embassy Suites by Hilton Detroit Livonia/Novi
Embassy Suites by Hilton Detroit Livonia Novi Hotel
Embassy Suites by Hilton Detroit Livonia Novi Livonia
Embassy Suites by Hilton Detroit Livonia Novi Hotel Livonia

Frequently asked questions

How close is Embassy Suites by Hilton Detroit Livonia Novi to the airport?

Embassy Suites by Hilton Detroit Livonia Novi is 21.6 mi (26-min drive) away from the Detroit Metropolitan Wayne County Airport (DTW) airport, the closest popular airport to the property.

How much does it cost to stay at Embassy Suites by Hilton Detroit Livonia Novi?

As of Apr 29, 2026, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Detroit Livonia Novi on May 3, 2026 start from CA $125, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Embassy Suites by Hilton Detroit Livonia Novi have an airport shuttle?

Airport shuttle services are not available at Embassy Suites by Hilton Detroit Livonia Novi.

How close is Embassy Suites by Hilton Detroit Livonia Novi to the beach?

This hotel is 10.6 mi (17-min drive) from E. V. Mercer Beach.

Does Embassy Suites by Hilton Detroit Livonia Novi offer free breakfast?

Embassy Suites by Hilton Detroit Livonia Novi offers free buffet breakfast every day.

Is there a casino at Embassy Suites by Hilton Detroit Livonia Novi?

No, there is no casino at this hotel.

What time is check-in at Embassy Suites by Hilton Detroit Livonia Novi?

Check-in start time: 4:00 PM; Check-in end time: anytime. Early check-in costs USD 25.00 (subject to availability).

Is there free parking at Embassy Suites by Hilton Detroit Livonia Novi?

This hotel offers free self parking.

Does Embassy Suites by Hilton Detroit Livonia Novi have a pool?

Embassy Suites by Hilton Detroit Livonia Novi features an indoor pool. Guests can enjoy pool access from 7:00 AM to 11:00 PM.

Does Embassy Suites by Hilton Detroit Livonia Novi have a restaurant?

Yes, there is a restaurant on site.

Does Embassy Suites by Hilton Detroit Livonia Novi have a spa?

There are no spa services available at this hotel.

How close is Embassy Suites by Hilton Detroit Livonia Novi to downtown Livonia?

Embassy Suites by Hilton Detroit Livonia Novi is 5.6 mi away from Livonia.

Embassy Suites by Hilton Detroit Livonia Novi Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 392 out of 1005 reviews
Rating 8 - Good. 180 out of 1005 reviews
Rating 6 - Okay. 149 out of 1005 reviews
Rating 4 - Poor. 123 out of 1005 reviews
Rating 2 - Terrible. 161 out of 1005 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Valerie

Liked: Cleanliness, amenities
The room was clean. Needs some updating
Stayed 3 nights in Jan 2026

2/10 Terrible

Alexis

Stayed 2 nights in Jan 2026

8/10 Good

Cindy

Travelled with family
Liked: Cleanliness, staff & service
Staff was friendly and bar was great
Stayed 2 nights in Jan 2026

2/10 Terrible

Matthew

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
No clean towels, multi day stay. Keys only worked 1st day, had to re program. Duct tape couch. Vending area closed. Elevator broken. No wristbands given at check in. Don't bring out more breakfast items if past certain time or amount. Wi fi would not work.
Stayed 2 nights in Jan 2026

2/10 Terrible

Steve

Stayed 2 nights in Jan 2026

10/10 Excellent

Lantrice

Stayed 1 night in Jan 2026

6/10 Okay

Kelly

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Cleaning wasn’t the greatest, front desk staff were nice. The elevators are in need of servicing, took the stairs more than used them. The breakfast, when finally served was good but they were to be open at 6am and we got turned away at 6:50 because it wasn’t ready.
Stayed 1 night in Jan 2026

10/10 Excellent

Edward

Stayed 1 night in Jan 2026

8/10 Good

Laura

Travelled with partner
Liked: Staff & service, amenities
Our room was not the cleanest when we walked in thr pillows were not on the couch we assumed it wasnt cleaned so we didnt use the couch. We checked in so late and there was only one person arlt the counter and the line was so long it took about 30 minutes in the line so we didnt bother going back down. We didnt have any large towels in the room either. I called down for late check out and paid to check out at 2. Someone knocked on my door 4 times from 11-2 I wasnt feeling well which is whybi chose the late check out to get more rest. the bed is in the back so I had to get up all 4 times to answer the door to tell them I had late check out. Communication could of been much better
Stayed 2 nights in Jan 2026

2/10 Terrible

Travis

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
2 rooms 1 night, 8 people. When we arrived, only one room was ready and I paid for early check-in. This is all through Expedia by the way. So normal check-in is 4:00 PM. Our room was not ready till after 5:30 PM. This last room that we waited for smelled from outside before we entered like cigarette smoke beyond belief. Of course we paid for non-smoking rooms. It was so bad, my niece who must be allergic to cigarette smoke her eyes immediately started watering and burning. So I called the front desk to ask for another room, but they don’t have another room available so there solution was to come up and spray some air freshener. When maintenance or housekeeping did not show up to spray we had to get a room at a neighboring hotel as these conditions obviously were inhabitable for my niece. Now, both these rooms had a full out couch both of which did not have blankets. So again I called the front desk ask for blankets and again they did not bring them. We were exhausted from the day and fell asleep and used our coats for a blanket. Now upon waking up the next day, there are no towels to dry off after a shower. We had four washcloths, two hand towels and a floor mat. The rooms were dirty to say the least. One room had two paper plates on the side of the bed from the prior resident. The other had juice pouch straw holders all over, a wad of tissue holding the louvered vent open in the bathroom, stains of God knows what all over the lampshades. And the fold out couch had crumbs in
Stayed 1 night in Jan 2026

2/10 Terrible

frederick

Stayed 2 nights in Jan 2026

8/10 Good

Kristy

Stayed 1 night in Jan 2026

10/10 Excellent

lamario

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was nice
Stayed 1 night in Dec 2025

4/10 Poor

John Malczyk

Stayed 2 nights in Dec 2025

2/10 Terrible

Siedah

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Room was filthy, smelly and completely dirty! Requested a room change was denied found a dirty razor with hair in it. No shower curtain shows was dirty! Complained a second time and received a new room. Everyone on the 4th floor complained.
Stayed 1 night in Jan 2026

4/10 Poor

Garrah

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, property conditions & facilities
We arrived at 3:45pm and 1 out of the 3 rooms was not ready. No big deal - but when we entered the 2nd room it smelled very strong of pot. Asked the front desk to have someone come spray - they did right away and it went away. Ok - still at 5:15pm our 3rd room was not ready - still ok because we were off to host our birthday party at Dave & Busters. When we returned at 7:30pm the room was ready. However, when we entered it was as if someone had just smoked pot and left the room. Again- asked if they could come spray which they did not. While at the front desk a concerned mother came it to advise that people were getting sick in the pool area - coughing- burning eyes and even 1 kid threw up from over chlorinated water. The front desk suggested to prop the door open but didnt seem too bothered. Anyway - we still make our way down to the pool - there were 5 of us moms and our 6 kids. The pool and hot tub was so crowded with kids running around - and while kids are supposed to be accompanied by an adult - there were only 2 other adults in the area. Im not talking 10 or 12 - I'm talking 25 or 30 kids with only 2 adults. Kids were jumping into the pool without a care if there were other kids in the pool - so much so that 2 of the kids in our group were jumped on. Overall - this is a party hotel - it reeks of pot - only 1 elevator seemed to be working - and literally kids ran around all hours of the night. It was disappointing that we chose this hotel for our group getaw
Stayed 1 night in Jan 2026

8/10 Good

James

Stayed 1 night in Jan 2026

2/10 Terrible

Devon

Disliked: Cleanliness, staff & service, amenities
all
Stayed 1 night in Dec 2025

10/10 Excellent

Trey

Stayed 6 nights in Dec 2025

2/10 Terrible

Renee

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
PLEASE READ. Do not believe reviews claiming this was a good stay. The staff alone makes this place unbearable. From the front desk to security, the rudeness was nonstop and unprofessional. The security guards acted like wannabe police, shutting down the pool whenever they felt like it and yelling “GET OUT OF THE POOL NOW” with no explanation. They clearly enjoyed trying to intimidate guests. The pool is the main attraction in photos, but it is MUCH smaller than it appears and absolutely disgusting. The water is cloudy and you cannot see the bottom. The hot tub was vile, with floating skin buildup in the bubbles. I almost threw up and never went back in. Throwing chemicals in does not make it clean. There were also no towels at the pool, and I was told it “wasn’t the hotel’s fault.” Our room was dirty and clearly not cleaned. There were fake eyelashes left on the nightstand. We had 5 people and were given only 2 towels. More were brought the next day, but not without attitude. The elevators are a serious problem. As a disabled guest, this hotel is in violation of ADA standards. Only one elevator worked, it was extremely small, painfully slow, and stopped at every floor. We also never received a third blanket despite asking three times. I stay at many hotels each year, and this was by far the worst experience I’ve ever had. Dirty, rude, and uncomfortable. I wish I could give it zero stars.
Stayed 2 nights in Jan 2026

2/10 Terrible

rashawnda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I booked from hotels.com it said $50 deposit once I got there it was $100 I showed the guy but he said it’s nothing he can do ?? I should’ve just went to holiday inn.. once we got in the girl at the desk with him was talking to a guy for gods knows how long without helping.. she was black with dreads in her hair. The guy had on gray. She must’ve got him a free room or something because he was there for the longest when we got into the room. The tub was dirty. I never called. I just left it alone the next morning, I went downstairs to eat breakfast. I left my wristband. She stated that I will have to pay for a new wristband if she gave me a new one, and I said the elevators aren’t working and it took me almost 5 minutes to get down the stairs. She said we’ll wake up early. I said excuse me she was so rude but what it was his she was waiting to talk to her friend in a gray again I don’t know how long that man was there. I don’t know if he was at her whole shift or what, but it was a terrible experience. The only went to the bar for a free drinks. she ran over there told the lady that she wasn’t paying for a drink and to give her the drink for free. She cut in line and again her friends was there in the gray. Her service was terrible.
Stayed 1 night in Jan 2026

10/10 Excellent

Alfonzo

Travelled with family
Liked: Cleanliness, staff & service, amenities
Yes great
Stayed 2 nights in Dec 2025

8/10 Good

Tonia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was nice. Room and wall’s needed attention. No coffe available before 7:00 am on saturday
Stayed 1 night in Jan 2026

4/10 Poor

Carol

Travelled with family
Disliked: Cleanliness
Elevator down. Hot tub not clean, had to argue to get 3 towels instead of 2 (we had 3 registered adults). Shower curtain was too short so water went everywhere. Just not a good experience
Stayed 3 nights in Dec 2025

6/10 Okay

Tori

Stayed 1 night in Dec 2025