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"I asked for a coffee pot and extra blankets washclothes. Didst recieve them " More

By a verified traveller on Sun 17 Mar 2024

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Hotel Description

Hotel near Red Oaks Waterpark in Troy

In shopping district

Within 6 miles (10 km) of this Troy hotel, you'll find Red Oaks Waterpark and Royal Oak Music Theatre. Classic Book Shop is within 6 miles (10 km) and Detroit Zoo is within 9 miles (15 km).

Free perks

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the seasonal outdoor pool and free perks like buffet breakfast and free self parking.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $96* Per night/room 4 Apr. - 5 Apr.

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, Kitchenette

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking (Mobility/Hearing, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Wingate by Wyndham Troy ratings based on 4 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Wingate by Wyndham Troy

Everyone (2) Couples (1)
5 out of 5
I asked for a coffee pot and extra blankets washclothes. Didst recieve them

Posted by on 17 Mar. 2024

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Comment from Hotel Management

26 Mar. 2024 by Management

Thank you! We really appreciate your business and taking the time to share your experience. We hope to welcome you back again soon!

3 out of 5
I was informed at arrival there is no hot water and I wasn’t able to receive a discount because I purchased through a third party company. I requested a refund but was told it would take 2-3 business days to deposit into my account.

Posted by on 5 Nov. 2023

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Comment from Hotel Management

18 Nov. 2023 by Management

Sara, thank you for the time you have taken to share your opinion on this property. It’s very disappointing for us to read how poor your experience was at this location.

4 out of 5

Posted by on 11 Oct. 2023

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Comment from Hotel Management

1 Nov. 2023 by Management

Bradley, thank you for the time you have taken to share your opinion on this property.

3 out of 5
I have traveled for some 50 years and NEVER did I have to request for fresh towels, trash to be removed and beds made. I was at a Convention and didn't return the first night until 10:30 to a room not attended. The next night the same thing. Called front desk and they said I had to request this to be done. ABSURD. They said staff for housekeeping goes home at 4:30. I saw the cart in the hallway the first night at 10:30 pm. The staff in the

Posted by on 1 Aug. 2023

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Comment from Hotel Management

7 Aug. 2023 by front desk

Hello mary ann, we are sorry to hear that your experience didn’t quite match your expectations. We strive to offer well-maintained and comfortable accommodation for our guests.

Renovations + Closures

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:

  • Bar/lounge
  • Dining venue(s)

Property Features

Wingate by Wyndham Troy offers its guests a 24-hour fitness center and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi and wired Internet. A 24-hour business center and 3 meeting rooms are available. Event space at this hotel measures 2400 square feet (223 square meters) and includes a conference center. The business-friendly Wingate by Wyndham Troy also features coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Self parking is free. This Troy hotel is smoke free.

  • 1 building
  • 150 guestrooms or units
  • 4 levels
  • Meeting rooms
  • 2400 sq ft of conference space
  • 223 sq m of conference space
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi , Wireless internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , RV, bus, truck parking

Transport

  • Train station: Troy Transit Center (6.3 km / 3.9 mi)
  • Parking: Free self parking

Room Amenities

Wingate by Wyndham Troy offers 150 accommodations with coffee/tea makers and hair dryers. Rooms open to balconies. Televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. This Troy hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Private balcony
  • Television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Palmer's Sports Bar&Grill - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 20 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 3
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free 20
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Masks are compulsory at the property

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay
  • Administrative fee: USD 2 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Quality Inn Troy
  • Quality Troy
  • Quality Inn
  • Wingate by Wyndham Troy Troy
  • Wingate by Wyndham Troy Hotel
  • Wingate by Wyndham Troy Hotel Troy

You should know

  • The seasonal pool will open May 29 and close September 04.
  • Up to 3 children 20 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.