8/10 â Bien
Victoria
Voyage en famille
22 juill. 2025
Points forts : Service et personnel
Points faibles : Ătat et installations de lâhĂ©bergement
This hotel was a mixed bag. The bad news first: The physical condition was in desperate need of an update. The pool and ice machine were both out of order with no sign that repairs were scheduled. A bunch of broken dishwashers and air conditioners were strewn around the back parking lot in a makeshift "appliance graveyard." The doors in the rooms were warped and didn't close properly without being forced very hard, and the carpet was dingy and stained. They have also recently started charging a small, per-night parking fee for a suburban hotel where the parking lot was only half full. This seems like a petty money grab since there was no valet parking and no limited space. Felt like we were being nickeled and dimed.
The good news: The beds were comfortable; the appliances in the room were in working order and the room was stocked with basics we needed for a pleasant two-night stay. The hot/cold breakfast array and service exceeded our expectations. In fact, what really made this stay good was the AMAZING STAFF that keeps this place going despite what seems like the facility falling down around them. I especially want to give a shout out to Keera, Kim, and Kizmet, the unsung hero of the breakfast service -- who were all absolutely outstanding and made up for the other issues. Overall, I grade the facilities a C+ and the staff an A+.
Victoria
Séjour de 2 nuits en juillet 2025
