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Palace Downtown

5.0 star property
5-star luxury hotel near Dubai Mall, connected to a shopping center

Choose dates to view prices

Photo gallery for Palace Downtown

Outdoor pool, open 7:00 AM to 7:00 PM, cabanas (surcharge)
Creator video - submitted by lana__creator
Palace Room, Fountain View
Lobby lounge
View from room

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Sheikh Mohammed Bin Rashed, Boulevard Downtown Dubai, Dubai, Dubai
  • Place, Dubai Fountain
    ‪3 min walk‬
  • Place, Dubai Mall
    ‪4 min walk‬
  • Place, Burj Khalifa
    ‪12 min walk‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪13 min drive‬

Room options

View all photos for Palace Lake View Room

Minibar, in-room safe, blackout drapes, soundproofing

Palace Lake View Room

9.0 out of 10
Wonderful
(2 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Palace Suite Lake View

Minibar, in-room safe, blackout drapes, soundproofing

Palace Suite Lake View

10.0 out of 10
Exceptional
(1 review)
  • 105 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite Lake View

Minibar, in-room safe, blackout drapes, soundproofing

Junior Suite Lake View

9.2 out of 10
Wonderful
(7 reviews)
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Palace Room, Fountain View

Minibar, in-room safe, blackout drapes, soundproofing

Palace Room, Fountain View

9.0 out of 10
Wonderful
(2 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Lake View Room

Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Lake View Room

9.4 out of 10
Exceptional
(44 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Diplomatic Suite with Lake View

Diplomatic Suite with Lake View

Diplomatic Suite with Lake View

7.4 out of 10
Good
(3 reviews)
  • 105 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Fountain View

Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Fountain View

9.2 out of 10
Wonderful
(10 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Palace Suite Fountain View

Palace Suite Fountain View

Palace Suite Fountain View

7.8 out of 10
Good
(7 reviews)
  • 105 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

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About the area

Dubai

Central Dubai getaway .You'll be steps from Dubai Fountain and within a 10-minute walk of Dubai Mall with a stay at this Downtown Dubai hotel. Burj Khalifa and Dubai International Convention and Exhibition Centre are also within 3 miles (5 km).

What's nearby

  • Souk al Bahar - 1 min walk - 0.2 km
  • Dubai Fountain - 3 min walk - 0.3 km
  • Dubai Mall - 4 min walk - 0.4 km
  • Burj Khalifa - 12 min walk - 1.1 km
  • Dubai Aquarium & Underwater Zoo - 14 min walk - 1.2 km

Getting around

  • Dubai Trolley Station 2 Tram Station - 4 min walk
  • Dubai Intl. Airport (DXB) - 25 min drive

Restaurants

  • ‪Günaydın - ‬9 min walk
  • ‪Abdel Wahab Restaurant - ‬9 min walk
  • ‪Beirut Khanum - ‬3 min walk
  • ‪Karma Kafé - ‬9 min walk
  • ‪Bohox - ‬4 min walk

About this property

Palace Downtown

5-star luxury hotel near Dubai Mall, connected to a shopping center
Palace Downtown offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces.

A business center, meeting rooms, and limo/town car service are available. Event space at this hotel measures 18299 square feet (1700 square meters) and includes conference space. A children's pool, a sauna, and spa services are also featured at the luxury Palace Downtown. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 242 guestrooms or units
  • Meeting rooms
  • 18299 sq ft of conference space
  • 1700 sq m of conference space
  • Built in 2007
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Palace Downtown offers 242 accommodations with minibars and safes. Rooms open to balconies. A pillow menu is available. 42-inch LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and bidets.

This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Similar properties

Exterior
Sofitel Dubai Downtown
Downtown Dubai
  • Pool
  • Hot tub
  • Spa
  • Parking included
4.6 out of 5, Wonderful, 1,000 reviews
The price is CA $143
CA $183 total
includes taxes & fees
Jun 5 - Jun 6
Sofitel Dubai Downtown

Property amenities

Family friendly

  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: AED 160 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 42-inch LCD TV with cable/satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Check-in is 2 PM on December 31 to avoid temporary road closures.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 350.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AED 500 per night
  • A tax is imposed by the city: AED 20.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 20.00 for the first bedroom per night, and increases by AED 20.00 per night for each additional bedroom.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AED 160 per person
  • Airport shuttle fee: AED 400 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: AED 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

Property Registration Number 588614

We should mention

  • Pool access available from 7:00 AM to 7:00 PM.
  • One child 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Dubai Downtown Palace

Palace Downtown Dubai

Palace Dubai Downtown

Palace Hotel Dubai Downtown

Palace The Old Town Dubai

The Palace Old Town

The Palace The Old Town Hotel Dubai

Palace Downtown Dubai Hotel

Palace Downtown Hotel

The Palace Downtown Dubai

Palace Downtown Hotel

Hotel Palace Downtown Dubai

Dubai Palace Downtown Hotel

Hotel Palace Downtown

Palace Downtown Dubai

The Palace Downtown Dubai

Palace Hotel

Palace

Palace Downtown Hotel

Palace Downtown Dubai

Palace Downtown Hotel Dubai

Frequently asked questions

How close is Palace Downtown to the airport?

Palace Downtown is 9.5 mi (25-min drive) away from the Dubai Intl. Airport (DXB) airport, the closest popular airport to the property.

How much does it cost to stay at Palace Downtown?

As of Jun 2, 2026, prices found for a 1-night stay for 2 adults at Palace Downtown on Jul 1, 2026 start from CA $361, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Palace Downtown have an airport shuttle?

Palace Downtown offers an airport shuttle 24 hours a day, on request, for a charge of AED 400 per vehicle, one-way.

How close is Palace Downtown to the beach?

This hotel is 14.7 mi (27-min drive) from Marina Beach and 6.1 mi (18-min drive) from Jumeirah Beach. Don't forget your sunscreen!

Does Palace Downtown offer free breakfast?

Free breakfast isn’t provided at Palace Downtown, but buffet breakfast is offered for a fee of AED 160 per person. It's available every day from 6:30 AM to 10:00 AM.

Is there a casino at Palace Downtown?

No, there is no casino at this hotel.

What time is check-in at Palace Downtown?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Palace Downtown?

This hotel offers free self parking and valet parking.

Does Palace Downtown have a pool?

Palace Downtown features an outdoor pool and a children's pool. Guests can enjoy pool access from 7:00 AM to 7:00 PM.

Does Palace Downtown have a restaurant?

Yes, there is a restaurant on site.

Does Palace Downtown have a spa?

This hotel has a spa, which features aromatherapy, reflexology, and hydrotherapy.

How close is Palace Downtown to downtown Dubai?

Palace Downtown is 5.5 mi away from Dubai.

Palace Downtown Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 805 out of 1000 reviews
Rating 8 - Good. 123 out of 1000 reviews
Rating 6 - Okay. 36 out of 1000 reviews
Rating 4 - Poor. 12 out of 1000 reviews
Rating 2 - Terrible. 24 out of 1000 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Ranya

Liked: Cleanliness, property conditions & facilities
This is a very special hotel. The staff are incredible, the hotel itself is immaculate, and the location is perfect. Thank you so much for an unforgettable stay.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Shreya

Liked: Cleanliness, amenities, property conditions & facilities
The hotel’s location is just breathtaking. Staff was lovely and took care of everything really well. They even help us celebrate our anniversary and made our trip memorable. Had more than enough supply of amenities throughout our stay.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay!!!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Muhammad Sami

Liked: Cleanliness, property conditions & facilities
Location and service were great
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Farid

Liked: Cleanliness, staff & service
great location
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, clean, great service great location!!!
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Andrey

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Juan Pablo

Liked: Cleanliness, amenities, property conditions & facilities
Everything perfect
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Sheela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location and amazing and beautiful property!!
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Marija

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location - central to everything. Fantastic staff.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Nancy

Liked: Amenities
We loved our stay here. The breakfast was just amazing and the hotel was beautiful and exotic.
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Sheela

Liked: Cleanliness, amenities
Fantastic room and view and wonderful hotel!!
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Mohammed

Liked: Cleanliness, amenities, property conditions & facilities
Clean facilities and excellent service.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, excellent service everywhere, lovely breakfast selection, great location by the fountain/Burj Khalifa
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Luxurious! The room was spotless and the staff was exceptional. Perfect location. Loved the morning buffet.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Inderaj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean and spacious, great staff. Loved our stay. We took a fountain suite and room. A little lightly staffed at breakfast, otherwise everything was excellent.
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

NEEMA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel Great location
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Shady T

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, luxurious hotel.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was friendly and helpful. The hotel was beautiful. The location was superb
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Isao

Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed the fountain show from the room we stayed; the facilities were old but maintained properly. The staff were friendly and processed the check-in and -out.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Edward

Liked: Cleanliness, amenities, property conditions & facilities
The room was gorgeous, well appointed, clean, and had a nice view. The only issues were that the shower leaked water onto the bathroom floor creating a slipping concern, and the balcony was wonderful with nice furniture but there were a lot of mosquitoes. So we couldn’t use the balcony. All of the house keepers and the rest of the staff did an excellent job! Coffee and patisserie in the lobby was amazing, along with an outstanding buffet breakfast.
Stayed 6 nights in Feb 2026
Verified

8/10 Good

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Accommodating for a family of 4 with extra beds .
Stayed 3 nights in Nov 2025
Verified

2/10 Terrible

Sweta

Disliked: Cleanliness, amenities, property conditions & facilities
Horrible room condition , all four days and nights full of mosquito . Could not sleep one night also . Plus terrible room service experience on the first day
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is SO beautiful. It looks great, smells great, and the staff were AMAZING.
Stayed 2 nights in Aug 2025