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"I liked the cleanness the comfort of the room and privacy. What I didn’t like was that the remote on the tv wasn’t working and at times didn’t have ho ... " More

By a verified traveller on Mon 09 Dec 2019

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Hotel Description

3.5-star beachfront resort near Shawnee Mountain Ski Area

On the beach

You'll find Pocono Indian Museum and Great Bear Golf Club within 2 miles (3 km) of this resort. Shawnee Mountain Ski Area and Bushkill Falls are also within 6 miles (10 km).

Private beach, dining

This romantic resort features a private beach, a full-service spa, and a nightclub. Enjoy a meal from the restaurant and perks like free self parking and free WiFi. Enjoy the indoor pool and unwind at the poolside bar and bar/lounge.

Free WiFi, refrigerators

Featuring conveniences like sitting areas and refrigerators, the 189 guestrooms also offer free WiFi and TVs with cable channels. Other amenities include room service, coffee/tea makers, and phones.

Club Room, 1 King Bed, Lake View

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$178* Per night/room 3 Mar. - 4 Mar.

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

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Bed Count 1 King Bed Maximum Occupancy 2 Max

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Pocono Palace Resort ratings based on 14 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Pocono Palace Resort

Everyone (4) Couples (10) Family (1)
3 out of 5
I liked the cleanness the comfort of the room and privacy. What I didn’t like was that the remote on the tv wasn’t working and at times didn’t have hot water.

Posted by on 9 Dec. 2019

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Comment from Hotel Management

16 Dec. 2019 by Manager

W'ere disappointed you experienced some inconveniences during your visit, but happy your overall stay was enjoyable.

3 out of 5
I’d expect the room to be a little cleaner and updated when paying $400/night. Two wheels on the bed were broken. There were small pieces of trash in the dresser which needed cleaned out before I could put my clothes into it. The sink leaked water from the faucet and got all of my makeup wet. The pool in our room was awesome and the staff was friendly and helpful.

Posted by on 26 Aug. 2019

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Comment from Hotel Management

26 Aug. 2019 by Manager

We are incredibly disappointed that your in-suite experience did not match up to the many amazing experiences our guests typically have. We will be following up with the Housekeeping Manager regarding this and have them inspecting the suites for these specific concerns.

4 out of 5
It’s a little bit dated and the property is always fighting snow damage. But all in all a pleasant experience

Posted by on 7 Jul. 2019

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Comment from Hotel Management

8 Jul. 2019 by Manager

We're happy you had a pleasant experience and hope to see you again soon.

5 out of 5
The staff was great The resort was great I would definitely go back again and recommend to anyone

Posted by , from East Stroudsburg on 24 Jun. 2019

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Comment from Hotel Management

28 Jun. 2019 by Manager

We're humbled you love our staff so much- we aim to please! We appreciate the kind words and look forward to your next visit to our resort!

4 out of 5
We loved having our own pool in our room. The amenities were a little dated and needed better up keep.

Posted by on 19 May 2019

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Comment from Hotel Management

21 May 2019 by Manager

There's nothing quite like having a private pool in your suite and we're happy to see you enjoyed that!

3 out of 5
Check in was great. Room was good. Tv and outlets outdated. Trash outside everywhere. Bartender Friday night very rude. Only wine was barefoot which costs $8 a bottle but you charge $9 a small glass. Cheap wine is awful.

Posted by on 27 Mar. 2019

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Comment from Hotel Management

28 Mar. 2019 by Manager

We are sorry to learn you were disappointed with various aspects of your stay and will share this feedback with the F&B Manager and the Groundskeeping Director.

1 out of 5
The whole room was unsanitary. Dead ants in the bathroom. Live ants in the living room and shower. Hair in the shower and jacuzzi upon arrival. The toilet wobbled as I sat on it. The vanity light blew out and never got fixed. The bed was slanting down at the head. Jacuzzi jets were dirt stained. Insufficient lighting to get dressed. Front door looked like it was pryed open or kicked in. Broken and chipped mirrors. The phone did not work so we could not contact front desk. Hanging wires in the sauna. Broken air unit controls. Shower water got extremely hot if toilet was flushed simultaneously.

Posted by on 19 Mar. 2019

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Comment from Hotel Management

25 Mar. 2019 by Manager

We are very disappointed to read about the various inconveniences in your suite and have shared your feedback with the Housekeeping and Maintenance Managers to look further into. We apologize for the disappointment you experienced during your stay.

3 out of 5

Posted by on 18 Mar. 2019

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Comment from Hotel Management

1 Apr. 2019 by Manager

We're happy you had a nice stay. We hope to see you again soon and show you an even better experience.

4 out of 5

Nice romantic experience!

Pros: Nice suite! Great activities! Helpful personnel!
Nice experience! Great grounds! Jacuzzi had dirt particles despite cleaning it out a few times. Also ran out of hot water

Posted by on 23 Jul. 2017

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Comment from Hotel Management

26 Jul. 2017 by Manager

We truly appreciate the kind words about your stay. We're happy you enjoyed your suite, the activities, and our staff. We apologize for the inconveniences you dealt with and will share this feedback with our maintenance team.

3 out of 5

Too noisy at nights during night club

Pros: Amenities. The view of the rooms over looking the lake.
Cons: The noise at night was too much for us! Especially since nobody communicated to us that our room will be directly above the night club.
Location: Bushkill falls. Indian Museum. Best restaurants: Landmark and Inti Peruvian restaurants.
The amenities were great! The view was spectacular (e.g., rooms overlooking the lake). Location was great! There was a lot of noise at nights due to the nightclub... That was not restful for us... The front staff appeared to be too stressed and not happy. In one of our rooms, we had a ant infestation. Overall value of this resort is OK, but I will not recommend this resort.

Posted by , from King of Prussia, PA on 30 Aug. 2016

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Comment from Hotel Management

13 Sep. 2016 by Manager

We're happy you enjoyed the amenities we offered. The view from the suites are enjoyable. We're disappointed you wouldn't recommend our resort and suggest you try another one of the suites we offer.

All-inclusive Details

  • Food and beverage restrictions apply
  • Taxes included
  • Spa/beauty facilities and services not included
  • Buffet and à la carte dining
  • Gratuities included
  • Local beverages and soft drinks only
  • Additional gratuities accepted
  • All onsite activities, and facilities and equipment included
  • Airport transfers not included
  • Room service not included

Property Features

Step outside to unwind on the sand beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Pocono Palace Resort like a marina and a seasonal outdoor pool. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. This beach resort also offers a sauna and a fitness center. Free self parking is available. This 3.5-star East Stroudsburg resort is smoke free.

  • 1 floor
  • 189 guestrooms or units
  • Dining venue
  • Nightclub
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Allentown, PA (ABE-Lehigh Valley Intl.) (73.8 km / 45.8 mi)
  • Parking: Free self parking

Room Amenities

Pocono Palace Resort offers 189 air-conditioned accommodations, which are accessible via exterior corridors and feature complimentary toiletries. Accommodations offer separate sitting areas. Televisions come with cable channels. This East Stroudsburg resort provides complimentary wireless Internet access. Refrigerators and coffee/tea makers are provided. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Sitting area
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Housekeeping (daily)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Exterior corridor access
  • Climate control (air conditioning)

Food & Drink

Colosseum - This restaurant specializes in American cuisine and serves breakfast and dinner.

Room service (during limited hours) is available.

Spa Services

  • Body wraps
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:30 PM
  • Minimum check-in age is: 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Debit cards
  • Caters to adults only

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 27.25 per accommodation, per night

The resort fee includes:

  • Pool access
  • Health club access
  • Fitness center access
  • Sporting facilities or equipment
  • Partner property pool access
  • Shuttle service
  • Internet access
  • Phone calls
  • In-room coffee
  • Concierge/valet service
  • Self parking
  • Parking
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Pocono Palace East Stroudsburg
  • Pocono Palace Resort All Inclusive
  • Pocono Palace Resort All Inclusive East Stroudsburg
  • Pocono Palace Resort East Stroudsburg
  • Pocono Palace Resort
  • Pocono Palace
  • Pocono Palace Stroudsburg
  • Pocono Palace Resort Resort
  • Pocono Palace Resort East Stroudsburg
  • Pocono Palace Resort Resort East Stroudsburg

You should know

  • The seasonal pool will open in June and close in September.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.