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4.1 out of 5

"Everything is good. " More

By a verified traveller on Mon 13 Feb 2023

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Hotel Description

3-star hotel near Cielo Vista Mall

City center stay

Your stay at this Cielo Vista hotel places you within 2 miles (3 km) of Cielo Vista Mall and Bassett Place. Gene Roddenberry Planetarium and The Woodhouse Day Spa - El Paso are also within 2 miles (3 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 3 conference rooms, free WiFi in public areas, and express check-out. Enjoy the 24-hour gym and perks like free self parking.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $162* Per night/room 10 May - 11 May

Room, 1 King Bed, Accessible, Bathtub (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hilton Garden Inn El Paso Airport ratings based on 14 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn El Paso Airport

Everyone (6) Couples (4) Family (3)
5 out of 5
Everything is good.

Posted by , from CARLSBAD on 13 Feb. 2023

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Comment from Hotel Management

13 Feb. 2023 by General Manager

Dear Melissa, We are delighted to read the review of your stay at Hilton Garden Inn El Paso Airport. We strive to provide each guest a memorable experience combined with superior hospitality, and we are pleased that we accomplished this during your time with us. It was our pleasure hosting you, and we hope to see you again whenever you return to El Paso.Sincerely,Sabine WeigeltGeneral Manager

5 out of 5

Posted by on 9 Nov. 2022

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Comment from Hotel Management

12 Feb. 2023 by Sabine Weigelt General Manager

Dear David, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Hilton Garden Inn El Paso Airport, and we look forward to welcoming you again soon.Sincerely,Sabine WeigeltGeneral Manager

5 out of 5
Front desk staff very friendly and courteous. Room clean and comfortable. Very quiet.

Posted by , from ALAMOGORDO on 22 Oct. 2022

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Comment from Hotel Management

23 Oct. 2022 by General Manager

Dear Josefa,We are delighted to read the review of your stay at Hilton Garden Inn El Paso Airport. It's great to read you loved our well-appointed rooms and friendly front desk staff. We hope to have the pleasure of accommodating you again soon.Sincerely,Sabine WeigeltGeneral Manager

5 out of 5

Posted by on 28 Aug. 2022

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Comment from Hotel Management

5 Dec. 2022 by General Manager

Dear Jesus, Thank you so much for the perfect rating of your time at Hilton Garden Inn El Paso Airport. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Sincerely,Sabine Weigelt,General Manager

5 out of 5
Everything was very good, a little disappointed that we didn’t have recycling bins, something to consider in the near future.

Posted by on 30 May 2022

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Comment from Hotel Management

18 Jun. 2022 by General Manager

Gabrielle, we are delighted to read the review of your stay at Hilton Garden Inn El Paso Airport. We strive to provide each guest with a memorable experience combined with superior hospitality, and we are pleased that we accomplished this during your time with us. We also appreciate your kind suggestions. It was our pleasure hosting you, and we look forward to seeing you again whenever you return to the area. Sincerely, Sabine Weigelt, General Manager

1 out of 5
I made reservations at the Hilton Garden Inn El Paso Airport on 12/7/21 for two separate stays on 12/21 and 12/27. The rates and conditions were the same for both nights were identical. Tonight when we checked in a few minutes ago, the desk attendant refused to provide breakfast vouchers like we received on 12/21 and said we'd have to pay extra. I resent this bait and switch tactic. It is late and I am tired and hope you can help. Jeff

Posted by , from Fort Davis on 28 Dec. 2021

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Comment from Hotel Management

28 Dec. 2021 by Sabinew

Dear Jeff, Unfortunately, the reservation was booked without breakfast both times and you must have received vouchers on your first stay even though they shouldn't have been provided to you. The hotel offers a breakfast package rate as well.

4 out of 5
The property was nice and staff was friendly. What we did not like was that we had asked for daily housekeeping for the 3 days we were there - we got one day. Housekeeping is important to me. Also, did not like that there was not a free breakfast at the hotel. For these two reasons I don’t feel like I got total value for my money.

Posted by on 17 Aug. 2021

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Comment from Hotel Management

19 Aug. 2021 by General Manager

Thank you for choosing Hilton Garden Inn El Paso Airport. While you were pleased with our well-maintained property and friendly service, we regret your disappointment with our breakfast and housekeeping service. We appreciate your feedback and hope you will consider us again when you return to the area. Sincerely, Sabine Weigelt General Manager

4 out of 5

Posted by on 10 Aug. 2021

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5 out of 5
The hotel was very clean and the staff was most professional and welcoming

Posted by on 8 Feb. 2020

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Comment from Hotel Management

9 Feb. 2020 by General Manager

Thank you for choosing to stay with us. We strive to impress our guests by providing the cleanest hotel and most courteous service. Your comments are a delight to read and will encourage our team to keep up the great work. It was a pleasure having you at Hilton Garden Inn El Paso Airport, and we hope to see you again soon. Sincerely, Sabine Weigelt, General Manager

5 out of 5
Great Location to airport, Staff was very courteous and polite

Posted by on 8 Jul. 2019

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Comment from Hotel Management

8 Jul. 2019 by General Manager

We are happy you had an excellent stay at Hilton Garden Inn El Paso Airport. Thank you for sharing your excellent feedback regarding our airport location and friendly staff. We will enjoy passing your compliments to our team. It was a pleasure to host you, and we look forward to welcoming you again soon. Sincerely, Sabine Weigelt, General Manager

About the Hilton Garden Inn El Paso Airport

Location 6650 Gateway Blvd E, El Paso, TX 79915

Property Features

Hilton Garden Inn El Paso Airport offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 2917 square feet (271 square meters) and includes conference space. Barbecue grills, multilingual staff, and a fireplace in the lobby are also featured at the business-friendly Hilton Garden Inn El Paso Airport. Self parking is free. Smoking is allowed in designated areas at this 3-star El Paso hotel.

  • 1 building
  • 145 guestrooms or units
  • 4 levels
  • 2917 sq ft of conference space
  • 271 sq m of conference space
  • Built in 2011
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • BBQ grill(s)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access , High-speed internet access

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hilton Garden Inn El Paso Airport offers 145 accommodations with coffee/tea makers and bathrobes. Beds feature down comforters. 42-inch LCD televisions come with premium digital channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers. This El Paso hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Down blanket
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Desk chair

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 10:00 AM.

The Garden Grille and Bar - Onsite restaurant.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 3:00 AM

Special check-in instructions:

If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. Guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Car recommended
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guest stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • 0.62 percent destination fee will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 6.95–14.95 for adults, and USD 5.50–6.95 for children
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn El Paso Airport
  • Hilton Garden Inn Hotel El Paso Airport
  • Hilton Garden Inn El Paso Airport Hotel
  • Hilton Garn Inn El Paso Hotel
  • Hilton El Paso Airport El Paso
  • Hilton Garden Inn El Paso Airport Hotel
  • Hilton Garden Inn El Paso Airport El Paso
  • Hilton Garden Inn El Paso Airport Hotel El Paso

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.