2/10 Terrible
Jose
Travelled with partner
Jul 6, 2025
Liked: Property conditions & facilities
Disliked: Cleanliness
Honestly this trip was kind of a s*** show excuse my language but when arriving to the hotel room I originally got a suite entering the hotel room noticed that it was dirty the bed wasn't made nor clean, dirty towels in the bathroom, overall dirty. Went to go talk to the front desk they got me into another suite unfortunately the lights didn't work so we had to leave cuz we had a concert when we came back we found out that the door was not locking which if we knew it wasn't properly locking like it should we would notify at the front so that way our belongings could have been secured but they weren't went to the front desk to talk to him about that about 1:30 in the morning they had us move to another room. I'm grateful that they were able to put me in a room but it wasn't the original room that I decided to book they put me in a lesser value room which was nice but not what I originally wanted. So the next morning I go downstairs and I talk to them to ask to see if they can put us in a suite because that is what originally was purchased didn't get into his sweet until about 2:00 which is kind of annoying cuz it kind of ruined our whole day of going to the pool and actually enjoying ourselves but we ended up getting into our room finally and after that it was amazing but just the beginning 24 hours of being in a hotel was really the worst time I've ever experienced at any type of hotel.
Jose
Stayed 2 nights in Jul 2025
