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SureStay Hotel by Best Western Ottawa

2.5 star property
Ottawa guestrooms with free WiFi

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Photo gallery for SureStay Hotel by Best Western Ottawa

Lobby
Indoor pool
Exterior
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
Free daily continental breakfast
Reviews
7.8

Good

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • PoolPoolPool
  • Breakfast includedBreakfast includedBreakfast included
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • Air conditioningAir conditioningAir conditioning

Explore the area

Map
212 E 23rd Street, Ottawa, KS, 66067
  • Popular LocationRansom Memorial Gift Shop3 min drive
  • Popular LocationOld Depot Museum5 min drive
  • Popular LocationForest Park5 min drive
  • AirportKansas City, MO (MCI-Kansas City Intl.)68 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

In-room safe, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

In-room safe, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

In-room safe, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 2 Double Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Microwave

Standard Room, 1 King Bed, Non Smoking, Microwave

Standard Room, 1 King Bed, Non Smoking, Microwave

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

In-room safe, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Microwave

Standard Room, Multiple Beds, Non Smoking, Microwave

Standard Room, Multiple Beds, Non Smoking, Microwave

  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator

In-room safe, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 2 Double Beds, Non Smoking, Refrigerator

  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior
Comfort Inn Ottawa
Pool
Breakfast included
Parking included
Free WiFi
3.9 out of 5, Good, (260)
The price is CA $141
per night
CA $163 total
includes taxes & fees
15 May - 16 May
Comfort Inn Ottawa

About the area

Ottawa

In Ottawa .Stay at this Ottawa hotel and you'll be within 2 miles (3 km) of Ransom Memorial Gift Shop and 6 miles (10 km) of Old Depot Museum. Forest Park is within 6 miles (10 km) and Ransommemorial Hospital is within 20 miles (32 km).

What's nearby

  • Ransom Memorial Gift Shop - 3 min drive
  • Old Depot Museum - 5 min drive
  • Forest Park - 5 min drive
  • Baker University - 24 min drive
  • University of Kansas - 30 min drive

Getting around

  • Kansas City International Airport (MCI) - 69 min drive

Restaurants

  • Casey's General Store - 6 min drive
  • McDonald's - 4 min walk
  • Not Lost Brewing - 4 min drive
  • Starbucks - 12 min walk
  • Casey's General Store - 5 min drive

About this property

SureStay Hotel by Best Western Ottawa

Ottawa guestrooms with free WiFi
WiFi is free in public spaces. You'll find a business center on site. Free breakfast is available daily. SureStay Hotel by Best Western Ottawa also features an indoor pool, express check-out, and a front-desk safe. Self parking is free.

This Ottawa hotel is smoke free.

  • 52 guestrooms or units
  • Continental breakfast (free)
  • Business facilities
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • No smoking on site
SureStay Hotel by Best Western Ottawa offers 52 air-conditioned accommodations with safes and coffee/tea makers. 32-inch flat-screen televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include phones along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Languages

English

Property amenities

Family friendly

  • Cribs/infant beds (surcharge)
  • Indoor pool
  • Microwave
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM–9:30 AM

Things to do

  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch flat-screen TV
  • Premium channels
  • Satellite channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Cribs/infant beds (surcharge)
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per day
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 12.00 per night.
  • Cribs (infant beds) are available for USD 5.00 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: USD 1 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Crib (infant bed) fee: USD 5.00 per night
  • Rollaway bed fee: USD 12.00 per night
  • Administrative fee: USD 1.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, and cash. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Pool access available from 10:00 AM to 10:00 PM.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Ottawa
SureStay Ottawa
Ottawa Best Western
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SureStay Hotel Ottawa by Best Western
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Best Western Ottawa Inn
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SureStay Hotel by Best Western Ottawa Ottawa
SureStay Hotel by Best Western Ottawa Hotel Ottawa

SureStay Hotel by Best Western Ottawa Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 136 out of 439 reviews" "
Rating 8 - Good. 167 out of 439 reviews" "
Rating 6 - Okay. 74 out of 439 reviews" "
Rating 4 - Poor. 44 out of 439 reviews" "
Rating 2 - Terrible. 18 out of 439 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good pet-friendly hotel
Nice simple, pet-friendly, affordable hotel. Clean room, nice memory foam mattress. We were next door to some long term contract workers who were enjoying their one night off, but they were quiet by 10:30 and we slept well. Breakfast needs some help
Stayed 1 night in Nov 2023

6/10 Okay

Deb

Stayed 1 night in Nov 2023

2/10 Terrible

Ryan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
THE STAFF WERE EXCELLENT, VERY KIND AND COURTEOUS. THE REST OF THE EXPERIENCE FELT LIKE I WAS STAYING IN AN INNER CITY WITH WHAT LOOKED LIKED LONG TIME TENNANTS DOING WHATEVER THEY PLEASE AND MAKING THE PLACE FEEL LIKE A RUNDOWN APARTMENT COMPLEX. AGAIN THE STAFF WAS AMAZING BUT OWNERSHIP NEEDS TO CHANGE THEIR APPROACH ONTHE GUESTS THEY ACCEPT OF LEISURE TRAVELERS LIKE MYSELF WILL NEVER UTILIZE THE HOTEL FOR TRAVEL.
Stayed 3 nights in Nov 2023

4/10 Poor

Thomas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stay somewhere else
The gentleman at the front desk was very nice. We got to our room. There was bugs on the floor, hair in the corner of the room, Q-tips on the floor next to the nightstand, shower head was disgusting with mold and rust. Toilet paper holder and bath towel rack hanging from the wall.
Stayed 2 nights in Oct 2023

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very clean.
Stayed 1 night in Oct 2023

8/10 Good

Helen

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Good place for the price.
Very clean room with plenty of lights and plugs. Comfortable bed and lots of pillows. Minimal breakfast offerings compared to some other places I've been, but completely adequate. Friendly workers. Older building with a crack between door and wall, but door locked securely. I would stay here again.
Stayed 2 nights in Oct 2023

8/10 Good

Gina

Liked: Cleanliness, staff & service
This Best Western offered a comfortable bed and very clean room. It is a motel so if you are uncomfortable with doors opening to the outside, this property is not for you. Very friendly staff and nice basic breakfast.
Stayed 3 nights in Oct 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Below Average Stay
The property was rather run down. Noisy people in the parking lot. Loud refrigerator and air conditioner. Too expensive for the condition of the room.
Stayed 1 night in Oct 2023

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room but no indoor pool
The staff and our room was very nice!! You could see that it was clean and taken care of. The only thing I would say was a issue is that the pool had signs on saying out of order for repairs and it looked like it had become the storage area. There was a group of guys that were sleeping in there playing loud music and drinking all night
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023