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"It was ok. The bed was not comfortable. " More

By a verified traveller on Sun 16 May 2021

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Hotel Description

Hotel near Millcreek Mall in Erie

Close to airport

You'll be within half a mile (1 km) of Millcreek Mall and 2 miles (3 km) of Ambassador Banquet & Conference Center with a stay here. Presque Isle Downs and Casino and Waldameer Water World are also within 6 miles (10 km).

Business services

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Free self parking, a snack bar/deli, and a picnic area are also offered.

Free WiFi, kitchens

The 68 individually furnished guestrooms offer free WiFi and DVD players. Well-equipped kitchens come with refrigerators, stovetops, microwaves, and dishwashers. Weekly housekeeping is available.

Studio Suite, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$161* Per night/room 18 Jul. - 19 Jul.

Studio Suite, 1 Queen Bed, Accessible, Non Smoking (Hearing)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio Suite, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio Suite, 1 Queen Bed, Accessible, Non Smoking (HEARING)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Candlewood Suites Erie, an IHG Hotel ratings based on 3 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Candlewood Suites Erie, an IHG Hotel

Everyone (1) Couples (1) Family (2)
4 out of 5
It was ok. The bed was not comfortable.

Posted by on 16 May 2021

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Comment from Hotel Management

16 May 2021 by Matt

Thank you for your feedback.

1 out of 5
We were awoken by screaming and yelling at 1am. This continued for several hours even after a call to the front desk. Guests were unruly and uncontrollable and other guests were seen engaged in illegal activities. The hotel itself was in a nice location, close to the mall, however, the clientele was questionable and left us feeling unsafe especially after the police were called.

Posted by on 12 Oct. 2020

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Comment from Hotel Management

9 Nov. 2020 by Katie

I am sorry that you had an uncomfortable stay with us. When we do have guests that are not acting according to standards of the property and such, we do not hesitate to contact the police and have them removed for the sake of the rest of our guests. We do hope you come back to see us again.

3 out of 5
Signage to get into the property was non-existent when traveling east on route 99 or from Millcreek Mall. Someone wrote the wrong room number on our room card envelope, card did not work, it was re-authorized for that room and we walked into an already occupied room. One more trip to front desk to get the correct room number. Except for these problems the room was fine. Disappointed there was no breakfast included, which seems to be the standard, but first stay at a long term stay property so I understand. Only stayed one night but the kitchen included in the room would be perfect for a long stay.

Posted by on 27 Dec. 2019

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Comment from Hotel Management

29 Dec. 2019 by FD

Thank you for your response ! We do apologize that you had a hard time first checking in we want to also apologize that their was no breakfast and no good way to reach into our hotel. We are currently working on those problems and we hope to see you again !

About the Candlewood Suites Erie, an IHG Hotel

Location 2020 Edinboro Road, Erie, PA 16509

Property Features

Candlewood Suites Erie, an IHG Hotel offers its guests an indoor pool and a fitness center. There's a snack bar/deli on site. You'll find a 24-hour business center on site. Public spaces have free WiFi. The business-friendly Candlewood Suites Erie, an IHG Hotel also features barbecue grills, a picnic area, and complimentary newspapers in the lobby. Free self parking is available. This Erie hotel is smoke free.

  • 68 guestrooms or units
  • 4 levels
  • Deli
  • Business center (24 hours)
  • Self-service laundry
  • Front desk (24 hours)
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Kitchen
  • Snack bar/deli
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Erie, PA (ERI-Erie Intl.) (12.4 km / 7.7 mi)
  • Train station: Erie Station (9.4 km / 5.9 mi)
  • Parking: Free self parking

Room Amenities

Candlewood Suites Erie, an IHG Hotel offers 68 accommodations with DVD players and complimentary newspapers. Each accommodation is individually furnished. 42-inch flat-screen televisions come with premium satellite channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. This Erie hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided weekly.

  • In-room kitchen
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Housekeeping (weekly)
  • Newspapers (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Unique furnishings
  • Connecting rooms available
  • Wheelchair accessible

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. The host will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per accommodation, per stay, plus a deposit of USD 150.00 per stay
  • Maximum 2 per room (weight limit: 80 lbs)
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Host will greet you
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 150.00 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Candlewood Suites Erie Hotel
  • Candlewood Suites Erie
  • Candlewood Suites Erie
  • Candlewood Suites Erie, An Ihg
  • Candlewood Suites Erie, an IHG Hotel Erie
  • Candlewood Suites Erie, an IHG Hotel Hotel
  • Candlewood Suites Erie, an IHG Hotel Hotel Erie

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.