6/10 Okay
David M.
20 May 2024
Smelly bathroom
It is a large apartment with good furnishings. The beds were comfortable. The neighborhood is nice with many good reaturants. It's a 20-25 minute walk to the main attractions.
We couldn't figure out why all the apartment windows were open when we arrived as it was raining and on the cold side. After we closed everything we noticed the smell. Unfortunatley one of the bathrooms had a backed up shower which cause sewer gas to fill the apartment and made the bathroom unusable. This caused us to stay in our bedrooms most of the time with our doors closed. When we contacted the landlord, he told us to deal with it by contacting the maintainance people. We had many activities planned because it was our vacation. We declined to stay in the apartment waiting for maintainance people, and asked the landlord to deal with the problem. We contacted the landlord many times, but nothing happened until we contacted VRBO and they got involved directly. The problem was fixed by the fifth day of our six day stay. The host refused to offer any discount on the stay because he said sewer gas was a common problem in Florence.
David M.
Stayed 6 nights in Apr 2024