2/10 Terrible
Pamela F.
Sep 8, 2025
Disliked: Cleanliness
This property was a complete disappointment. From the start, the entrance and patio one of the main reasons I booked were dirty and dusty, clearly not cleaned for weeks. The pool was also filthy, the floor needed vacuuming, and I ended up sweeping floors, wiping couches, and putting things in order myself. I was charged extra for heated pool nights, yet the pump was broken and not fixed until the very end of the stay. When the pool technician finally came, he admitted, “Yes, I see they forgot to clean it. I will ask if I can clean it for you.”The biggest issue was the master bathroom. After the first showers, there was no running water at all—no shower, no faucets, and no toilet. We had to share other bathrooms, and I even used pots of water just to shower. It was unacceptable.To make matters worse, the property coordinator falsely claimed the home had been cleaned that morning and sent outdated photos from years ago. This was dishonest and insulting. She even blamed it on the rain. Overall, the property did not match the pictures or description, and the experience was one of the worst I’ve ever had. I felt misled, overcharged, and robbed of the vacation I was promised. I would never rent from them again, and because of this experience. A true disappointment from VRBO. I have a video showing master bathroom with no running water and toilet function, and I’m happy to share if anyone wants confirmation. This property is advertised as a house but it's a total scam.
Pamela F.
Stayed 2 nights in Aug 2025