Very unique first time dealing with a virtual associate, check-in and out went smoothly. However, I was not told that you would be holding $100 on my account for incidentals, and I was charged twice for a one night stay. My account was not credited for several days after my visit, Room was very clean. However, other than seeing the laundry staff, no one else was available. I specifically asked for a room with a bath, only to find out there was no plug for the tub. Tried to reach staff on the zero number that was provided, after five tries over a period of time I finally gave up. So having service staff available 24 ours is not the case. Only other comment is the outside appearance. There’s no signage on the building, and I drove right past it, looks rundown. However, I would stay there again.