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Hey Lou Hotel Frankfurt Airport

3-star guestrooms with free WiFi

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Photo gallery for Hey Lou Hotel Frankfurt Airport

Daily buffet breakfast (EUR 19.95 per person)
Family Room
Restaurant
Reception
Electric vehicle charging station

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Isarstrasse 2, Kelsterbach, HE, 65451
  • Place, Taunus Nature Park
    ‪5 min walk‬
  • Place, Monchhofkapelle
    ‪6 min walk‬
  • Place, Macao Casin
    ‪10 min walk‬
  • Airport, Frankfurt (FRA-Frankfurt Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(25 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

View all photos for Standard Double Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Double Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(34 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, 2 Twin Beds, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Twin Room, 2 Twin Beds, Non Smoking

8.8 out of 10
Excellent
(15 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Single Room, 1 Twin Bed, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Single Room, 1 Twin Bed, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room

Family Room

Family Room

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Single Room

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Single Room

  • Sleeps 1

View all photos for Business King Room - Non-Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Business King Room - Non-Smoking

  • Sleeps 2

View all photos for Standard King Room - Non-Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard King Room - Non-Smoking

  • Sleeps 2

View all photos for Business Room, 2 Twin Beds, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Business Room, 2 Twin Beds, Non Smoking

  • Sleeps 2

View all photos for Standard Room with Two Single Beds-Non-Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room with Two Single Beds-Non-Smoking

  • Sleeps 2

View all photos for Family Room-Non-Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Family Room-Non-Smoking

  • Sleeps 4

View all photos for Business Single Room

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Business Single Room

  • Sleeps 1

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About the area

Kelsterbach

On river.At this Kelsterbach hotel, you'll be within 6 miles (10 km) of The Squaire and 12 miles (20 km) of Jahrhunderthalle. Deutsche Bank Park is within 12 miles (20 km) and Financial District is within 16 miles (25 km).

What's nearby

  • Taunus Nature Park - 5 min walk - 0.4 km
  • Monchhofkapelle - 6 min walk - 0.5 km
  • Macao Casin - 10 min walk - 0.9 km
  • Wasserwerk Hattersheim - 15 min drive - 8.1 km
  • Frankfurt Trade Fair - 16 min drive - 21.6 km

Getting around

  • Kelsterbach S-Bahn - 6 min drive
  • Frankfurt am Main Flughafen Regional Station - 8 min drive
  • Frankfurt Airport (FRA) - 14 min drive

Restaurants

  • ‪Hotel NH Frankfurt Airport West - ‬5 min drive
  • ‪WasserCraftWerk - ‬1 min walk
  • ‪Kaizen Fine Asian - ‬6 min drive
  • ‪Pane & Vino - ‬15 min drive
  • ‪Schützenhaus - ‬5 min drive

About this property

Hey Lou Hotel Frankfurt Airport

3-star guestrooms with free WiFi
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and 4 meeting rooms.

WiFi is free in public spaces. Event space at this hotel measures 1421 square feet (132 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Hey Lou Hotel Frankfurt Airport. A roundtrip airport shuttle is free (available on request). Parking is available for a fee.

This 3-star Kelsterbach hotel is smoke free.

  • 1 building
  • 234 guestrooms or units
  • 6 levels
  • Meeting rooms
  • 1421 sq ft of conference space
  • 132 sq m of conference space
  • Built in 2017
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Garden
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hey Lou Hotel Frankfurt Airport offers 234 air-conditioned accommodations with hair dryers and complimentary toiletries. Cable television is provided. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided on request.

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Property amenities

Family friendly

  • Children's games
  • Soundproofed rooms
  • Travel crib

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free roundtrip airport shuttle from 6:00 AM to 10:30 PM at scheduled times and on request
  • Self parking on site (EUR 15 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:30 AM to 10:00 AM on weekends; EUR 19.95 for adults and EUR 9.95 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle cleaning area
  • Bicycle repair station
  • Bicycle storage
  • Bicycle tours
  • Hiking/biking trails

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Accessible airport shuttle
  • Area rugs in room
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 19.95 per pet, per night
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 19.95 for adults and EUR 9.95 for children
  • Self parking fee: EUR 15.00 per day
  • Pet fee: EUR 19.95 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Hotel Frankfurt Airport West Kelsterbach
Comfort Frankfurt Airport West Kelsterbach
Comfort Frankfurt Airport West
Comfort Frankfurt West

Hey Lou Hotel Frankfurt Airport Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 417 out of 929 reviews
Rating 8 - Good. 309 out of 929 reviews
Rating 6 - Okay. 121 out of 929 reviews
Rating 4 - Poor. 46 out of 929 reviews
Rating 2 - Terrible. 36 out of 929 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Owen

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was quite hot with no air conditioning and very little ventilation from the open window.
Stayed 1 night in Dec 2025

8/10 Good

Brandy, Tomball

Stayed 1 night in Nov 2025

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was great. Really nice bathroom.
Stayed 1 night in Oct 2025

10/10 Excellent

Stephany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Dec 2025

8/10 Good

Marisela

Liked: Amenities, property conditions & facilities
All the stuff including the bartender and servers for very polite and accommodating.
Stayed 1 night in Nov 2025

10/10 Excellent

Quincy

Liked: Cleanliness, amenities, property conditions & facilities
Convenient. Nice facility
Stayed 1 night in Nov 2025

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
The shuttle was n I ce to gave but the driver didn't bother to store our luggage was very difficult to keep it from moving all around the bus. It made everyone uncomfortable.
Stayed 2 nights in Oct 2025

8/10 Good

Geoffrey

Liked: Cleanliness, amenities, property conditions & facilities
Very good small room. Great price. Very clean and new. Excellent breakfast. Kiosk for check-in was glitchy. Thermostat adjustment was not intuitive (no direct temperature setting) and air was very dry.
Stayed 1 night in Nov 2025

10/10 Excellent

Alex

Stayed 1 night in Nov 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities
Great room
Stayed 1 night in Nov 2025

8/10 Good

Katie

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The food was amazing. Great job Chef!
Stayed 1 night in Nov 2025

10/10 Excellent

Michael

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean. Opening the window kept it cool in there for our stay. On the last day we were there they were doing plumbing work and you could smell it in the rooms. It was horrible. That was our only complaint. We go back to stay next week for our flight back to the states hopefully they’re finished by then.
Stayed 2 nights in Nov 2025

2/10 Terrible

Maroun El

They chaeged me 24 euros after we left for no reason
Stayed 1 night in Nov 2025

8/10 Good

NIDA T, box elder

Stayed 1 night in Nov 2025

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room extremely clean. We used the shuttle to return to hotel after dropping rental car and to go to the airport the next morning, both trips were easy. Room was a little warm for our taste.
Stayed 1 night in Oct 2025

10/10 Excellent

Rahel

Liked: Property conditions & facilities
Disliked: Staff & service
A good hotel. To much automated and not enough people help.
Stayed 1 night in Oct 2025

6/10 Okay

BIlly

Stayed 1 night in Oct 2025

10/10 Excellent

Sallie

Liked: Cleanliness, property conditions & facilities, room comfort
Shuttle was there early and waiting but, considering it is an airport shuttle, there was very little room for luggage. I suggest you board early. Other than that, stay was perfect for an overnight before flying home. The hotel is in an industrial area so I wouldn’t recommend it for a vacation stay.
Stayed 1 night in Oct 2025

2/10 Terrible

Roberta

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When we got to our Family room, lare arrival and very tired. My daughters bed had various hair on her sheets. No phone to call down to advise anyone, so she slept on top of the duvet. Next morning we left every early. When we got back to the room late, the room had not been cleaned. When to the lobby and compained, dirty sheets, no clean towells, shower head had fallen off and the bathroom smelled disgusting, like the sewer had backed up. We put a towel along the bathroom door, as it was nauseating. We were NOT going to change rooms because it was late and had a early departure. Around midnight our bathroom started to smell also. Unbelievable. We were unable to catch the 630 shuttle but the driver never came i n to say he was there to everyone . We took a cab 36 euros. Also the carpet in our adjoining rooms were filthy with stains and the air conditioner did not work, as an air conditioner should. Throughly disgusting from the start to the end!!!
Stayed 2 nights in Oct 2025

6/10 Okay

James, Saskatoon

Business traveller
Liked: Cleanliness, property conditions & facilities
Airport shuttle on time. You get what you pay for (but no more). Shower was hot and responsive but the complimentary shampoo had run out. The onsite restaurant offered multiple choices but my staple burger was so greasy I couldn't eat it all.
Stayed 1 night in Oct 2025

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This is a great short stay hotel for those coming in and out of Frankfurt. It has what we needed to get a good nights sleep before flying out. And the dinner we had in the restaurant was great. Would like to see more staff in the kitchen, as they seemed really over-worked and stressed out (doing too many jobs at once), but this is meant to be a "self-serve" hotel so limited staff is the point. I did not mind the self-check in system, and the woman in the front was overly helpful (not a bad thing). She went out of her way for us, and I appreciated that. I would not stay here for more than a single night, as there is NOTHING around it. But, for some rest after (or before) a flight...give it a go.
Stayed 1 night in Oct 2025

8/10 Good

Thomas

Travelled with family
Liked: Staff & service
Check in was different as we had to check our selves in. The room was hot, the A/C was not cooling down the room. I moved a night stand and a silver fish came darting out. Small tight room. Bathroom was nice.
Stayed 1 night in Oct 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very punctual
Stayed 1 night in Oct 2025

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
The ala carte diner was excellent as was the buffet breakfast, it was a bonus having the shuttle, it's too bad the driver would not load our luggagin the storage area, havin all that luggage on the bus itself, was bad, the rooms modern , bathroom 5 *****, wonderful shower experience
Stayed 2 nights in Oct 2025

8/10 Good

May

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not really
Stayed 1 night in Oct 2025