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Hey Lou Hotel Frankfurt Airport

Kelsterbach guestrooms with free WiFi

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Photo gallery for Hey Lou Hotel Frankfurt Airport

Standard Single Room, 1 Single Bed, Non Smoking
Reception
Exterior
Bicycling
Dinner served, Regional cuisine, garden views

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Bar
  • Air conditioning
  • 24/7 front desk
  • Parking available

Explore the area

Map
Isarstrasse 2, Kelsterbach, HE, 65451
  • The Squaire
    ‪6 min drive‬
  • Deutsche Bank Park
    ‪10 min drive‬
  • Jahrhunderthalle
    ‪13 min drive‬
  • Frankfurt (FRA-Frankfurt Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

  • 18 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Standard Twin Room, 2 Single Beds, Non Smoking

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Standard Twin Room, 2 Single Beds, Non Smoking

  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Standard Double Room, 1 King Bed, Non Smoking

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Single Room, 1 Single Bed, Non Smoking

Standard Single Room, 1 Single Bed, Non Smoking

Standard Single Room, 1 Single Bed, Non Smoking

  • 18 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Family Room

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

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About the area

Kelsterbach

On river.At this Kelsterbach hotel, you'll be within 6 miles (10 km) of The Squaire and 12 miles (20 km) of Deutsche Bank Park. Financial District and Jahrhunderthalle are within 16 miles (25 km).

What's nearby

  • The Squaire - 6 min drive - 9.2 km
  • Gateway Gardens - 6 min drive - 10.9 km
  • Deutsche Bank Park - 10 min drive - 17.6 km
  • Jahrhunderthalle - 13 min drive - 19.8 km
  • Frankfurt Trade Fair - 13 min drive - 21.0 km

Getting around

  • Kelsterbach S-Bahn - 6 min drive
  • Frankfurt am Main Flughafen Regional Station - 8 min drive
  • Frankfurt Airport (FRA) - 9 min drive

Restaurants

  • ‪Congresium Conference&Event Center - ‬8 min walk
  • ‪Uferbar - ‬18 min drive
  • ‪WasserCraftWerk - ‬1 min walk
  • ‪NH Frankfurt Airport West - ‬5 min drive
  • ‪Schützenhaus - ‬5 min drive

About this property

Hey Lou Hotel Frankfurt Airport

Kelsterbach guestrooms with free WiFi
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and 4 meeting rooms.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 1421 square feet (132 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Hey Lou Hotel Frankfurt Airport. A roundtrip airport shuttle is free (available on request). Parking is available for a fee.

This Kelsterbach hotel is smoke free.

  • 1 building
  • 234 guestrooms or units
  • 6 levels
  • Meeting rooms
  • 1421 sq ft of conference space
  • 132 sq m of conference space
  • Built in 2017
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hey Lou Hotel Frankfurt Airport offers 234 air-conditioned accommodations with complimentary bottled water and hair dryers. Cable television is provided. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Languages

Dutch, English, French, German, Italian, Portuguese, Romanian, Serbian, Spanish, Turkish

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Property amenities

Family friendly

  • Children's games
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free roundtrip airport shuttle from 6:00 AM to 10:30 PM at scheduled times and on request
  • Self parking on site (EUR 15 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 19.95 for adults and EUR 9.95 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle cleaning area
  • Bicycle repair station
  • Bicycle storage
  • Bicycle tours
  • Hiking/biking trails

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Accessible airport shuttle
  • Area rugs in room
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 19.95 per pet, per night
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 19.95 for adults and EUR 9.95 for children
  • Self parking fee: EUR 15.00 per day
  • Pet fee: EUR 19.95 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Hotel Frankfurt Airport West Kelsterbach
Comfort Frankfurt Airport West Kelsterbach
Comfort Frankfurt Airport West
Comfort Frankfurt West

Hey Lou Hotel Frankfurt Airport Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 347 out of 788 reviews
Rating 8 - Good. 268 out of 788 reviews
Rating 6 - Okay. 104 out of 788 reviews
Rating 4 - Poor. 42 out of 788 reviews
Rating 2 - Terrible. 27 out of 788 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

BRADLEY, DOWNSVILLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time i used the self check in. Found it easy and hassle free. Staff in the restaurant were very friendly. While the room was small, for single night waiting for a flight, was comfortable enough.
Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Stayed 1 night in Mar 2025

10/10 Excellent

Karen, Gig Harbor

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay in Rothenburg - Germany. My husband and I celebrated our 38th wedding anniversary and the host made our welcome so beautiful. Highly recommend this property for a clean, safe, and comfortable stay in a very romantic city.
Stayed 1 night in Feb 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
We like it
Stayed 1 night in Mar 2025

10/10 Excellent

Sami

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place to stay
Stayed 1 night in Feb 2025

10/10 Excellent

Tatianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Malalay

Stayed 1 night in Feb 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient, shuttle, onsite restaurant and brewery

This was a true find…1/2 hour from airport with an hourly shuttle bus, clean room with a comfy bed, but the best was the onsite restaurant (necessary, because there is nothing around) and craft brewery, open late.
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel for the money

I stay here everytime I have a layover in Frankfurt. Hotel shuttle is great. Food is great. Just book it.
Stayed 1 night in Feb 2025

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Terrible location, poor service, inconvenient bus

The room is average quality and comfort, although slightly more spacious than you would expect for the price. The bathroom is slightly above average. Those are the only positives. The hotel is located in an industrial estate ~20 mins from the airport. A free shuttle bus is provided but only in the morning and evenings. You may be waiting up to 60 mins for the shuttle bus if you are unlucky with timing. The only option for food is the hotel restaurant which was acceptable but not great. The service from the hotel and restaurant staff was very poor and soured my experience. You should only consider this hotel if you are arriving on an evening flight, have only a single night layover, and the price is significantly cheaper than other alternatives. I had a 2 day layover and chose this hotel because of the positive rating - this was a mistake. Due to the lack of amenities nearby, I was forced to plan my days' activities around the shuttle bus schedule, which does not run between 10:30am and 4:20pm. Furthermore the last bus from the airport is at 10:20pm, so if you have a late arrival you will be forced to take a taxi to the hotel - and the restaurant would already be closed so your only food options will be a vending machine in the lobby.
Stayed 3 nights in Feb 2025

10/10 Excellent

Ran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

J

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Elmar

Business traveller
Liked: Property conditions & facilities, room comfort
Great hotel at an affordable rate.
Stayed 1 night in Jan 2025

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We truly enjoyed our stay. It had to be simple, refreshing and good. It was all that.
Stayed 1 night in Jan 2025

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

People Would Make the Process Better

The personless check in was not enjoyable at all. Best to warn potential guests that the check in process will be what it is.
Stayed 1 night in Jan 2025

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing nearby. But very nice facility. Limited shuttle hours.
Stayed 1 night in Jan 2025

10/10 Excellent

Samira

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Neil richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel Nice people,very clean and pleasant
Stayed 1 night in Dec 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was facing a 12-hour layover at the airport and this comfortable hotel was the perfect solution. It’s quiet, modern and clean, affordable and they offer a free shuttle (limited hours, so check your schedule).
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Leroy

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort

A very unpleasant experience.

I stayed for 3 nights at the hotel during a business trip to Kelsterbach. On the first night, I jumped into the bed and felt something crawling on me. I notice there were bugs in the bed. I went to complain at reception and was told there were no available rooms so I could not switch rooms. There was no offer to deal with the bugs in my bed. I had to strip the bed myself and kill 6 bugs before remaking it. I was unable to get any sleep that night. The next day my room was changed and the rest on my trip was pleasant.
Stayed 3 nights in Dec 2024

10/10 Excellent

patrizia

Stayed 1 night in Nov 2024

6/10 Okay

Brad

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Ok stay

One of the front desk employees was helpful although overwhelmed at check in. Another employee basically ignored everyone
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great overnite travel option

Comfortable, easy, and quiet
Stayed 1 night in Nov 2024

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place with shuttle to / from airport

Perfect place to stay close to Frankfurt airport Great shuttle service
Stayed 1 night in Nov 2024