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Mercure Hotel Kaiserhof Frankfurt City Center

Hotel near Frankfurt Trade Fair, connected to a rail/subway station in Frankfurt

Photo gallery for Mercure Hotel Kaiserhof Frankfurt City Center

Exterior
Premium bedding, down comforters, minibar, in-room safe
Lobby
Restaurant
Front of property

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Room service
  • Air conditioning

Explore the area

Map
Kaiserstr. 62, Frankfurt, HE, 60329
  • Alte Oper
    ‪12 min walk‬
  • Römerberg
    ‪14 min walk‬
  • Frankfurt Christmas Market
    ‪14 min walk‬
  • Frankfurt (FRA-Frankfurt Intl.)
    ‪10 min drive‬

Room options

View all photos for Superior Double Room, 1 Double Bed

Premium bedding, down comforters, minibar, in-room safe

Superior Double Room, 1 Double Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Suite, 1 Double Bed

Privilege, Suite, 1 Double Bed

Privilege, Suite, 1 Double Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 49 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

9.0 out of 10
Wonderful
(6 reviews)
  • 20 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Privilege, Twin Room, Multiple Beds

Privilege, Twin Room, Multiple Beds

Privilege, Twin Room, Multiple Beds

  • 28 sq m
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Superior Room, 2 Single Beds

Premium bedding, down comforters, minibar, in-room safe

Superior Room, 2 Single Beds

8.0 out of 10
Very good
(1 review)
  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

9.2 out of 10
Wonderful
(18 reviews)
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

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About the area

Frankfurt

Heart of Frankfurt.Within a 15-minute walk of this Bahnhofsviertel hotel, you'll find Main Tower and Frankfurt Christmas Market. Kaiserstrasse and Financial District are also within half a mile (1 km).

What's nearby

  • Main Tower - 9 min walk - 0.8 km
  • Alte Oper - 12 min walk - 1.1 km
  • Römerberg - 14 min walk - 1.2 km
  • Frankfurt Christmas Market - 14 min walk - 1.2 km
  • Frankfurt Trade Fair - 15 min walk - 1.3 km

Getting around

  • Frankfurt (ZRB-Frankfurt Central Train Station) - 3 min walk
  • Central Station Tram Stop - 3 min walk
  • Frankfurt Airport (FRA) - 24 min drive

Restaurants

  • ‪Der Fette Bulle - ‬1 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Mosel-Eck - ‬2 min walk
  • ‪Kakadu - ‬1 min walk
  • ‪eatDOORI - ‬1 min walk

About this property

Mercure Hotel Kaiserhof Frankfurt City Center

Hotel near Frankfurt Trade Fair, connected to a rail/subway station in Frankfurt
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business center and 8 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. A fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Mercure Hotel Kaiserhof Frankfurt City Center. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this Frankfurt hotel.

  • 1 building
  • 106 guestrooms or units
  • 7 levels
  • Meeting rooms
  • 3229 sq ft of conference space
  • Built in 1980
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
Mercure Hotel Kaiserhof Frankfurt City Center offers 106 accommodations with tablet computers and minibars. Beds feature down comforters and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, designer toiletries, toilets with an electronic bidet, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

Arabic, English, Farsi, German, Italian, Spanish, Turkish

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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (EUR 22 per day)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 23 per person
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Gym
  • Shopping
  • TV in common areas

Room amenities

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • Tablet computer

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Toilet with electronic bidet
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 23 per person
  • Self parking fee: EUR 22 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards, and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Property Registration Number DE277083211

We should mention

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Kaiserhof Frankfurt City Center
Mercure Hotel Frankfurt City Center
Mercure Hotel Kaiserhof
Mercure Hotel Kaiserhof Frankfurt City Center
Mercure Kaiserhof
Mercure Kaiserhof Frankfurt City Center
Mercure Hotel Kaiserhof Frankfurt City Frankfurt
Mercure Hotel Kaiserhof Frankfurt City Center Hotel
Mercure Hotel Kaiserhof Frankfurt City Center Frankfurt
Mercure Hotel Kaiserhof Frankfurt City Center Hotel Frankfurt

Mercure Hotel Kaiserhof Frankfurt City Center Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 333 out of 1000 reviews
Rating 8 - Good. 426 out of 1000 reviews
Rating 6 - Okay. 137 out of 1000 reviews
Rating 4 - Poor. 61 out of 1000 reviews
Rating 2 - Terrible. 43 out of 1000 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Hong Jian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The housekeeping was not every day. You need to request housekeeping daily.
Stayed 4 nights in Mar 2025

8/10 Good

Adem, Beverly Hills

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern hotel .Reasonable price ,Good connections to Main train station ( 100 m walk) ..Free internet ,Books ,good breakfast .Around lot of restaurants ,shops,markets Neighbourhood not very Good .
Stayed 3 nights in Mar 2025

10/10 Excellent

Chinweike, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel close to the train station
Stayed 2 nights in Mar 2025

8/10 Good

Robin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
was double charged. slow resolution
Stayed 1 night in Mar 2025

2/10 Terrible

Andrew

Business traveller
Disliked: Staff & service, property conditions & facilities
I wouldn’t stay here again. Bar and restaurant constantly closed. Staff not helpful. Rooms boiling hot and unable to turn down properly. The beds are seriously uncomfy. 2 singles pushed together that slide apart. Pillows shocking. All in all, not good for a mercure.
Stayed 2 nights in Mar 2025

10/10 Excellent

Gordon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, close to station
Stayed 1 night in Mar 2025

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Emily

Stayed 3 nights in Dec 2024

8/10 Good

Ciarán

Liked: Cleanliness, staff & service, room comfort

Frankfurt 2025

Well located hotel close to the train station, but the Main Street is not the best. The rooms are fine and the hotel is secure with restricted access from the lobby.
Stayed 1 night in Feb 2025

10/10 Excellent

Salve Grace

Stayed 1 night in Jan 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Nadine

Liked: Cleanliness, staff & service
Well located to the train station, this hotel is a step up from the usual mid-priced business hotel. The staff is friendly and the rooms are spacious and modern with complimentary water, coffee, and tea. The neighborhood is a little creepy at night with a lot of people hanging around in the street. Also they take a 150 euro deposit when you check in, which seems rather extreme b
Stayed 2 nights in Jan 2025

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay at this hotel, comfortable bed and clean room. The area around the hotel is a bit rough, and they take a room deposit that’s higher than the room rate which is a bit odd. Good for an overnighter while travelling though.
Stayed 1 night in Jan 2025

8/10 Good

Gavin

Stayed 2 nights in Dec 2024

2/10 Terrible

John

Stayed 2 nights in Dec 2024

10/10 Excellent

Stefo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable and quality location.
Stayed 3 nights in Dec 2024

8/10 Good

Paula

Stayed 7 nights in Oct 2024

6/10 Okay

Rob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible street

The local area was full of homeless persons and frequent drug users. Not suitable for everyone.
Stayed 3 nights in Nov 2024

10/10 Excellent

Wendy, Sacramento

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location walking distance from the HbF (main train station). My hotel room #310 was comfortable and clean and nicely decorated. It also had a refrigerator, water cooker, and a coffee pot (that I could not get to function). I also could not find the light switch for the desk lamp and the ceiling light - I tried all light switches, and they did not turn on. I also could not figure out how to use the wall mounted "do not disturb" light. The hotel overall seemed well cared for and clean and safe. I would gladly stay here again.
Stayed 2 nights in Oct 2024

8/10 Good

FREDY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel limpio, bien ubicado, habitaciones cómodas, staff atento! Y super precio comparado con hoteles de la zona. Lo recomiendo ampliamente
Stayed 1 night in Oct 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying at this Mercure Hotel for at least the last 12 years. If I was not satisfied I would not keep returning.
Stayed 20 nights in Sep 2024

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. The infused water was delicious!
Stayed 1 night in Oct 2024

6/10 Okay

Ali

Business traveller
Liked: Cleanliness
Stayed 5 nights in Sep 2024

4/10 Poor

michael

Stayed 1 night in Sep 2024

8/10 Good

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, pity about the riskiness surrounding it.
Stayed 2 nights in Sep 2024