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4.0 out of 5

"We stayed here the night before our departure home after 2 weeks in Europe. It was an excellent, conveniently located hotel with a beautiful room and ... " More

By a verified traveller on Wed 19 Jul 2017

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Hotel Description

4.5-star luxury hotel near Frankfurt Trade Fair

Heart of Frankfurt

Within a 15-minute walk of this Bahnhofsviertel hotel, you'll find Frankfurt Trade Fair and Romerberg. Maintower and Staedel Museum are also within half a mile (1 km).

Business services

This hotel features a 24-hour health club and a bar/lounge. Traveling on business? Take advantage of the 8 conference rooms, as well as the business center and free WiFi in public areas. Self parking, a snack bar/deli, and express check-in are also offered.

Tablet computers, free WiFi

The 106 soundproofed guestrooms offer free WiFi and tablet computers. Flat-screen TVs come with satellite channels, and other amenities include minibars and room service.

Standard Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
C$134* Per night/room 3 Sep. - 4 Sep.

Premium Suite, 1 Double Bed (Privilege)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Privilege, Twin Room, Multiple Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Mercure Hotel Kaiserhof Frankfurt City Center ratings based on 3 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Mercure Hotel Kaiserhof Frankfurt City Center

Everyone (2)
4 out of 5

Great hotel near train station

Pros: The staff was very helpful and the room was wonderfully comfortable and spacious.
Cons: Other than the out of service elevator, nothing needs to be improved.
Location: Very close to the train station (2 blocks) in a mixed urban neighborhood
We stayed here the night before our departure home after 2 weeks in Europe. It was an excellent, conveniently located hotel with a beautiful room and wonderful staff. In addition to construction on the neighboring property/lot, the elevator was not working. These were the only inconveniences we experienced.

Posted by , from Pittsburgh, PA on 19 Jul. 2017

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4 out of 5

Great location!

Great location. Close to train station and lots of miscellaneous shops. Bad neighborhood at night, but still save. Allana (spelling!) was great, excellent customers service skills. My flight landed early and she was very helpful to accommodate an early check-in to my room. Will definitely stay again when in Frankfurt.

Posted by , from Wichita on 18 Jul. 2016

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4 out of 5

The hotel staff were very helpful

Pros: Free Internet, good walking location to sights
Cons: not most desireable area but not unsafe
This hotel is located in a "Red Light" district but we never felt threatened or unsafe. Centrally located to old city and across the river- able to walk to everything and only a few blocks from the Hauptebahnhof. Rooms were spacious, clean and the staff were very helpful and courteous. Breakfast was not included and a little pricey- 15 Euro. Would stay here agoan.

Posted by , from Reinholds, Pennsylvania on 30 Oct. 2012

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About the Mercure Hotel Kaiserhof Frankfurt City Center

Location Kaiserstr. 62, Frankfurt, HE 60329

Property Features

There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. A computer station is on site and WiFi is free in public spaces. There are 8 meeting rooms available. A 24-hour health club, tour/ticket assistance, and multilingual staff are also featured at the luxury Mercure Hotel Kaiserhof Frankfurt City Center. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 4.5-star Frankfurt hotel.

  • 1 building
  • 106 guestrooms or units
  • 7 levels
  • 300 sq m of conference space
  • Built in 1980
  • Bar or lounge
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Frankfurt Intl. Airport (FRA) (13.4 km / 8.3 mi)
  • Train station: Frankfurt (Main) Central Station (0.4 km / 0.2 mi)
  • Metro station: Central U-Bahn (0.2 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Hotel Kaiserhof Frankfurt City Center offers 106 accommodations with tablet computers and minibars. Beds feature down comforters and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, designer toiletries, toilets with an electronic bidet, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Minibar
  • Tablet
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Bathtub or shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Toilet with electronic bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Executive Lounge - Onsite bar. Happy hour is offered.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 3:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Mercure Hotel Kaiserhof Frankfurt City Center

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

  • One child stays free
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 19 per person (approximately)
  • Self parking fee: EUR 21 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Kaiserhof Frankfurt City Center
  • Mercure Hotel Frankfurt City Center
  • Mercure Hotel Kaiserhof
  • Mercure Hotel Kaiserhof Frankfurt City Center
  • Mercure Kaiserhof
  • Mercure Kaiserhof Frankfurt City Center
  • Mercure Hotel Kaiserhof Frankfurt City Frankfurt
  • Mercure Hotel Kaiserhof Frankfurt City Center Hotel
  • Mercure Hotel Kaiserhof Frankfurt City Center Frankfurt
  • Mercure Hotel Kaiserhof Frankfurt City Center Hotel Frankfurt

You should know

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

National Rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.