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4.0 out of 5

"Liked hotel breakfast and cleanliness but hoped the options for breakfast would have been more diverse. Same items everyday with no changes of items " More

By a verified traveller on Mon 29 Apr 2019

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Hotel Description

Family-friendly 5-star hotel near CR7 Museum

Oceanside stay

Within a 10-minute walk of the hotel, you'll find Madeira Casino and Santa Catarina Park. Barreiros Stadium and CR7 Museum are also within half a mile (1 km).

Luxury amenities

This luxury hotel features a full-service spa, a marina, and a restaurant. Bring the family and enjoy the children's pool, playground, and arcade/game room. Enjoy the outdoor pool and perks like free WiFi.

Classic Double or Twin Room, City View

Bed Count 1 Full Bed Maximum Occupancy 2 Max
CA $224* Per night/room 28 Apr. - 29 Apr.

Superior Double or Twin Room, Sea View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Junior Suite (Superior)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Double or Twin Room, Pool View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Double or Twin Room, Sea View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Pestana Carlton Madeira Ocean Resort Hotel ratings based on 1 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pestana Carlton Madeira Ocean Resort Hotel

Family (1)
4 out of 5
Liked hotel breakfast and cleanliness but hoped the options for breakfast would have been more diverse. Same items everyday with no changes of items

Posted by on 29 Apr. 2019

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Comment from Hotel Management

7 May 2019 by Sara Veríssimo

Dear guest, Thank you for choosing Pestana Carlton Madeira for your holidays. We apologize for any inconvenience caused with our breakfast buffet. Please note that some of the products change on a daily basis. Kind regards, Sara Veríssimo - Unit Supervisor

About the Pestana Carlton Madeira Ocean Resort Hotel

Location Largo Antonio Nobre, Funchal, 9004-531

Property Features

Pestana Carlton Madeira Ocean Resort Hotel offers its guests a full-service spa, a marina, and an indoor pool. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. An outdoor pool, a children's pool, and a health club are also featured at the luxury Pestana Carlton Madeira Ocean Resort Hotel. For a fee, parking is available. This 5-star Funchal hotel is smoke free.

  • 286 guestrooms or units
  • 15 levels
  • Meeting rooms
  • Childcare (surcharge)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Pestana Carlton Madeira Ocean Resort Hotel offers 286 accommodations with minibars and safes. Rooms open to balconies. 32-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets. This Funchal hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Arcos - This buffet restaurant serves breakfast and dinner.

24-hour room service is available.

Spa Services

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: EUR 25 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 11 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. The property is professionally cleaned. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • Pets Allowed-Specific Rooms Only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property Registry Number - 3978
  • Debit cards not accepted
  • Staffed front desk
  • Online Penalty Collection
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines Clean & Safe (Portugal)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: EUR 15 per day
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Carlton Madeira
  • Carlton Madeira Pestana
  • Carlton Pestana Madeira
  • Madeira Carlton Pestana
  • Madeira Pestana
  • Pestana Carlton Madeira Ocean
  • Pestana Carlton Madeira Ocean Funchal
  • Pestana Carlton Madeira Ocean Resort Hotel
  • Pestana Carlton Madeira Ocean Resort Hotel Funchal
  • Pestana Madeira
  • Pestana Carlton Madeira Ocean
  • Pestana Carlton Madeira Ocean Resort Hotel Hotel
  • Pestana Carlton Madeira Ocean Resort Hotel Funchal
  • Pestana Carlton Madeira Ocean Resort Hotel Hotel Funchal

You should know

  • Guests may experience noise disturbance due to nearby construction work.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

  • Green Key (nogle)
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.