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"Customer service was great. Friendly customer service. Great rooms " More

By a verified traveller on Mon 24 Feb 2020

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Hotel Description

3-star eco-friendly hotel, connected to the convention center in Ottawa Division

City center stay

Your stay at this Ottawa Division hotel places you within 6 miles (10 km) of Canadian Museum of History and National Gallery of Canada. Canadian War Museum and Supreme Court of Canada are also within 6 miles (10 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a poolside bar. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the seasonal outdoor pool and perks like free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 116 guestrooms also offer free WiFi and LCD TVs with cable channels. Room service, free newspapers, and free international calls are also available.

Business Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Business Room 1 King Bed with sofa bed Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Business Room 1 King Bed with sofa bed Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Quality Inn & Suites & Conference Centre ratings based on 6 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Quality Inn & Suites & Conference Centre

Everyone (1) Family (1)
5 out of 5
Customer service was great. Friendly customer service. Great rooms

Posted by on 24 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by Marie Josee N-Front desk supervisor

Good afternoon, Thank you so much for this review and we hope to see you in the future Have an amazing day

3 out of 5

Ok hotel

Pros: Ok hotel for the money, next to shopping mall and Costco, Pizza Hut, etc. The hotel is about a 10 minutes drive to Ottawa if no traffic.
Cons: I had a room with two double beds and one of the mattresses sags in the middle. Air condition did not work and they only have someone fixed it after.
Location: Next to shopping mall and Costco, Pizza Hut, etc.
Ok hotel for the money. Hotel management needs to find the capital to update the entire place.

Posted by , from Toronto on 30 Aug. 2015

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Comment from Hotel Management

26 Sep. 2016 by Sarah M - Front Office Supervisor

We apologize that you did not enjoy your time with us. There have been many changes to our property since your stay so we hope that you will give us another chance if ever you're in the Ottawa-Gatineau region again.

4 out of 5

family friendly

hotel was excellent with my kids, we enjoyed the pool and there were games for the kids, rooms were comfortable and beds were high quality

Posted by on 15 Jul. 2007

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Comment from Hotel Management

26 Sep. 2016 by Sarah M - Front Office Supervisor

Thank you for your kind words. We hope that you will choose us again if ever you're in the Ottawa-Gatineau region again!

2 out of 5

Look Around

Reception ranged from very good to terrible. So did rooms. Stay in Ottawa and commute. Seriously.

Posted by on 10 Jul. 2007

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Comment from Hotel Management

26 Sep. 2016 by Sarah M - Front Office Supervisor

We apologize that you did not enjoy your time with us. There have been many changes to our property since your stay so we hope that you will give us another chance if ever you're in the Ottawa-Gatineau region again.

4 out of 5

Ottawa

Recommend this hotel , familly friendly, pool open in winter fantastic, super gym open 24 hrs

Posted by on 9 Nov. 2006

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Comment from Hotel Management

26 Sep. 2016 by Sarah M - Front Office Supervisor

Thank you for your kind words. We hope that you will choose us again if ever you're in the Ottawa-Gatineau region again!

1 out of 5

Hotel review

There was no free internet service as indicated. There was no free breakfast as promised, only one $5 coupon per family per day allowed for breakfast. No elevator service. No porters to carry luggage upstairs. Rude confrontational desk clerks. I would not recommend this hotel to anyone. The waitresses in the restaurant were hardworking delightful to be around and gave first class service.They made you feel welcome.

Posted by on 22 Aug. 2006

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Comment from Hotel Management

26 Sep. 2016 by Sarah M - Front Office Supervisor

We apologize that you did not enjoy your time with us. There have been many changes to our property since your stay so we hope that you will give us another chance if ever you're in the Ottawa-Gatineau region again.

About the Quality Inn & Suites & Conference Centre

Location 111 rue Bellehumeur, Gatineau, QC J8T6K5

Property Features

Quality Inn & Suites & Conference Centre offers its guests a seasonal outdoor pool, a sauna, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. A terrace, multilingual staff, and a garden are also featured at the eco-friendly Quality Inn & Suites & Conference Centre. You'll have access to the indoor pool at a partner property. Self parking is free. This 3-star Gatineau hotel is smoke free.

  • 1 building
  • 116 guestrooms or units
  • 2 levels
  • 3400 sq ft of conference space
  • Built in 1983
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • No smoking on site
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Ottawa, ON (YOW-Macdonald-Cartier Intl.) (22.6 km / 14 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Quality Inn & Suites & Conference Centre offers 116 accommodations with complimentary newspapers and coffee/tea makers. 40-inch LCD televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Renovation of all guestrooms was completed in February 2018.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • International calls (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

La Pergola - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

La Pergola - This bar specializes in Italian cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • Service animals exempt from fees/restrictions
  • Debit cards not accepted
  • No elevators

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 130.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: CAD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quality Inn Gatineau
  • Quality Gatineau
  • Quality & Suites & Conference
  • Quality Inn & Suites & Conference Centre Hotel
  • Quality Inn & Suites & Conference Centre Gatineau
  • Quality Inn & Suites & Conference Centre Hotel Gatineau

You should know

  • The seasonal pool will open in June and close in September.
  • Pool access available from 9 AM to 9 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

  • Green Key Eco-Rating Program
url importing https://www.travelocity.ca/Gatineau-Hotels-Quality-Inn-&-Suites-&-Conference-Centre.h41265-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.