The staff were so unprofessional, except the front desk and concierge
The restaurant staff, the house keeping, maintenance techs, so unprofessional .They never got back to us once we had an issue!
The hotel did not have AC while the weather was 100 . It was not shown on Expedia. We spent the first night in hell as we arrived after a 6 hour train ride, so there was no chance to cancel reservation. The next day, eventually they had to change our room to an apparently AC room, which did not work at all for the rest of our 4 nights stay! We reported an issue with the enlarging mirror in the bathroom which was loose, which never got fixed until we checked out.
There was a perished banana in the buffet, and only one!, we asked them to change it after we took it, and they just gave it to the next client asking for banana and they laughed at what they did but never brought us any banana afterwards. This is simply called DISSERVICE.
I will never again stay in that hotel and strongly recommend to all potential future clients to refrain that.