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Shangri-La Golden Sands, Penang

4.0 star property
Beachfront resort near Ferringgi Beach

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Shangri-La Golden Sands, Penang

Photo gallery for Shangri-La Golden Sands, Penang

Restaurant
Exterior
Executive Suite, 1 King Bed, Sea View
Restaurant
Lobby

Overview of Shangri-La Golden Sands, Penang

Reviews
8.2

Very good

Popular amenities

  • Pool
  • Breakfast availableBreakfast availableBreakfast available
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant

Check out the area

Map
Jalan Batu Feringgi, George Town, Penang, 11100
  • Popular LocationFerringgi Beach3 min walk
  • Popular LocationBatu Feringghi Night Market7 min walk
  • Popular LocationTeluk Bahang Beach9 min drive
  • AirportPenang (PEN-Penang Intl.)52 min drive

Room options

View all photos for Executive Room, 1 King Bed, Sea View

Executive Room, 1 King Bed, Sea View

Executive Room, 1 King Bed, Sea View

  • 30 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed

  • 36 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Single Beds, Sea View

Executive Room, 2 Single Beds, Sea View

Executive Room, 2 Single Beds, Sea View

  • 30 sq m
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • 30 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

  • 36 sq m
  • Hill view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Suite, 1 King Bed, Sea View

Executive Suite, 1 King Bed, Sea View

Executive Suite, 1 King Bed, Sea View

  • 72 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

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About the area

George Town

On the beach.A stay at this resort places you within half a mile (1 km) of Ferringgi Beach and 3 miles (5 km) of Tropical Spice Garden. ESCAPE Adventureplay and Entopia by Penang Butterfly Farm are also in the area.
View more Resorts in George TownOpens in a new window

What's nearby

  • Ferringgi Beach - 3 min walk
  • Batu Feringghi Night Market - 7 min walk
  • Miami Beach - 5 min drive
  • Teluk Bahang Beach - 9 min drive
  • Tropical Spice Garden - 18 min drive

Getting around

  • Penang Sentral - 55 min drive
  • Penang Intl. Airport (PEN) - 52 min drive

Restaurants

  • McDonald's - 3 min walk
  • Long Beach - 3 min walk
  • Nasi Campur Umi - 3 min walk
  • Power-up restaurant - 2 min walk
  • Sigi's Bar & Grill On The Beach - 4 min walk

About this property

Shangri-La Golden Sands, Penang

Beachfront resort near Ferringgi Beach
As a guest of Shangri-La Golden Sands, Penang, you'll find a golf course, a complimentary water park, and 2 outdoor swimming pools. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center, 5 meeting rooms, and limo/town car service. A children's pool, a health club, and a library are also featured at the family-friendly Shangri-La Golden Sands, Penang. You'll have access to the outdoor pool and health club at a partner property. Free self parking is available.

Smoking is allowed in designated areas at this George Town resort.

  • 387 guestrooms or units
  • 7 levels
  • Built in 1980
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Library
  • Convenience store
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
  • Dining venue
Shangri-La Golden Sands, Penang offers 387 accommodations, which are accessible via exterior corridors and feature minibars and safes. A pillow menu is available. 43-inch LCD televisions come with premium cable channels. Bathrooms include showers, bathrobes, slippers, and bidets.

This George Town resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Languages

Chinese (Mandarin), English, Indonesian, Japanese, Malay

Property amenities

Family friendly

  • 2 outdoor pools
  • Access to nearby outdoor pool
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cribs/infant beds
  • Free supervised childcare
  • Free water park access
  • Grocery/convenience store
  • In-room child care (surcharge)
  • Laundry facilities
  • Mini golf
  • Playground
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Free offsite parking
  • Limo/town car service

Food and drink

  • Continental breakfast available for a fee daily 9:00 AM–1:00 PM: MYR 78 per person
  • 1 restaurant
  • 1 beach bar, 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • 9 holes of golf
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Access to nearby health club
  • Access to nearby outdoor pool
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Ecotours
  • Fitness center
  • Free water park access
  • Lifeguards on site
  • Mini golf
  • Playground
  • Shopping
  • Tennis

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 43-inch LCD TV
  • Cable channels
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Shangri-La Golden Sands, Penang

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for MYR 150 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MYR 78 per person
  • Rollaway bed fee: MYR 150 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. Contactless check-in and contactless check-out are available.

The listed child breakfast fee applies to guests age 11 and younger.

We should mention

  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Golden Sands Resort Shangri-La
Golden Sands Resort Shangri-La Penang George Town
Golden Sands Shangri-La
Golden Sands Shangri-La Penang George Town
Golden Sands Batu Ferringhi
Golden Sands Resort By Shangri-La Hotel Batu Ferringhi
Golden Sands Resort By Shangri-La Penang/Batu Ferringhi
Golden Sands Resort by Shangri La
Shangri Golden Sands, Penang
Shangri La Golden Sands Penang
Shangri-La Golden Sands, Penang Resort
Golden Sands Resort by Shangri La Penang
Shangri-La Golden Sands, Penang George Town
Shangri-La Golden Sands, Penang Resort George Town

Shangri-La Golden Sands, Penang Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 410 out of 1000 reviews" "
Rating 8 - Good. 349 out of 1000 reviews" "
Rating 6 - Okay. 142 out of 1000 reviews" "
Rating 4 - Poor. 66 out of 1000 reviews" "
Rating 2 - Terrible. 33 out of 1000 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Kee Jye

Stayed 2 nights in Jan 2024

8/10 Good

Muhamed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The soundproofing in the room is in need of improvement. We were situated in a lower floor just above an area heavy with staff movements and the noise from there was quite inconvenient. The sound of luggages and trolleys were also very audible. Other than that, it's a very family friendly resort which kept our two year old very occupied.
Stayed 3 nights in Jan 2024

8/10 Good

AARTI

Travelled with family
Liked: Staff & service, amenities
The beach is beautiful..The pool is lovely…The staff are excellent….however the rooms & bathrooms were old and outdated. Also the sofa in the room was not vacuumed properly..when we lifted the cushions you could see the dirt and dust. We were also disappointed that the breakfast was cleared by 10.30am whereas it said that it was on till 11am. On the 1st when they couldn’t cope at the garden cafe and asked us to go to Ziggys for breakfast, it was a huge disappointment regarding the variety & quantity of food over there.
Stayed 4 nights in Dec 2023

8/10 Good

Shakil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great experience staying at Golden Sands. Friendly and accomodating staff, convenient location for local shops, eateries, massages, atm and night markets. Bathrooms and rooms were clean and beds were comfortable. The hotel itself is on the older side and could do with a slight update, maybe even just a coat of paint. Would definitely recommend staying here. Huge variety at the breakfast buffet with numerous options catering to all dietary requirements. No need to leave the facility as everything was there. Pool facilities were amazing with multiple pools for different age groups with slides as well. Property backs on to the beach with amazing watersport options eg. Jetskiing, parasailing, donut boat riding, banana boat riding. Had an amazing family holiday, nice and relaxing as well as action packed.
Stayed 3 nights in Jan 2024

8/10 Good

Pek Kwan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view from my room
Stayed 2 nights in Dec 2023

8/10 Good

Hilary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pools and gardens, definitely a family resort.
Stayed 3 nights in Dec 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

2/10 Terrible

Roger

Travelled with partner
Disliked: Cleanliness
We were hoping to spend a nice and luxurious Christmas weekend at this hotel I always heard good things about Shangri La hotels in general. We paid en excess of US$ 700 for 2 nights and didn’t even get breakfast included. The room was dirty and simple for the price we paid. We were told the Christmas’s Eve dinner would include Turkey as per request yet it ended up to be a simple 4 * BBQ buffet. As you can observe from the pictures the room was not at all cleaned well. And the night of arrival one of the 2 elevators had dirty napkins, receipts and a used mask on the floor which I quietly pointed out to reception and the next day around noon it was still dirty. Overall sadly enough not at all what I expected. Sorry but I do travel a lot around the world I love being in Malaysia but disappointed
Stayed 2 nights in Dec 2023

2/10 Terrible

Alvin

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Room assignment
Second time staying here, booked for deluxe room but gave me a room without the balcony.
Very crowded week
Stayed 1 night in Dec 2023

6/10 Okay

An An

Travelled with family
Stayed 3 nights in Dec 2023