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Best Western Tower West Lodge

3.0 star property
3-star hotel with 1 indoor pools, connected to the convention center

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Photo gallery for Best Western Tower West Lodge

Daily buffet breakfast for a fee
1 bedroom, individually decorated, individually furnished, desk
Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
Indoor pool, sun loungers
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Hot tub
  • Breakfast available
  • Pool
  • Room service
  • Pet-friendly

Explore the area

Map
109 N Hwy 14/16, Gillette, WY, 82716
  • Rockpile Museum
    ‪15 min walk‬
  • Bicentennial Park
    ‪2 min drive‬
  • CAM-PLEX Multi-Event Facilities
    ‪8 min drive‬
  • Gillette, WY (GCC-Campbell County)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

1 bedroom, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Smoking

1 bedroom, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Smoking

  • 36 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

1 bedroom, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Non Smoking

  • 36 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 72 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 72 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Smoking

1 bedroom, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

1 bedroom, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Standard Room, 2 Queen Beds, Accessible, Bathtub

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Smoking (Pet Friendly)

1 bedroom, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Smoking (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Pool View

1 bedroom, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Non Smoking, Pool View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

1 bedroom, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Accessible, Bathtub

  • 36 sq m
  • Sleeps 2
  • 1 Queen Bed

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

1 bedroom, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Accessible, Bathtub

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Gillette

Close to airport.Within 2 miles (3 km) of this Gillette hotel, you'll find Rockpile Museum and AVA Community Art Center. Bicentennial Park and Bell Nob Golf Club are also within 3 miles (5 km).

What's nearby

  • Rockpile Museum - 15 min walk - 1.3 km
  • Bicentennial Park - 2 min drive - 1.5 km
  • Gillette Country Club - 5 min drive - 7.1 km
  • Bell Nob Golf Club - 5 min drive - 5.3 km
  • CAM-PLEX Multi-Event Facilities - 8 min drive - 11.0 km

Getting around

  • Gillette, WY (GCC-Campbell County) - 6 min drive

Restaurants

  • ‪Flying J Travel Center - ‬3 min drive
  • ‪McDonald's - ‬8 min walk
  • ‪Wendy's - ‬4 min drive
  • ‪Humphrey's Bar & Grill - ‬4 min drive
  • ‪Ruby Tuesday - ‬4 min drive

About this property

Best Western Tower West Lodge

3-star hotel with 1 indoor pools, connected to the convention center
Best Western Tower West Lodge offers its guests an indoor pool, a hot tub, and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge.

Business amenities include a 24-hour business center and meeting rooms. An arcade/game room, multilingual staff, and gift shops/newsstands are also featured at the family-friendly Best Western Tower West Lodge.

  • 190 guestrooms or units
  • 2 levels
  • Meeting rooms
  • 279 sq m of conference space
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Bar or lounge
  • Dining venue
Best Western Tower West Lodge offers 190 air-conditioned accommodations with video-game consoles and coffee/tea makers. Each accommodation is individually furnished and decorated. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers.

Premium satellite television is provided. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Languages

English, Filipino, Spanish

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  • Breakfast included
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includes taxes & fees
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Property amenities

Family friendly

  • Arcade/game room
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Internet access

Parking and transportation

  • Onsite parking available only on request
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 5 to 15 for adults and USD 2.50 to 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • High-pile carpet in room
  • Pool hoist on site
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • TV with premium cable/satellite channels
  • Video game console

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6 AM
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 11 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 5 to 15 for adults, and USD 2.50 to 10 for children
  • Pet fee: USD 20 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Up to 3 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Best Western Tower
Best Western Tower West Lodge
Best Western Tower West Lodge Gillette
Best Western Tower West Lodge Hotel
Best Western Tower West Lodge Hotel Gillette
Tower West
Best Western Gillette
Best Western Tower West Hotel Gillette
Gillette Best Western
Best Western Tower West Gillette
Best Western Tower West
Best Tower West Gillette
Best Western Tower West Lodge Hotel
Best Western Tower West Lodge Gillette
Best Western Tower West Lodge Hotel Gillette

Best Western Tower West Lodge Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 191 out of 630 reviews
Rating 8 - Good. 229 out of 630 reviews
Rating 6 - Okay. 119 out of 630 reviews
Rating 4 - Poor. 56 out of 630 reviews
Rating 2 - Terrible. 35 out of 630 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Russell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a decent place to stay. Nice restaurant, nice lounge. Breakfast is not included in the price... they have a breakfast buffet for 11.99 or you can order off the menu (except Sunday). Buffet has a wide variety of food options. Windows could use a good cleaning. Shower water pressure could knock a small child down (a plus in my book!!). Coffee maker, refrigerator and microwave in room.pool could use a facelift/upgrade byt, definitely usable. Hot tub was ok.
Stayed 1 night in Mar 2025

8/10 Good

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities
We liked our stay and will stay again when in Gillette. Staff was great.
Stayed 2 nights in Feb 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

4/10 Poor

Stephanie

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Awful and Misleading

The two things I look for in a hotel are breakfast and a fitness center. This hotel advertises both, but is very misleading. We traveled here with a group of athletes and multiple families contacted the hotel prior to our arrival to make sure these things would be available for our stay. However once we arrived they informed us breakfast would be an additional $12 a person, making each room $50 more a day on top of the previous price. The hotel is clean, but extremely dated and run down, barely worth the original price, not even close to what the breakfast cost would add. On top of that, the breakfast was not even available at all before we had to leave on any of our three mornings. We had to go to a grocery store and prepare meals. The fitness center is also closed and locked before 7am which rendered it unusable for most of our party. As someone who stays in this town many times a year, there are MUCH nicer places for much less. Walls are paper thin, we could hear word for word conversations on both sides of our room. The coffee in the lobby was always empty and the hot water was cold. The front desk staff were not friendly. Overall a terrible stay.
Stayed 3 nights in Feb 2025

2/10 Terrible

Mackenzie

Travelled with family and small children
AWFUL service. Everyone we came in contact was rude, not helpful. We were locked out of our room 4 times during our visit. Acted put out when I needed the key reprogrammed. My room was not restocked with coffee when asked. Then went to the front area to get coffee and both were out. Absolutely not worth the money.
Stayed 2 nights in Feb 2025

10/10 Excellent

Randy

Stayed 1 night in Feb 2025

2/10 Terrible

Kailee

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The building appeared to be very old, we replaced in a non-smoking room that smelled like smoke and requested to move to a different room. They transferred us to a room by housekeeping, and the staff had their personal children there and were extremely loud. The overall hotel looked dirty and would never return to this hotel again.
Stayed 2 nights in Feb 2025

2/10 Terrible

Angie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
N/a
Stayed 2 nights in Feb 2025

6/10 Okay

Riley

Stayed 2 nights in Jan 2025

4/10 Poor

Lauren

Stayed 2 nights in Jan 2025

10/10 Excellent

Chance

Liked: Cleanliness
Stayed 1 night in Jan 2025

10/10 Excellent

Hailey

Liked: Staff & service
Disliked: Cleanliness
It was pretty nice a little bit of hair on my bed
Stayed 1 night in Dec 2024

6/10 Okay

Denise

Liked: Staff & service
Stayed 1 night in Jan 2025

8/10 Good

Martin

It was in between my 2 daughters houses
Stayed 1 night in Dec 2024

6/10 Okay

Bradley

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The breakfast is not included. The heat in the room is very slow to respond. I checked in at 10pm and turned the heat from 62 up to 70 the room didn’t get warmed up until 4am.
Stayed 1 night in Nov 2024

10/10 Excellent

Suzanne

Stayed 1 night in Nov 2024

8/10 Good

Luke

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

ROBIN

Disliked: Staff & service

Not good customer service

When checking in found out that the room I had reserved which was 2 queen beds had been given away and they only had a king room and we had 4 people in our group. The only thing the reception girl would stay was sorry not much else we can do this is the only room available. Then our room was next to the maids room and they had Mexican music blaring at 6:00 in the morning when called to the front desk to complain was told they would take care of but never did.
Stayed 1 night in Oct 2024

8/10 Good

Kelly

Liked: Cleanliness
Disliked: Property conditions & facilities
Rooms clean, front desk staff very helpful and friendly, arrived late and entrances hard to find.
Stayed 1 night in Sep 2024

8/10 Good

Stacie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel in a convenient location. Our room was clean and comfortable and I slept really well. Bed was very comfortable. I would definitely stay here again
Stayed 1 night in Sep 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Robert

Pleasant
Stayed 1 night in Sep 2024

6/10 Okay

DONNA

Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Aug 2024

10/10 Excellent

Mike

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful cozy rooms with on property dining
Stayed 1 night in Aug 2024

10/10 Excellent

Kameron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean great staff
Stayed 3 nights in Aug 2024