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Emerald Hotel

4.5 star property
4.5-star hotel with free WiFi, connected to the convention center

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Emerald Hotel

Photo gallery for Emerald Hotel

View from property
Exterior
Desk, blackout drapes, iron/ironing board, free cribs/infant beds
Balcony
Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Overview of Emerald Hotel

Reviews
8.2

Very good

Popular amenities

  • Pool
  • Parking includedParking includedParking included
  • Room serviceRoom serviceRoom service
  • Free WiFiFree WiFiFree WiFi
  • HousekeepingHousekeepingHousekeeping
  • Air conditioningAir conditioningAir conditioning

Explore the area

Map
13 Gladstone Road,Gisborne 4040, Gisborne, 4040
  • Popular LocationGisborne Wine Centre7 min walk
  • Popular LocationTairawhiti Museum8 min walk
  • Popular LocationGisborne Harbour11 min walk
  • AirportGisborne (GIS)6 min drive

Room options

View all photos for Junior Suite

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Junior Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed

Separate tub and shower, free toiletries, hair dryer, towels

Standard Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, River View

Executive Suite, River View

Executive Suite, River View

  • River view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Suite, Pool View

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Executive Suite, Pool View

  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Apartment

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Executive Apartment

  • Sleeps 5
  • 2 Twin Beds

Similar properties

Exterior
Senator Motor Inn
Parking included
Free WiFi
Air conditioning
Breakfast available
4.7 out of 5, Exceptional, (121)
The price is CA $143
per night
CA $167 total
includes taxes & fees
10 May - 11 May
Senator Motor Inn

About the area

Gisborne

Oceanside stay.Your stay at this hotel will put you steps from Te Tauihu Turanga Whakamana and a 5-minute walk from Longbush Wines. Gisborne Wine Centre and Tairawhiti Museum are also within half a mile (1 km).

What's nearby

  • Gisborne Wine Centre - 7 min walk
  • Tairawhiti Museum - 8 min walk
  • Gisborne Harbour - 11 min walk
  • Eastwoodhill Arboretum - 17 min walk
  • Gisborne Hospital - 6 min drive

Getting around

  • Gisborne (GIS) - 7 min drive

Restaurants

  • Ballance Street Bistro & Bar - 2 min drive
  • Bollywood Star Indian Tandoori Restaurant - 13 min walk
  • Morrell's Artisan Bakery - 17 min walk
  • McDonald's - 6 min walk
  • Burger King - 10 min walk

About this property

Emerald Hotel

4.5-star hotel with free WiFi, connected to the convention center
Public spaces have free WiFi. Business amenities include a business center and meeting rooms. A seasonal outdoor pool, a terrace, and room service (during limited hours) are also featured at the luxury Emerald Hotel. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Gisborne hotel is smoke free.

  • 49 guestrooms or units
  • 3 levels
  • Meeting rooms
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Elevator
  • No smoking on site
Emerald Hotel offers 49 accommodations with DVD players and complimentary newspapers. Flat-screen televisions come with digital channels.

Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. This Gisborne hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Family friendly

  • DVD player
  • Free cribs/infant beds
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Limited onsite parking
  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Onsite parking includes off-street options

Food and drink

  • Room service available

Things to do

  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Digital channels
  • DVD player
  • Flat-screen TV

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Free cribs/infant beds

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 3 percent for credit card payments
The front desk is open daily from 8:00 AM - 8:30 PM
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 150.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received their complete COVID-19 vaccination at least 1 days prior to check-in.

We should mention

  • The seasonal pool will open in November and close in March.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.
Official New Zealand Rating provided by Qualmark®

Property is also known as

Emerald Gisborne
Emerald Quality Hotel Gisborne
Quality Emerald Gisborne
Quality Hotel Emerald
Quality Hotel Emerald Gisborne
Quality Hotel Gisborne
Emerald Hotel Gisborne
Emerald Hotel Hotel
Emerald Hotel Gisborne
Emerald Hotel Hotel Gisborne

Emerald Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 241 out of 598 reviews" "
Rating 8 - Good. 223 out of 598 reviews" "
Rating 6 - Okay. 89 out of 598 reviews" "
Rating 4 - Poor. 33 out of 598 reviews" "
Rating 2 - Terrible. 12 out of 598 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Chris

Business traveller
Room big, noisy (traffic) and bed OK. Check in was a bit of a shambles. While sleeping late afternoon/early evening someone turned up in the room. Turns out they had just checked in and had been given my room.
Stayed 1 night in Mar 2023

2/10 Terrible

Yvonne

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were rude the hallways reception and rooms are very run down and dirty the pool is filthy and un kept would not recommend to anyone
Stayed 2 nights in Feb 2023

8/10 Good

Jolene

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Great location. Unfortunately, quite run down.

4/10 Poor

Ngarangi

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Close to town and pool although needing work was good for the hot days we had
Stayed 3 nights in Feb 2023

4/10 Poor

Stella

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We had no room key as the machine was broken. Had to use staff master to get into car park and room. Staff were fantastic and helpful. But had to follow us around to let in. We had a key and then the next morning after leaving, room was cleaned and then on our return did not work again! so had staff to let us in, not there fault but felt like prisoners in the hotel and inconvenience to them. Put a real dampner on our trip away and felt we should have received compensation!!!
Stayed 2 nights in Feb 2023

6/10 Okay

M J

Business traveller
Disliked: Cleanliness
Good meets bad
Suite booked was quite large so nice there,had a river view, Room was well presented but carpets dirty/stained. hotel.com says in description up to 2 under 12 stay free using existing bedding, but we were charged -almost $50 for an extra quest we didn’t have. Unless you want to eat out every night there are no cooking facilities, pool looked well used and could do with some updates, Hallways are large but boring, no character. Dark and gloomy on a night with the low level lighting. Stairwells well lit but again all ver plain and hospital like. Asked for a cot in booking but was not confirmed or queried so communication was poor.
Stayed 2 nights in Jan 2023

4/10 Poor

Benjamin

Business traveller
Disliked: Property conditions & facilities
Not as advertised - no options for meals as the cafe had been closed. No plates / bowls in room to allow self catering. The lifts were broken, the hotel needs a renovation and good clean.

4/10 Poor

Stephanie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
In it's time this would have been a beautiful hotel. Sadly, it is not so any more. The receptionist at check in was lovely but the place was clearly understaffed as there was only her on and there were several people waiting to check in. Our room although had a nice view, had no toilet paper. We also went to get milk later on and reception was empty. We went to go and have a swim in the so called heated pool, it was freezing. The adjacent spa not much warmer. The elevator was also out of action making it really difficult as a guest having to walk down several flights of steps and checking out was hard as we had to walk our bags down stairs to the car park. When we checked out reception was empty and we had to write our names on a piece of paper. Again, I would expect more. Shame that the place has been neglected as its heritage is beautiful.
Stayed 2 nights in Jan 2023

6/10 Okay

Michaela

Travelled with group
Liked: Cleanliness, amenities
The facilities were clean and the pool was lots of fun. Great parking facilities. It was extremely frustrating as in booking this stay, I entered three adults and selected the first option made available to me. Now, this is my fault as I should have read more carefully but, and I think this is the fault of expedia, that it would give me an option to rent a room with one bed for three adults. Like why allow that to come up in the search results - a clear flaw that expedia needs to address. I was also annoyed that we were asked to pay a bond upon arrival which was not clearly (or at all - I couldn't see it) aforementioned on Expedia's website. We also did not receive a 'pool view' room which is what we booked. Finally, our sink plug was blocked upon arrival to the room and staff did not help us. I understand they were busy but it was very frustrating as it was the only tap in the room meaning it was difficult to wash hands and get drinking water. Overall, not great.

4/10 Poor

bruce

Stayed 2 nights in Dec 2022