Got this place to stay for my birthday. My friends and I left to go to the bars downtime, and at 2:30am when we got dropped off by our Uber we couldn’t get back into the vrbo. We called the host MULTIPLE times with no response. Three young women, stranded outside at 2:30 am with nothing but their ids and debit cards. We luckily got a ride to a hotel before all of our phones were dead, because we HAD NOTHING. At 7am a friend who had been with us later that night got a message from the host saying he accidentally put the deadbolt lock to 12am instead of 12pm. I 1000% understand accidents happen, however if you are a host of a property YOU NEED TO BE AVAILABLE TO REACH. The next morning when we finally were able to charge a phone at the front desk at the hotel, call our friend, we were able to get back to the vrbo and enter as the host had unlocked it. Tired, irritated, and simply disappointed, I called the host to chat with him about the events that happened, and he had the audacity to laugh and downplay the scenario.
He did apologize, refund us, and pay for half our hotel stay. Which I appreciate, and was the right thing on the hosts part to do. Again, I understand accidents happen, but this was truly awful, and the worst stay I’ve ever had.