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Wyndham Garden Grand Rapids Airport

3-star property
4495 28th St Se, Grand Rapids, MI 1-855-887-0424
2.6 out of 5
See all 22 travelocity Reviews

"That it was on the main road but still tucked away " More

By a verified traveller on Thu 15 Feb 2024

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Hotel Description

Grand Rapids hotel in Kentwood area

Kentwood stay

Your stay at this Kentwood hotel places you within 2 miles (3 km) of Patterson Ice Center and Orbit Room. Centerpointe Mall and Woodland Mall are also within 2 miles (3 km).

Business services

This hotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and airport shuttle. Free self parking, a terrace, and a garden are also offered.

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $100* Per night/room 12 May - 13 May

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Bedrooms (Spacious)

Bed Count 1 King Bed Maximum Occupancy 7 Max

Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds (Spacious)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Wyndham Garden Grand Rapids Airport ratings based on 22 Verified Reviews

Review Summary
2.6 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Wyndham Garden Grand Rapids Airport

Everyone (9) Couples (3) Family (8)
5 out of 5
That it was on the main road but still tucked away

Posted by on 15 Feb. 2024

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Comment from Hotel Management

16 Feb. 2024 by Manager

Hello April,Thank you for sharing your feedback about our hotel's convenient location. We are pleased to hear that you appreciated our property being tucked away despite being on the main road. We aim to provide a peaceful and tranquil environment for our guests to enjoy. We hope to welcome you back in the future for another pleasant stay.

1 out of 5
Checked in for an hour and had to checkout the rooms all had smoke Oder! Not happy and hoping they will not charge

Posted by on 8 Aug. 2023

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Comment from Hotel Management

13 Aug. 2023 by Manager

Hello Ted,Thank you for being a valued guest and for providing us the feedback regarding our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

1 out of 5
Very dirty. Construction dust on table and carpet and no vacuum in sight. Stayed 3 nights and never had our room cleaned. Had to go to the front desk multiple times for towels and toilet paper. Carpet and furniture was excessively stained. Only clean thing in the room was the bedding.

Posted by on 28 Sep. 2021

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2 out of 5
Black mold, bugs, filth. Absolutely disgusting

Posted by on 21 Sep. 2021

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1 out of 5
DO NOT STAY HERE!! This was the worst hotel that I have ever stayed in. The room was dirty and disgusting. They did not have our room when they got there so the “upgraded” us to the Presidential Suite. There is no one that would agree that any President would ever stay there. I have stayed in Suites before and this was not ever close. There was black mold in the bathroom and bugs everywhere. There were red stains on the carpet that we were told was hair dye. The windows were broken and were taped together. When I called the front desk and told them there were bugs the acted like it was no big deal and said they can send someone up to spray (mind you I have two kids with me!!). There was a large spiders nest in the corner of the one closet with eggs. We were also told when we checked in that if we had a nice car to park on the side of the hotel, if no park around the back. There was a couple people on the parking lot doing drugs. They refused to accept our request for a refund since they “upgraded” us. They hallways were dirty and most of the doors to the rooms looked like they had been kicked in at some point. After 5 minutes in the room we left and went to another hotel. DO NOT STAY HERE!

Posted by on 29 Aug. 2021

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1 out of 5
I liked the location, but I will never ever stay there again! I was bitten up by bed bugs!! So disgusting. I have 12 bites on my right arm alone!!

Posted by on 19 Apr. 2021

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1 out of 5
This hotel is going downhill quickly. Upon arriving, garbage was strewn in the entryways and parking lot. The dumpster was visible and overflowing. The outside trash bins were overflowing. People were stacking excess trash beside the trash cans, The hallways smelled bad. The elevator smelled worse. The entryway that I was directed to was littered with hundreds of cigarette butts. There were cigarette butts on the inside stairways. Food (crackers) were broken and remained on the hallway carpet throughout my entire stay. Do the managers of this facility ever walk around and look for these things? In fairness, the main lobby and my room were clean. I've never seen a hotel like this. Now...not the hotel's fault...but the drunken guests returning to their rooms at 2:00 a.m. screaming in the hallways was less than desirable.

Posted by on 19 Jul. 2020

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5 out of 5
No special likes or dislikes. The staff always works hard to get me a early check in

Posted by on 20 Jan. 2020

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Comment from Hotel Management

20 Jan. 2020 by Wyndham Gardens

We would like to thank you for your stay at our hotel. We appreciate you taking the time to provide feedback. We would love to see you as a guest in the future to assure a stay that exceeds your expectations. Thank you, Wyndham Garden Hotel

2 out of 5
It was filthy and none of the vending machines or bar was stocked. The machines were basically empty. The breakfast was cereal and doughnuts.. the worst motel breakfast ever. There were cups, glasses and trash all over the lobby not cleaned up overnight. Is anyone in charge?

Posted by on 12 Jan. 2020

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Comment from Hotel Management

13 Jan. 2020 by Wyndham Garden Hotel

We would like to apologize for your stay not meeting your expectations. Our new management is working hard to resolve issues and improve the quality of our hotel. We would love to see you as a guest in the future to assure a stay that exceeds your expectations. Thank you, Wyndham Garden Hotel

4 out of 5
Bleach stained carpet, mildew in the bathroom, general appearance was “ok”.

Posted by on 3 Jan. 2020

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Comment from Hotel Management

5 Jan. 2020 by Wyndham Gardens

We would like to thank you for your stay at our hotel and for taking the time to provide positive feedback. We would love to see you as a guest in the future to assure a stay that exceeds our expectations. Thank You, Wyndham Garden Hotel

About the Wyndham Garden Grand Rapids Airport

Location 4495 28th St Se, Grand Rapids, MI 49512

Property Features

Wyndham Garden Grand Rapids Airport offers its guests an indoor pool and a 24-hour fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 850 square feet (79 square meters) and includes a conference center. An airport shuttle (available 24 hours) is available for a fee. A terrace, barbecue grills, and a vending machine are also featured at the business-friendly Wyndham Garden Grand Rapids Airport. Self parking is free. This Grand Rapids hotel is smoke free.

  • 1 building
  • 126 guestrooms or units
  • 3 levels
  • 850 sq ft of conference space
  • 79 sq m of conference space
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Wyndham Garden Grand Rapids Airport offers 126 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests can enjoy cooked-to-order breakfast for a fee.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 2 AM

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Wyndham Garden Grand Rapids Airport offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 5.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. Masks are required in public areas for unvaccinated guests. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

  • No cribs (infant beds) available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 3
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Children stay free 17
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Masks are compulsory at the property for guests without full COVID-19 vaccination

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10.00–25.00 for adults, and USD 10.00–25.00 for children
  • Airport shuttle fee: USD 15 per room (one-way)
  • Rollaway bed fee: USD 5.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Wyndham Garden Grand Rapids Airport
  • Wyndham Garden Hotel Grand Rapids Airport
  • Wyndham Garden Grand Rapids Airport Hotel
  • Hotel Wyndham Garden Grand Rapids Airport Grand Rapids
  • Grand Rapids Wyndham Garden Grand Rapids Airport Hotel
  • Hotel Wyndham Garden Grand Rapids Airport
  • Wyndham Garden Grand Rapids Airport Grand Rapids
  • Wyndham Garden Hotel
  • Wyndham Garden
  • Wyndham Grand Rapids Airport
  • Wyndham Rapids Rapids
  • Wyndham Garden Grand Rapids Airport Hotel
  • Wyndham Garden Grand Rapids Airport Grand Rapids
  • Wyndham Garden Grand Rapids Airport Hotel Grand Rapids

You should know

  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.