Hakone Airu

4.0 star property
4-star ryokan near Hakone Open Air Museum

Choose dates to view prices

Hakone Airu

Photo gallery for Hakone Airu

Separate tub and shower, spring water tub, free toiletries, hair dryer
Front of property
Extra beds
Daily cooked-to-order breakfast for a fee
Terrace/patio

Overview of Hakone Airu

Reviews
9.2

Wonderful

Popular amenities

  • SpaSpaSpa
  • Breakfast availableBreakfast availableBreakfast available
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant
  • BarBarBar

Check out the area

Map
499-1 Yumoto, Hakone, Kanagawa, 250-0311
  • Popular LocationTenzan Onsen18 min walk
  • Popular LocationHakone Open Air Museum12 min drive
  • Popular LocationHakone Kowakien Yunessun13 min drive
  • AirportTokyo (HND-Haneda)72 min drive

Room options

Deluxe Room, Non Smoking, Mountain View 4F with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

New Year Limited Standard Room, Non Smoking, Mountain View 2F with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Superior Room, Non Smoking, Mountain View 3F (Sashimi Dinner) with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Deluxe Room, Non Smoking, Mountain View 4F with open-air bath, Room Only, Check Out 11am

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Standard Room, Non Smoking, Mountain View 2F (Red king crab Dinner) with open-air bath +Private Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Standard Room_Dinner Included _, Non Smoking, Mountain View 2F, C/O 9am, Open-air bath, Private Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Deluxe Room, Non Smoking, Mountain View 4F - Dinner Included, C/O 9 am, Open-air bath, Private Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Superior Room, Non Smoking, Mountain View 3F with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Standard Room, Non Smoking, Mountain View 2F with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Deluxe Room, Non Smoking, Mountain View 4F (Red King Crab Dinner) with open-air bath + Private Room

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Deluxe Room, Non Smoking, Mountain View 4F (Steak Dinner) with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Superior Room, Non Smoking, Mountain View 3F (Steak Dinner) with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Superior Room, Non Smoking, Mountain View 3F (Sushi Dinner) with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Superior Room, Non Smoking, Mountain View 3F with open-air bath,Room Only, Check Out 11am

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Standard Room, Non Smoking, Mountain View 2F (Sushi Dinner) with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Superior Room, Non Smoking, Mountain View 3F open-air bath+Private Room Meal+Aromatic massage 60mins

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Superior Room, Non Smoking, Mountain View 3F - Dinner Included, C/O 9am, Open-air bath, Private Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Standard Room, Non Smoking, Mountain View 2F (Steak Dinner) with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Standard Room, Non Smoking, Mountain View 2F with open-air bath, Room Only, Check Out 11am

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Standard Room, Non Smoking, Mountain View 2F open-air bath+Private Room Meal+Aromatic massage 60mins

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

New Year Limited Deluxe Room, Non Smoking, Mountain View 4F with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Deluxe Room, Non Smoking, Mountain View 4F (Shabu-shabu Dinner) with open-air bath + Private Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Deluxe Room, Non Smoking, Mountain View 4F (Sushi Dinner) with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Superior Room, Non Smoking, Mountain View 3F (Shabu-shabu Dinner) with open-air bath + Private Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Deluxe Room, Non Smoking, Mountain View 4F (Sashimi Dinner) with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Deluxe Room, Non Smoking, Mountain View 4F, open-air bath+Private Room Meal+Aromatic massage 60mins

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Standard Room, Non Smoking, Mountain View 2F (Shabu-shabu Dinner) with open-air bath + Private Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Deluxe Room, Non Smoking, Mountain View 4F, open-air bath+Private Room Meal+Rental Kimono

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

New Year Limited Superior Room, Non Smoking, Mountain View 3F with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Superior Room, Non Smoking, Mountain View 3F open-air bath+Private Room Meal+Rental Kimono

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Standard Room, Non Smoking, Mountain View 2F open-air bath+Private Room Meal+Rental Kimono

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Standard Room, Non Smoking, Mountain View 2F (Sashimi Dinner) with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Superior Room, Non Smoking, Mountain View 3F (Red King Crab Dinner) with open-air bath +Private Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Similar properties

About the area

Hakone

City center stay.Your stay at this Yumoto ryokan places you within 6 miles (10 km) of Odawara Castle and Hakone Open Air Museum. Hakone Gora Park and Hakone Kowakien Yunessun are also within 6 miles (10 km).

What's nearby

  • Tenzan Onsen - 18 min walk
  • Hakone Open Air Museum - 12 min drive
  • Hakone Kowakien Yunessun - 13 min drive
  • Hakone Shrine - 13 min drive
  • Lake Ashi - 20 min drive

Getting around

  • Hakone Yumoto Station - 10 min walk
  • Kowakidani Station - 11 min drive
  • Haneda Airport (HND) - 72 min drive

Restaurants

  • 山そば - 9 min walk
  • はつ花そば 新館 - 4 min walk
  • 日清亭本店 - 7 min walk
  • 画廊喫茶 ユトリロ - 8 min walk
  • ステーキハウス吉池 - 4 min walk

About this property

Hakone Airu

4-star ryokan near Hakone Open Air Museum
Hakone Airu offers its guests hot springs. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Spa services, a terrace, and multilingual staff are also featured at the business-friendly Hakone Airu. An area shuttle within 1 kilometers and a bus station shuttle are available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4-star Hakone ryokan.

  • 15 guestrooms or units
  • 4 levels
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Gift shop
  • Onsite shopping
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hakone Airu offers 15 accommodations with DVD players and minibars. Rooms open to furnished balconies. Beds feature down comforters. 55-inch LCD televisions come with digital channels. Bathrooms include separate bathtubs and showers, spring water baths, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages. A variety of treatment therapies are provided, including aromatherapy.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). There are 2 hot springs open between 3:00 PM and 9:00 AM.

Languages

English, Japanese

Property amenities

Family friendly

  • Baby bath
  • Children's dinnerware
  • DVD player
  • Highchair
  • Refrigerator
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free extended parking on site
  • Free uncovered valet parking on site
  • Area shuttle (surcharge) up to 1 kilometers
  • Bus station shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:30 AM–8:30 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Designer stores
  • Hot springs
  • Shopping
  • Spa services

Accessibility

  • Elevator

Room amenities

Entertainment

  • 55-inch LCD TV
  • Digital channels
  • DVD player

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Down comforter
  • Free extra futon mattress
  • Heating (climate-controlled)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Outdoor space

  • Furnished balcony

Food and drink

  • Electric kettle
  • Free bottled water
  • Kaiseki meal
  • Minibar
  • Refrigerator
  • Tea service at check-in

More

  • Desk
  • Geta (wooden sandals)
  • In-room massage
  • Iron/ironing board (on request)
  • Safe
  • Slippers
  • Soundproofing
  • Tatami (woven mat floors)
  • Turndown service
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: JPY 3300

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests with dietary restrictions or food allergies should contact this property at least 3 days in advance.
Meals are not included for children ages 2 and younger booked in breakfast, dinner, and half board rates.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: JPY 3300 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking and high chair
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. Guests must contact this property in advance to reserve onsite parking and high chair. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

Additional fees may apply to children for items such as meals.

We should mention

  • Hot springs access available from 3:00 PM to 9:00 AM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Hakone Airu Inn
Hakone Airu Ryokan
Hakone Airu Hakone
Hakone Airu Ryokan Hakone

Hakone Airu Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 281 out of 410 reviews" "
Rating 8 - Good. 83 out of 410 reviews" "
Rating 6 - Okay. 27 out of 410 reviews" "
Rating 4 - Poor. 10 out of 410 reviews" "
Rating 2 - Terrible. 9 out of 410 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

EMAE

Stayed 1 night in Jan 2024

2/10 Terrible

Kyung Hwan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room bath Terrific sushi dinner
Stayed 1 night in Jan 2024

8/10 Good

Zhaojiang

Stayed 1 night in Jan 2024

10/10 Excellent

Loretta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay in Hakone!
Beautiful hotel, with amazing sweet staff, the room was amazing especially the private outdoor onsen in our room. There are also 2 public onsens available on the ground level. Rarely full as most people are in their private room onsen. Close to the train station, and an easy walk into town. A little uphill walk, with suitcases, maybe a challenge, but otherwise, great location! We walked up and down to the train station without a problem. We will be back!!
Stayed 1 night in Jan 2024

10/10 Excellent

Andrew

Stayed 1 night in Jan 2024

6/10 Okay

zev

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You are paying for the private onsen. Everything else is ok. Room and bed were nice. Staff are not Japanese, they are Balinese I think. Staff was charming and all, they tried hard, its just not that premier Japanese customer service we were used to at other hotels in Japan. Do not expect your traditional Japanese Ryokan experience here. Dinner was not good at all. I mean seriously, it wasnt that they served like exotic foods, it's just the food was not good. No flavor, sushi wasnt fresh, bad tasting stuff etc. I recommend eating dinner elsewhere, there are lots of nice places with really good food about 10 minute walk from hotel by the train station. Hakone is a beautiful little town to explore anyway. The western breakfast was decent - cant go wrong with eggs and toast. It was a lot of $ per night for subpar food, but you pay for the location and the private onsen which was really nice. Worth it? Kind of..Dont regret it also dont feel like thrilled we did it. Hope this helps.
Stayed 2 nights in Dec 2023

8/10 Good

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
A Fun Experience
We enjoyed our stay overall. The staff was very welcoming and greeted us with a glass of Champagne. Super nice touch. The overall room/ beds were nice, great bathroom with really great toiletries, creams, etc. We even bought the Face Peel and Scrub in the gift shop. Our Western style Breakfast was really delicious and more than we could eat. Truly enjoyed. There are a few suggestions that I’d recommend Management consider. It was wintertime and so it was hard to sit on the patio for very long, as it was chilly & it would have been nice to sit at a comfortable table. Therefore- 1) A small Western style (2- seat) table in the room would be nice, allowing for a place to sit & read, (only Japanese TV), as when you’re in your 60’s it’s hard to always sit on the floor with those style Chairs. I’ve seen the taller table in other Ryokans. 2) A more modern Japanese style dinner meal would have been our preferred choice. At least to offer a second option from the extreme Japanese cuisine that was served at dinner. We would have liked to see Sushi (like shown on your website), Sushi rolls, Boa Buns, Ramen, Japanese style BBQ. We didn’t come to dinner on the second night (which we paid for, no refund), because dinner the first night was too fishy tasting and heavy fish oriented. Way out there for the average tourist in our opinion. Too authentic Japanese, for these American tourists. The little Chicken in the soup was weird and cheap. The food quality needs to improve for dinner.
Dinner
Living room, which also transformed the bedroom
Stayed 2 nights in Dec 2023

10/10 Excellent

Benson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Luvsandondov

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique experience at ryokan, great staff, and private onsen
Stayed 1 night in Dec 2023

10/10 Excellent

Jonny

Stayed 1 night in Dec 2023