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Matsuzakaya Honten

4.0 star property
4-star adults-only ryokan near Lake Ashi

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Photo gallery for Matsuzakaya Honten

Executive Family Room with Hot Spring Open-Air Bath(Gyokoso) | Bathroom
Garden
Executive Family Room with Hot Spring Open-Air Bath(Gyokoso) | Bathroom
Exterior detail
Premium Room with Tatami Area and Open-Air Bath B | Garden view

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping

Explore the area

View in a map
57 Ashinoyu, Hakone, Kanagawa, 250-0523
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Hakone Yunohana Golf Course
    ‪15 min walk‬
  • Place, Chisuji Falls
    ‪6 min drive‬

Room options

View all photos for Basic Twin Room, Bathtub

Minibar, in-room safe, desk, free WiFi

Basic Twin Room, Bathtub

  • 55 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Luxury Room with Tatami Area and Open-Air Bath

Luxury Room with Tatami Area and Open-Air Bath

Luxury Room with Tatami Area and Open-Air Bath

10.0 out of 10
Exceptional
(2 reviews)
  • 75 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room with Tatami Area and Open-Air Bath A

Premium Room with Tatami Area and Open-Air Bath A

Premium Room with Tatami Area and Open-Air Bath A

10.0 out of 10
Exceptional
(1 review)
  • 49 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room with Tatami Area A

Standard Room with Tatami Area A

Standard Room with Tatami Area A

10.0 out of 10
Exceptional
(2 reviews)
  • 59 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room with Tatami Area and Open-Air Bath B

Premium Room with Tatami Area and Open-Air Bath B | Living room

Premium Room with Tatami Area and Open-Air Bath B

10.0 out of 10
Exceptional
(3 reviews)
  • 57 sq m
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Superior Twin Room, Bathtub

Minibar, in-room safe, desk, free WiFi

Superior Twin Room, Bathtub

8.0 out of 10
Very good
(1 review)
  • 67 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Family Room with Hot Spring Open-Air Bath(Sensintei)

Executive Family Room with Hot Spring Open-Air Bath(Sensintei)

Executive Family Room with Hot Spring Open-Air Bath(Sensintei)

  • 92 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Executive Family Room with Hot Spring Open-Air Bath(Gyokoso)

Executive Family Room with Hot Spring Open-Air Bath(Gyokoso)

Executive Family Room with Hot Spring Open-Air Bath(Gyokoso)

  • 75 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Premium Room with Hot Spring Open-Air Bath(Tokiwa), Non Smoking

Minibar, in-room safe, desk, free WiFi

Premium Room with Hot Spring Open-Air Bath(Tokiwa), Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 88 sq m
  • Sleeps 4
  • 2 Large Twin Beds OR 2 Twin Futons

View all photos for Deluxe Room with Indoor Hot Spring Bath(Kozue), Non Smoking

Deluxe Room with Indoor Hot Spring Bath(Kozue), Non Smoking

Deluxe Room with Indoor Hot Spring Bath(Kozue), Non Smoking

  • 88 sq m
  • Mountain view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons OR 2 Twin Futons

View all photos for Premium Room with Hot Spring Open-Air Bath(Wakamatsu), Non Smoking

Premium Room with Hot Spring Open-Air Bath(Wakamatsu), Non Smoking

Premium Room with Hot Spring Open-Air Bath(Wakamatsu), Non Smoking

  • 75 sq m
  • Sleeps 2
  • 2 Large Twin Beds OR 2 Twin Futons

View all photos for Deluxe Room with Indoor Hot Spring Bath(Kumoi), Non Smoking

Minibar, in-room safe, desk, free WiFi

Deluxe Room with Indoor Hot Spring Bath(Kumoi), Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 89 sq m
  • Mountain view
  • Sleeps 4
  • 2 Large Twin Beds OR 2 Twin Futons

View all photos for Premium Room with Hot Spring Open-Air Bath(Akebono), Non Smoking

Premium Room with Hot Spring Open-Air Bath(Akebono), Non Smoking

Premium Room with Hot Spring Open-Air Bath(Akebono), Non Smoking

8.0 out of 10
Very good
(1 review)
  • 74 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room with Shower (Kakumeikan), Non Smoking

Standard Twin Room with Shower (Kakumeikan), Non Smoking

Standard Twin Room with Shower (Kakumeikan), Non Smoking

  • 43 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

About the area

Hakone

Ashinoyu stay.Your stay at this Ashinoyu ryokan places you within 3 miles (5 km) of Lake Ashi and Hakone Kowakien Yunessun. Buddhist Stoneworks at Motohakone and Hakone Yunohana Golf Course are also within 2 miles (3 km).

What's nearby

  • Fuji-Hakone-Izu National Park - 1 min walk - 0.0 km
  • Hakone Yunohana Golf Course - 15 min walk - 1.3 km
  • Buddhist Stoneworks at Motohakone - 17 min walk - 1.4 km
  • Hiryu Falls - 5 min drive - 1.7 km
  • Chisuji Falls - 6 min drive - 2.4 km

Getting around

  • Kowakidani Station - 5 min drive
  • Hakone Miyanoshita Station - 7 min drive
  • Haneda Airport (HND) - 126 min drive

Restaurants

  • ‪芦ノ湖 ラ・テラッツァ (La Terrazza) - ‬4 min drive
  • ‪箱根バターサンド Sun San D - ‬4 min drive
  • ‪fontana - ‬4 min drive
  • ‪bar hotel 箱根香山 - ‬3 min drive
  • ‪Cheese Terrace - ‬4 min drive

About this property

Matsuzakaya Honten

4-star adults-only ryokan near Lake Ashi
There's a restaurant on site. Public spaces have free WiFi. Matsuzakaya Honten offers its guests hot springs. An arcade/game room, multilingual staff, and gift shops/newsstands are also featured at Matsuzakaya Honten. Self parking is free.

This 4-star Hakone ryokan is smoke free.

  • 22 guestrooms or units
  • 2 levels
  • 5 buildings
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Game room or arcade
  • Gift shop
  • Fireplace in lobby
  • No smoking on site
  • Dining venue
Matsuzakaya Honten offers 22 accommodations with minibars and safes. Flat-screen televisions are featured in guestrooms.

Bathrooms include slippers, hair dryers, and toothbrushes and toothpaste. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs open between 3:00 PM and 9:30 PM.

Similar properties

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Suiun
  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning
4.8 out of 5, Exceptional, 177 reviews
The price is CA $463
CA $514 total
Jan 28 - Jan 29
Suiun

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily local cuisine breakfast available 8:00 AM to 10:00 AM for a fee
  • A restaurant

Things to do

  • Arcade/game room
  • Hot spring

Accessibility

  • No elevator

Room amenities

Entertainment

  • Flat-screen TV

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Safe
  • Tatami (woven mat) flooring

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in Half Board rates must check-in by 7 PM to receive dinner.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 12 are not allowed at this adults-only property. All guests 12 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the hot springs and access to the public bathing facility
This property accepts credit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve access to the hot springs and access to the public bathing facility. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and cash. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Hot springs access available from 3:00 PM to 9:30 PM.
  • This is an adults-only property and guests under 12 years old aren't allowed.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Matsuzakaya Honten Inn Hakone
Matsuzakaya Honten Inn
Matsuzakaya Honten Hakone
Matsuzakaya Honten Ryokan
Matsuzakaya Honten Hakone
Matsuzakaya Honten Ryokan Hakone

Matsuzakaya Honten Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 153 out of 167 reviews
Rating 8 - Good. 9 out of 167 reviews
Rating 6 - Okay. 3 out of 167 reviews
Rating 4 - Poor. 2 out of 167 reviews
Rating 2 - Terrible. 0 out of 167 reviews

9.8/10

Cleanliness

10/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved my stay here! The food was not our thing but it was very cool to have a traditional Japanese meal, we just didn’t eat much of it because it if very different than what we are used to
Stayed 2 nights in Oct 2025

10/10 Excellent

kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Bogdan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing place

This was an amazing experience and probably the highlight of our japan trip. The staff is just incredibly attentive. Don’t think we’ve experienced this anywhere in the world. I truly recommend this place for a relaxing few days. The private onsens are also amazing and super easy to book and use.
Stayed 2 nights in Sep 2025

8/10 Good

Jackleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff was great, overall experience was good! I wish the facility had less dust and Cobb webs
Stayed 1 night in Sep 2025

10/10 Excellent

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The level of service as unparalleled to anything I've experienced in my life. The rich history and qualities of hot spring here is a once in a lifetime experience. The food was decadant and even accommodate my allergies. Definitely must try for anyone who hasn't .
Stayed 1 night in Sep 2025

10/10 Excellent

hideki

Stayed 1 night in Sep 2025

10/10 Excellent

Cara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oh wow! I am so glad the reviews did not fail me. My husband and I just left this morning and it was an amazing and much needed relaxing stay in the middle of our busy trip! Staff was super kind. We did the dinner and breakfast and it was very traditional Japanese cuisine - delicious. We were blown away by our room it was HUGE! I booked the private bath in our room and that was a nice touch. We got off at Odawara station and took an uber/taxi to the ryokan. It was maybe $60 USD but in my opinion worth it over the bus!! I hope we can come back here one day. It was awesome.
Stayed 1 night in Sep 2025

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really wonderful hotel with private natural osen (in the suite we had). The public osen was also very nice with all the amenities. Dinner and breakfast was served very much like a 5star restaurant, but very traditional Japanese so that is something you have to like. The hotel is very old, boasting as one of the oldest, so it’s pretty authentic so is a bit musty in the common areas. However our room didn’t smell musty and was very clean and felt new. We loved the natural Osen. Would visit again - it definitely felt like a retreat…very peaceful.
Stayed 1 night in Jun 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique property and great experience
Stayed 2 nights in May 2025

10/10 Excellent

Lydia

Stayed 2 nights in May 2025

10/10 Excellent

Mayank

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was super amazing from the get go. The hotel staff being the limelight, from when we entered the hotel till we exited, they were nothing less than fantastic, polite, efficient and courteous. In terms of the property itself, really amazing rooms, you can book your own private onsen, dinner and breakfast are included and they were very adjusting of our dietary restrictions (including vegetarian). We didn't even notice how the day went by and our stay finished. I will highly recommend it to anyone.
Stayed 1 night in Apr 2025

10/10 Excellent

Haran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Matthew

Stayed 2 nights in Dec 2024

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property, Onsen, staff and food made this stay incredible. So much history to see too. No detail was skipped. Easily the best place I’ve ever stayed .
Stayed 1 night in Dec 2024

4/10 Poor

Gregory

Stayed 2 nights in Sep 2024

10/10 Excellent

Mai Thuy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and hospitality!
Stayed 1 night in Nov 2024

10/10 Excellent

Pia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully kept, historic ryokan with own hotspring.
Stayed 1 night in Nov 2024

10/10 Excellent

Parvine, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING!
Stayed 1 night in Oct 2024

10/10 Excellent

Scott

Stayed 2 nights in Oct 2024

10/10 Excellent

Sudip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Joshua

Stayed 1 night in Sep 2024

10/10 Excellent

Fanling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great experience!
Stayed 1 night in Sep 2024

8/10 Good

revivit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Emmanuel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and helpful, the food was amazing and the peace and serenity was unmatched!
Stayed 1 night in May 2024