Holiday Inn Hangzhou Xiaoshan by IHG

4.0 star property
4-star hotel in Xiaoshan

Choose dates to view prices

Room options

View all photos for Standard Room

Minibar, in-room safe, desk, iron/ironing board

Standard Room

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds

Minibar, in-room safe, desk, iron/ironing board

Standard Room, 2 Twin Beds

  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed

Premium Room, 1 King Bed

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (with Living Area)

Minibar, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom (with Living Area)

  • 65 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Additional Living Area)

Minibar, in-room safe, desk, iron/ironing board

Suite, 1 King Bed (Additional Living Area)

  • 65 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Twin Beds

Minibar, in-room safe, desk, iron/ironing board

Premium Room, 2 Twin Beds

  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

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About the area

Hangzhou

City center stay.Your stay at this Xiaoshan hotel places you within 3 miles (5 km) of Crazy Appleland and Hangzhou Paradise Park. Xianghu Tourism Resort and Hangzhou Polar Ocean World are also within 6 miles (10 km).

What's nearby

  • Crazy Appleland - 3 min drive - 3.1 km
  • Hangzhou Paradise Park - 3 min drive - 3.1 km
  • Hangzhou Polar Ocean World - 6 min drive - 6.4 km
  • Hangzhou Olympic Sports Center - 7 min drive - 7.1 km
  • Hangzhou Grand Theatre - 9 min drive - 9.9 km

Getting around

  • South Railway Station - 8 min drive
  • People Square Station - 9 min walk
  • Hangzhou (HGH-Xiaoshan Intl.) - 27 min drive

Restaurants

  • ‪Manner Coffee - ‬2 min walk
  • ‪Burger King 汉堡王 - ‬17 min walk
  • ‪CHAGEE 霸王茶姬 - ‬2 min walk
  • ‪李氏兄弟麻辣烫 - ‬4 min walk
  • ‪星巴克 - ‬2 min walk

About this property

Holiday Inn Hangzhou Xiaoshan by IHG

4-star hotel in Xiaoshan
Holiday Inn Hangzhou Xiaoshan by IHG offers its guests a health club and a sauna. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a business center, meeting rooms, and limo/town car service. Event space at this hotel measures 7010 square feet (651 square meters) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Holiday Inn Hangzhou Xiaoshan by IHG. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Hangzhou hotel.

  • 417 guestrooms or units
  • 19 levels
  • 2 dining venues
  • Meeting rooms
  • 7010 sq ft of conference space
  • 651 sq m of conference space
  • Deli
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
Holiday Inn Hangzhou Xiaoshan by IHG offers 417 accommodations with minibars and safes. Premium satellite television is provided. Bathrooms include shower/tub combinations and bathrobes.

This Hangzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

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Property amenities

Family friendly

  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Health club
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • TV with premium satellite channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Holiday Inn Hangzhou Xiaoshan by IHG

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Holiday Inn Hotel HANGZHOU XIAOSHAN
Holiday Inn XIAOSHAN HANGZHOU
Hangzhou Holiday Inn
Holiday Inn Hangzhou Xiaoshan Hotel
Holiday Inn Hangzhou Xiaoshan

Holiday Inn Hangzhou Xiaoshan by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 30 out of 130 reviews
Rating 8 - Good. 69 out of 130 reviews
Rating 6 - Okay. 23 out of 130 reviews
Rating 4 - Poor. 7 out of 130 reviews
Rating 2 - Terrible. 1 out of 130 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient. Good service.
Stayed 2 nights in May 2025

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, room comfort

Great location and staff that will are great!

Have stayed here for years. Now that will help put some of my ratings into perspective. Love the location of the hotel. Nearby restaurants are fantastic. Always thought the restaurant did a great job with morning breakfast but the offerings have slipped to be equal to your average 3 Star Chinese Hotel. Expats you see walking around all trying to find something they can or want to eat.
Stayed 1 night in Mar 2025

8/10 Good

Ahmed

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 2 nights in Nov 2024

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fifth time

The hotel is fine with spacious guest rooms and very friendly and helpful staff.It could do with a refurbishment ,but other than that I have nothing negative to say.
Stayed 4 nights in Nov 2019

6/10 Okay

Jenna

Liked: Cleanliness, staff & service, room comfort

Not as expected

The hotel was not as expected, the check in process took a liitle long, not sure why when my reservation had already specified the "suite" I requested. After going upstairs to the rooms we were given I had to go back down because the room didn't have a bath tub which was one of the reasons I booked a suite. We were then given a room with a bathtub but it smelled weird, and unpaired. The plaster around the tub was peeling and the bathroom door wouldn't close unless you pushed and locked it. I think the entire room could do with a bit of updating. The one bright spot was the the bar, restaurant and breakfast buffet staff were very helpful and accomadating. For breakfast we had great service from Pankaj Bora. He was super helpful and very accomadating.
Stayed 2 nights in Sep 2019

8/10 Good

Wing Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will stay again

Hotel still maintains Holiday Inn standards if a little jaded around the edges. Service in all areas very acceptable. Lobby bar is great for the traveller offering excellent service and a good selection of bar food. Ideally located for local factories. Will stay again!
Stayed 1 night in Jan 2019

6/10 Okay

Albert

Stayed 1 night in Jan 2019

8/10 Good

Trinh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Reasonable for the price

The location is good. The hotel is next to the mall and walking distant to metro. The only problem is the limited choice for foods at the hotel restaurant.
Stayed 1 night in Jan 2019

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay in Hangzhou

Got in after midnight. Plenty of staff to check in. Check out was easy, too. Great selection for breakfast.
Stayed 1 night in Dec 2018

8/10 Good

Yuan Kun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was clean and comfortable. Check in and check out were fast and smooth.
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

8/10 Good

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

6/10 Okay

KUNAL

Disliked: Cleanliness
food is ok here not bad, less oil as compared to other places in china, cleanliness is not upto mark in the hotel

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

POOR ENGLISH

English is not their forte, they asked me if I wanted a good view and I was sent to the 21st floor, I thought about the great view,however,it was ugly due to the fact that I was looking at construction sites,and not only that but also noices due to work done.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay

6/10 Okay

Verified traveller

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

Good

Decent hotel at the price

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and Practical

Good hotel, centrally located . Everything about it is simply practical.

6/10 Okay

Chung Yu, Hong Kong

Liked: Cleanliness, staff & service, room comfort

Alternative for an Hangzhou airport hotel

Good but short stay. Unfortunately no international TV channels in room and the wifi wasn't working in the gym, the hotel has been notified.

8/10 Good

Josephine, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in Hangzhou

Excellent staff service. Though they are more proficient in Mandarin than English. Very enthusiastic. Eg. the concierge arranged an airport transfer for us, he made sure that all are taken of before we left for airport. Not much to see around the area. Good to take the metro to West Lake for sightseeing.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Zenabu, Birmingham, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good.

Easy Book-in and check-out. Good breakfast, nice room. I extended my stay. But at a point it was difficult to find an English speaking staff.

8/10 Good

Student

Liked: Cleanliness, staff & service, room comfort

Clean Hotel Near Metro Station

Hotel was clean and comfortable. Front desk staff, especially Eason, was super friendly and was able to communicate clearly in both Mandarin and English. Staff was timely in meeting our requests for extra towels and ice, in addition to satisfying our request to have non-smoking rooms. Tip: If you're in a time crunch, there's a BreadTalk bakery attached right to the hotel with equally friendly staff.

6/10 Okay

Vicky

Liked: Staff & service
Disliked: Property conditions & facilities